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Sales & Service Coordinator
3 months ago
Overview:
We are seeking a highly organized and detail-oriented individual to join our team as a Service Coordinator. As a Service Coordinator, you will play a crucial role in ensuring the smooth operation of our service department. This is an excellent opportunity for someone who enjoys working in a fast-paced environment and has strong communication and problem-solving skills.
**Responsibilities**:
- Coordinate service requests and schedule appointments with clients
- Assign service technicians to specific jobs based on their skills and availability
- Monitor the progress of service requests and ensure timely completion
- Communicate with clients to provide updates on service status and address any concerns or questions
- Maintain accurate records of service activities, including work orders, invoices, and customer information
- Collaborate with other departments to ensure efficient workflow and customer satisfaction
- Assist in resolving any issues or conflicts that may arise during the service process
- Provide exceptional customer service by promptly responding to inquiries and resolving complaints
**Requirements**:
- GCSE in English & Maths
- Proven experience in a customer service or administrative role
- Strong organizational and multitasking skills
- Excellent communication and interpersonal abilities
- Proficient in using computer software, including MS Office Suite
- Ability to work well under pressure and meet deadlines
- Attention to detail and accuracy in record keeping
If you are a motivated individual with a passion for delivering exceptional customer service, we would love to hear from you. Join our team as a Service Coordinator and contribute to our mission of providing top-notch service to our valued clients.
**Job Types**: Full-time, Permanent
**Benefits**:
- Company events
- Company pension
- Employee mentoring programme
- Flexitime
- Free parking
- On-site parking
- Work from home
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Overtime
Supplemental pay types:
- Bonus scheme
- Performance bonus
**Education**:
- GCSE or equivalent (required)
**Experience**:
- Customer service: 2 years (preferred)
Licence/Certification:
- Driving Licence (required)
Work Location: In person
Application deadline: 05/04/2024
Reference ID: Sales Co-Ordinator