Product Support
7 months ago
Job Overview:
We are seeking a highly motivated and detail-oriented individual to join our team as a Product Support Specialist. You will be responsible for providing exceptional customer service and technical assistance to our clients that require rapid and continued access to their mission critical SaaS Applications. This is an excellent opportunity for someone who enjoys problem-solving and has strong communication skills.
**Responsibilities**:
You will be a key member in the Operations team and help with the technical design, creation and delivery of our SAAS Escrow Solutions in all technical areas. This includes complying with our ISO 9001 and 27001 policies and process, supporting the pre-sale's function, scoping calls and the design of any bespoke elements from the customer’s requirement.
You will be expected to assist with our current implementations and help to enhance the offerings for the following public could providers:
- Microsoft Azure
- Amazon Web Services
- Google Cloud Platform
For each service provider you will need to develop a good understanding of the ecosystems, how SES can work within their environments and what challenges will need to be overcome when implementing new SAAS Escrow Solutions.
You will need to be confident in your ability to create internal documentation and customer briefing documents in support of existing and new services we offer. You must be able to effectively communicate these solutions and their benefits to the customer when required.
You must understand how to deploy and maintain the agreements you are responsible for and support the beneficiary within the terms of the agreement. This knowledge must be captured, documented and tested on a regular schedule to ensure the business has the necessary information to support these SAAS requirements and reduce the risk of incomplete service coverage and knowledge gaps. Analyze customer inquiries and provide accurate and timely responses.
**Experience**:
- Excellent communication skills, both verbal and written
- Strong problem-solving abilities with attention to detail
- Familiarity with phone etiquette and professional communication standards
- Experience in adminstering SaaS public cloud platforms such as Google, AWS and Azure
If you are passionate about providing exceptional customer service, have strong analytical skills, and enjoy working in a fast-paced environment, we would love to hear from you. Join our team as a Product Support Specialist and contribute to our mission of delivering outstanding support to our valued customers.
Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, qualifications, or working conditions associated with the role.
**Salary**: £30,000.00-£45,000.00 per year
**Benefits**:
- Company events
- Company pension
- Free parking
- Life insurance
- On-site parking
- Paid volunteer time
- Transport links
- Work from home
Flexible Language Requirement:
- English not required
Schedule:
- Monday to Friday
- No weekends
Supplemental pay types:
- Bonus scheme
- Commission pay
- Performance bonus
**Education**:
- Certificate of Higher Education (preferred)
Work Location: Hybrid remote in Wilmslow, SK9 3HP
Reference ID: SES Product Support Specialist
-
Product Support Planner
7 months ago
Wilmslow, United Kingdom Waters Corporation Full timeOverview: Waters Wilmslow are looking for a Product Support Planner! This is a newly created position within Waters and will provide pivotal support in the transfer of manufacturing locations. A strong understanding of Engineering, Manufacturing and Documentation is required for this role. **Responsibilities**: **In this role you will be responsible for,...
-
Product Support Planner
1 month ago
Wilmslow, United Kingdom Waters Corporation Full timeOverview Waters are seeking a Product Support Planner to join the Wilmslow team on a 9 month FTC.This role is a challenging and engaging position for someone looking to work in a fast-paced environment, collaborating with key local stakeholders and communicating with a global team to ensure we place the right product in the right place.This would suit...
-
Product Support Planner
4 weeks ago
Wilmslow, United Kingdom Waters Full timeOverviewWaters are seeking a Product Support Planner to join the Wilmslow team on a 9 month FTC.This role is a challenging and engaging position for someone looking to work in a fast-paced environment, collaborating with key local stakeholders and communicating with a global team to ensure we place the right product in the right place. This would suit...
-
Product Support Specialist
7 months ago
Wilmslow, United Kingdom SES Secure Limited Full timeJob Overview: We are seeking a highly motivated and detail-oriented individual to join our team as a Product Support Specialist. You will be responsible for providing exceptional customer service and technical assistance to our clients that require rapid and continued access to their mission critical SaaS Applications. This is an excellent opportunity for...
-
Product Quality Specialist
4 hours ago
Wilmslow, Cheshire East, United Kingdom Waters Full timeOverviewWe are seeking a Product Quality Specialist to join our Waters team in the role of improving product quality and ensuring process excellence.The selected candidate will drive product improvements within the organization and supply chain, highlighting gaps and implementing improved processes.Key Responsibilities:Represent supplier quality for new...
-
Product Quality Engineer
3 weeks ago
Wilmslow, United Kingdom Waters Full timeOverviewAn opportunity has arrisen to work within the Waters Quality department as a Product Quality Engineer, with a focus on improving the quality of products received and shipped to ensure continual improvement of processes, thus helping reduce defects and issues. To drive product improvements within the organisation and the supply chain by highlighting...
-
Porsche Product Expert
6 months ago
Wilmslow, United Kingdom Pendragon Full time**Product Expert** **Stratstone Porsche Wilmslow** **A competitive salary with pension, critical illness, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales service.** Are you ready to drive beyond the possible; to work for an industry game-changer with inspirational people,...
