Head of Property Management

4 weeks ago

London, United Kingdom The Arch Company Full time

**ABOUT US**

The Arch Company is the UK’s largest small business landlord, serving thousands of business owners who make a unique and vital contribution to the UK economy. The company purchased Network Rail’s former commercial property estate in early 2019 and have a property portfolio of more than 5,000 railway arches, business estates, former station buildings and other properties.

The Arch Company is proud to be the landlord to a diverse, passionate group of small business owners, entrepreneurs and community organisations across England and Wales. The Arch Company shareholders are TT Group and Blackstone Property Partners.

**ROLE **PURPOSE**

**KEY ACCOUNTABILITIES**
- Lead and line manage a team of 2 to 3 Property Managers who will work with you to deliver all property management initiatives within your portfolio.
- Report into the portfolio’s Head of Asset Management regularly, providing updates on performance against objectives, settlement recommendations and proposals for business improvements.
- Deliver with your team all property management activities within your portfolio including, but not limited to, service charge, customer onboarding, licences, insurance claims, business rates, breach management and unauthorised occupier removal.
- Manage key customer relationships to maximise growth opportunities, customer satisfaction and company reputation.
- Identify and implement value-add initiatives beyond routine operations.
- Collaborate with the Finance / Credit Control teams to develop and implement strategies for resolving customer arrears, such as forfeiture and CRAR.
- Report and resolve all incidents and situations which pose a health and safety risk promptly.
- Work collaboratively across departments to achieve the company’s overall objectives and goals, including Operations, Professional Services, Leasing, Development etc.
- Manage contractors / agents ensuring services provided are delivered as needed and cost effectively.
- Represent The Arch Company at stakeholder / external meetings.
- Take on any other related responsibilities necessary to deliver the objectives as the role evolves over time.

**KNOWLEDGE, **SKILLS** AND EXPERIENCE**

**Essential**
- Extensive commercial property management experience.
- Proven track record of leading a team to achieve targets and deliver results.
- Experience in working collaboratively with cross-functional teams to deliver shared goals.
- Strong leadership abilities with the proven capacity to lead, mentor, and develop a team of property managers.
- Excellent written and verbal communication skills.
- Proven ability to manage customer relationships and ensure high levels of satisfaction among customers and stakeholders.
- Proactive approach to problem-solving and ability to adapt to evolving responsibilities and priorities.

**Desirable**
- Previous property management experience with a portfolio of high volume multi-let estates with small or medium size businesses as customers.
- MRICS.

**EQUALITY, DIVERSITY & INCLUSION**

At The Arch Company, we're on a mission to make our workplace as welcoming and inclusive as possible. We believe that our differences make us stronger, and we're committed to providing everyone with a fair chance at success, no matter where they come from or who they are.

We take pride in celebrating what makes each of us unique. When you join our team, you're not just getting a job; you're becoming a part of our part of our friendly and open-minded team, with an important role to play in creating a more inclusive and diverse future.

The Arch Company is an equal opportunity employer, so if you're excited to be part of a company that champions diversity and inclusion, we invite you to explore our job opportunities.

  • Head of Residential Property Management

    5 days ago

    London, United Kingdom Management Recruitment Group Full time

    **Are you a customer-service orientated leader in property management looking to work hand in glove with a high-end client?** As the Head of Residential Property Management, you will be responsible for overseeing the day-to-day management of a varied mixed-use portfolio. The client is a prestigious figure in the industry with a wealth of interesting and...

  • Commercial Property Asset Support Surveyor

    7 days ago

    London, United Kingdom CC Head Office - Asset Management Full time

    Criterion Capital is a family owned highly driven entrepreneurial Property Company based in the heart of the West End of London and own a number of high profile assets within Piccadilly Circus; Leicester Square, and Trafalgar Square amongst others. This is an important role supporting principally the Cost Management Consultant (‘Gatekeeper’) together...

  • Head of Property Management

    4 weeks ago

    London, United Kingdom Macdonald & Company Full time

    **Location**: **London** **Salary**: **70000 - 80000** **Job Type**: **Permanent** **Reference**: **65675** **Job Summary**: Macdonald & Company are delighted to be working with a leading European developer, operator and asset manager of Science and Innovation locations, in the appointment of a Head of Property Management. The portfolio consists of...

  • Head of Property Management

    2 weeks ago

    London, United Kingdom Home Made Full time

    **Head of Property Management | Home Made** * About us: * Following fast growth and continued development, we are excited to be looking for an ambitious, inspiring and impactful Head of Property Management who will manage and scale our Property Management team. Reporting to our Head of Sales, this role is an exciting opportunity for an experienced...

  • Head of Property Management

    6 days ago

    London, United Kingdom The Arch Company Full time

    ABOUT US The Arch Company is the UK’s largest small business landlord, serving thousands of business owners who make a unique and vital contribution to the UK economy. The company purchased Network Rail’s former commercial property estate in early 2019 and have a property portfolio of more than 5,000 railway arches, business estates, former station...

  • Head of Property Management

    6 days ago

    London, United Kingdom Macdonald & Company Full time

    Macdonald & Company are delighted to be working with one of the largest Global Real Estate Companies on the appointment of a Head of Property Management. You will lead on a public sector contract and oversee, manage and mentor the property management team to provide an effective estates service in accordance with the clients contracts. You will take a...

