Internal Sales Co-ordinator

3 days ago


Lowestoft, United Kingdom Hales Jobs Full time

Internal Sales Co-Ordinator
Lowestoft
Full time - permanent
Competitive salary + commission

Key responsibilities
- Customer account management - developing good customer relationships, looking after customers to ensure business levels are maintained
- Handling enquiries for new and existing customers, following up quotations and samples
- Customer communication management - introducing yourself to the customers, making the customer aware that you are their first point of contact, keeping in regular contact and advising of any new products that may be of interest
- Working closely with other members of the Sales, Marketing and Design Team
- Reporting to the Customer Service Manager
- Liaising with the General Manager, Operations and Production Manager to ensure they are aware of customer’s needs and requirements and also brief them on any issues/concerns customers may have
- Keeping accurate records, keeping CRM system up to date
- High levels of sales calls to be made to existing customers
- Dealing with customer complaints and raising the issues to the relevant departments for review

**Requirements**:
You will need to be articulate, confident with a persuasive (but not pushy) attitude and have the ability to work on your own initiative. A background in Internal Sales and Customer Service is required, technical mind will also benefit as customer enquiries often have practical and mechanical elements to them.

**Skills**:

- Exceptional at organising and planning
- Exceptional customer service skills
- High level of attention to detail /accuracy in all work
- Excellent literacy and telephone skills
- Must have the ability to prioritise and multi-task
- Flexible approach to working time to ensure deadlines are met
- Ability to identify customer’s needs and requirements from written and verbal briefs
- Capacity to work under pressure and deal with multiple enquiries
- A very proactive and positive approach to all tasks
- Ability to work as part of a busy, expanding sales team

Why work through Hales Group?

**Job Information**:

- Job Reference: J36024_1673099205
- Salary: Negotiable
- Salary From: £20000
- Salary To: £25000
- Job Industries: Sales
- Job Locations: Lowestoft, Suffolk
- Job Types: Permanent
- Name *Please enter your full name.- Cover Letter *Add your cover letter for supporting information here.
- Upload a CV *- Please tick this box to consent to us using your data. How we use your data is outlined in our privacy policy *

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