-
Aston Martin Product Expert
7 months ago
Wilmslow, United Kingdom Pendragon Full time**Product Expert** **Stratstone **Aston Martin Wilmslow** **A basic salary of £21,745 and a bonus of £4,000 with pension, critical illness, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales service.** Are you a confident customer service superstar who’s passionate about...
-
Product Quality Assurance Specialist
5 hours ago
Wilmslow, Cheshire East, United Kingdom Waters Corporation Full timeOverviewAn exciting opportunity has arisen to join the Waters Quality department as a Product and Quality Engineer, focusing on improving product quality and driving process improvements. This role will contribute to reducing defects and issues by implementing effective quality management systems.To drive product quality improvements within the organisation...
-
Ms Production Planner
7 days ago
Wilmslow, United Kingdom Waters Corporation Full timeOverview: Waters Wilmslow are looking for a Production Planner to work within the Operations team supporting the daily business needs and supporting the supply of our vital equipment. Within this role you will support Wilmslow manufacturing output, shipments to field service engineers and ensure customers needs are managed and met. Handling the Planning of...
-
Food Production Operative
7 months ago
Wilmslow, United Kingdom Vintage Full timeWith your support as a Food Production Operative at the Honey Bee, everything will run smoothly! You’ll make sure the kitchen is stocked up, clean, tidy and ready for the shift ahead. Does this sound like the Kitchen Assistant job for you? Join us at Vintage Inns, a charming collection of rural pubs. You’ll find roaring log fires, traditional food and a...
-
Wilmslow, United Kingdom RecruitmentRevolution.com Full timeReady to advance your career with a global leader that understands that success results from the incredible hardworking, dedicated and diverse people like you we are proud to call our colleagues. If working in a highly dynamic, rewarding global business is important to you, and you want to advance your career with a $9 billion leader that can provide you...
-
Head of Co-production and Participation
3 days ago
Wilmslow, United Kingdom David Lewis Full timeAbout Us David Lewis is dedicated to improving the life experiences of people with complex epilepsy, autism, learning disabilities and other complex support needs from across the UK. We have a successful track record built up over 100 years with expertise in specialist residential, education, day opportunities and clinical and therapeutic services Our...
-
Aston Martin Product Expert
7 months ago
Wilmslow, United Kingdom Aston Martin Full time**Product Expert** **Stratstone Aston Martin Wilmslow** **A competitive salary with pension, critical illness, life assurance, 31 days holiday (including bank holidays), exclusive company discounts on used car purchases, leasing deals and aftersales service** **Are you ready to drive beyond the possible; to work for an industry game-changer with...
-
Travel Industry Product Development Specialist
4 weeks ago
Wilmslow, Cheshire East, United Kingdom Gecko Travel Recruitment Full timeJob DescriptionWe are seeking a skilled Travel Industry Product Development Specialist to join our team at Gecko Travel Recruitment. In this role, you will work closely with the Head of Product to develop and manage our luxury travel program. Your key responsibilities will include:Loading hotel contractsSupporting program developmentDealing with special...
-
Design Support Professional
1 month ago
Wilmslow, Cheshire East, United Kingdom Tristram Parker Recruitment Full timeDesign Support Professional:We are seeking a highly skilled Design Support Professional to join our team at Tristram Parker Recruitment. As a key member of the design team, you will provide design support across Retail and Contracts.About the Role:The successful candidate will be responsible for providing design support to the Design team, including managing...
-
IFA Support Advisor
2 weeks ago
Wilmslow, Cheshire East, United Kingdom Bond Rec Full timeJob DetailsWe are seeking an experienced IFA Support Advisor to join our team at Bond Recruitment, a leading recruitment agency in the financial services industry. As a Paraplanning Professional, you will play a crucial role in supporting our Financial Planners and other staff in advising clients on their financial strategies, plans, products, and...
-
Financial Services Support Specialist
2 weeks ago
Wilmslow, Cheshire East, United Kingdom Bond Rec Full timeJob DescriptionBond Rec is looking for an Experienced Paraplanning Professional to support Financial Planners and staff in advising clients on financial strategies, plans, products, and investments.The ideal candidate will have excellent inter-personal skills, both written and verbal, as well as a high level of technical knowledge about financial products...
-
IFAPractice Support Expert
2 weeks ago
Wilmslow, Cheshire East, United Kingdom Bond Rec Full timeKey Job DetailsJob Title: Paraplanning ProfessionalLocation: RegionJob Type: Full-timeSalary: £40,000 - £50,000 per annumAbout the RoleThis is a challenging yet rewarding role that requires a high level of technical knowledge about financial products and services. You will be responsible for supporting Financial Planners and other staff when informing and...
-
Customer Support Hero
7 days ago
Wilmslow, United Kingdom Wrapper Insure Full timeWe’re looking for someone to join our team as a Customer Support Hero. This is an important role for us - we are 100% focused on providing an insurance buying experience that is second to none. 100% online but always there for the customer if they need to talk to us. Working directly with the MD, you will be responsible for administration and customer...