Complaints Administrator

3 weeks ago


Andover, United Kingdom Pertemps Basingstoke Full time

Complaints Administrator
Pertemps are currently Recruiting for a complaints administrator to join a flooring company based in Andover.
Responsibilities as a complaints administrator:

- To provide a first-class service, empathising and understanding with the customers
- To take responsibility for the Customer Service side of the business through the CRM system
- Logging and solving customer service issues
- To maintain the Customer Services side of the CRM system
- To look at the root cause of the issues to support putting in place processes to minimise the complaints
- To cover the work of other Office Assistants when required
- Dealing with transport for redeliveries and collections
- Support with new customers & forwarding sales leads to TM's
- Support with general enquiries.
- Chase deliveries when applicable
- Take sample requests
- Take and process orders
- support with customer enquiries about products and 'where to buy'
**Requirements**:

- Able to manage your own workload and set your own deadlines
- Good computer skills with knowledge of Microsoft
- Excellent communicator
- Attention to detail
- Strong administrative skills
- Flexible and adaptable approach to work
- Able to prioritise
- Strong team player



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