  • Head of Operations Property Management

    4 weeks ago

    East London, United Kingdom Evergreen Capital Group Limited Full time

    **Job Title: Head of Operations in Property Management** **Company: Evergreen Capital Group Limited** **Location: Based between Barkingside and Stratford offices** **About Us**: Evergreen Capital Group Limited is a prominent property management company in both commercial and residential properties. We are dedicated to delivering exceptional services,...

  • Head of Residential Property

    4 weeks ago

    London, United Kingdom O'Neill & Brennan Full time

    Head of Residential Properties Hours: 9:00 am - 6:00 pm Monday to Friday O’Neill and Brennan have an immediate requirement for a head of residential properties. Our client is a fast-paced Property Management company with a portfolio that contains approximately 900 properties including office blocks, industrial estates, mixed use properties, retail units...

  • Property Administrator

    4 days ago

    London, United Kingdom K&M Property Management Limited Full time

    K&M Property Management are looking for a bright, energetic, and intelligent individual to take on property and office administration duties working alongside existing employees. We are a small but busy management company looking to take on anther member of staff. **Job Duties.** Management of a number of properties to include; General Office...

  • Head of Maintenance

    4 weeks ago

    London, United Kingdom RedCat Head Office Full time

    **Head of Maintenance** **Why Choose Redcat?** We’re a young, vibrant company under the new leadership of our CEO Richard Lewis. Supported by hospitality career professionals, Redcat is making strides in producing top venues for our customers. We are just reaching our third birthday, and this will be our most exciting year yet, as we look to premiumize...

  • Head Of Property Services

    2 weeks ago

    London, United Kingdom Finegreen Full time

    Finegreen are currently supporting a large NHS Trust in the appointment of an interim Head of Property Services, the role will be for an initial period of 3 months with the strong possibility of extension beyond this period. The role is within IR35 scope, and will be paying circa £300.00 per day. Scope of the role: The Head of Property Services is...

  • Head of Property Portfolio Management

    6 days ago

    London, United Kingdom Pinsent Masons Full time

    **Department**:Facilities **Location**:UK **Job Title: Head of Property Portfolio Management** **Hours of work**:Core hours 09.30 - 17.30 core hours but flexibility required.**Reports to**:Director of Property and Facilities **Responsible for**:The management of the Partnership's property portfolio function for 26 offices 8 UK locations and 18...

  • Head of Property Services

    3 weeks ago

    Central London, United Kingdom Finegreen Full time

    Finegreen are currently supporting a large NHS Trust in the appointment of an interim Head of Property Services, the role will be for an initial period of 3 months with the strong possibility of extension beyond this period. The role is within IR35 scope, and will be paying circa £300.00 per day. Scope of the role: The Head of Property Services is...

  • Head of Property Services

    3 weeks ago

    Central London, United Kingdom Finegreen Full time

    Finegreen are currently supporting a large NHS Trust in the appointment of an interim Head of Property Services, the role will be for an initial period of 3 months with the strong possibility of extension beyond this period.The role is within IR35 scope, and will be paying circa £300.00 per day.Scope of the role: The Head of Property Services is responsible...

  • Property Block Manager

    4 weeks ago

    London, United Kingdom MCR Property Group Full time

    **Role: Property Block Manager **Location**: London **Salary**: £30,000 to £40,000 - Competitive Salary plus Strong Commission (experience dependent) Fantastic opportunity for an engaging and industrious property management professional who is required to join a successful team in London. **The BlockManager will have**: - Relevant Block Management...

  • Property Manager

    4 weeks ago

    London, United Kingdom BBL Property recruitment Ltd Full time

    **Property Manager - Hybrid working - Essex/Kent portfolio (West End firm) - c£45k** My client is a long established, highly reputable, multi office firm of Chartered Surveyors and Property Managers specialising in Property Management and Surveying matters across the residential and commercial property sectors nationally. As one of the more prestigious,...

  • Property Manager

    2 days ago

    North West London, United Kingdom PROPERTY PERSONNEL LIMITED Full time

    Our client is an independent estate agency that specialises in residential sales, lettings and property management and currently has an excellent opportunity available for an experienced Property Manager to join the team.Based in Kensington W8, they cover a large part of central and west London. Their cosmopolitan team of devoted professionals have decades...

  • Block Manager

    5 days ago

    London, United Kingdom Property Management Recruitment Full time

    Job DescriptionOur client are looking to add to their team. This is a fantastic opportunity for a property / block manager to join this team with fantastic career growth as they expand the business.As a Property Manager you will be responsible for your own portfolio of residential and mixed-use developments. Our client can also offer support for RICS and TPI...

  • Block Manager

    6 days ago

    London, United Kingdom Property Management Recruitment Full time

    Our client are looking to add to their team. This is a fantastic opportunity for a property / block manager to join this team with fantastic career growth as they expand the business.As a Property Manager you will be responsible for your own portfolio of residential and mixed-use developments. Our client can also offer support for RICS and TPI...

  • Block Manager

    6 days ago

    London, United Kingdom Property Management Recruitment Full time

    Our client are looking to add to their team. This is a fantastic opportunity for a property / block manager to join this team with fantastic career growth as they expand the business. As a Property Manager you will be responsible for your own portfolio of residential and mixed-use developments. Our client can also offer support for RICS and TPI...