Town Centre Liaison

**Role: Town Centre Liaison**

**Salary: £12 - £14 per hour (Approx 20-30 hours per week)**

**Term: Fixed term contract until March 2028.**

**Location: Based at BID office in Banbury town centre**

**Holiday/Bens: 25 days inc bank holidays (pro rata based on FTE)**

**Company Pension Scheme (auto-enrolment)**

**Reports to: Management**

**Company description**

Banbury Business Improvement District (BID) launched in April 2017 after a feasibility study, consultation with businesses and organisations, and a month-long ballot, Banbury BID is one of around 300 Business Improvement Districts across the country.

Each levy-paying business and organisation within the BID area makes a contribution each year, based on its rateable value (above an agreed threshold), to a fund which is used to deliver the projects and initiatives set out in its Business Plan.

A BID is a defined area in which a levy is charged on all business rate payers in addition to the business rates bill. This levy is used to develop projects which will benefit businesses in the local area.

There is no limit on what projects or services can be provided through a Business Improvement District. The only requirement is that it should be something that is in addition to services provided by local authorities. Improvements may include, but are not limited to, extra safety/security, planning and delivering events, cleansing and environmental measures.

**Role: Town Centre Liaison**

Reporting to: Management

Closing Date: 7th April 2023

**Job Purpose**

Banbury BID is looking for a new member to join their team. You will perform a wide range of roles as part of the Banbury BID team and will be a visible, approachable, uniformed presence on the streets of the BID area.

Role information
- Work a shift pattern over 7 days, including some bank holidays and extended hours when required
- Able to work in all weather conditions as the job will be primarily outside
- You may be required to undertake First Aid training and SIA Accreditation

Duties
- Monitor and patrol the BID area whilst providing a professional, friendly and helpful service to the public, BID businesses and BID partners
- Develop relationships and maintain regular contact with businesses to ensure they understand the work and benefits of the BID and engage them in all appropriate programmes, projects and services
- Carry out business visits daily to discuss business needs, suggestions and security matters and to record incidents, complaints or other feedback
- Play a central role in policing the town centre and escalate any situations that cannot be resolved to the relevant authority
- Welcome visitors and shoppers to the town centre
- Provide a presentable and highly visible meet and greet visitor information service
- Ensure that the environment is clean and welcoming
- Maintain timely and accurate records of incidents and issues arising
- Assist in the production and delivery of events held in the BID area
- Lead on the distribution of any project and/or marketing materials the BID may require
- Produce reports using various software packages used by the BID
- Represent the BID and BID businesses at appropriate internal and third-party meetings
- Any other reasonable tasks requested by management

Person Profile
- Demonstrable commitment to providing an exceptional customer service culture
- Self-motivated with excellent communication skills
- Energetic, enthusiastic and adaptable with a can-do attitude
- Ability to build and maintain relationships with a diverse set of partners
- A friendly, respectful and helpful manner
- The ability to stay calm in challenging situations
- The ability to be proactive and passionate about making a difference
- Physically fit and able to be mobile over considerable distances
- Have impeccable time management skills
- Speak fluent english and be able to read and record information
- Able to work effectively as part of a team
- Punctual and reliable
- Able to work on their own or as part of a team
- Well presented and able to wear uniform when on duty

**Job Types**: Full-time, Part-time
Part-time hours: 20 per week

**Salary**: £12.00-£14.00 per hour

**Benefits**:

- Company events
- Company pension

Schedule:

- Weekend availability

COVID-19 considerations:
All staff are asked to sanitise regularly and wear a mask when visiting businesses.

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- English (required)

Work authorisation:

- United Kingdom (required)

Shift availability:

- Day shift (preferred)

Work Location: In person

Application deadline: 07/04/2023