Customer Service Advisor

4 months ago


Nottingham, United Kingdom Bidfood UK Full time

At our depot we will make over 1,500 deliveries to our customers each week, we have a number of teams who work together to deliver service excellence to our customers every day. Bidfood is one of the largest foodservice wholesalers in the UK - we supply fresh, frozen, ambient and non-food related products to customers in a wide range of sectors including local authorities, hospitals, education, hotels, pubs and restaurant chains. Our mission is to deliver service excellence so everything we do has our customers at heart. For Bidfood, great service starts by employing great people.

**The role**

The role will cover 37.5 hours per week covering Monday to Friday working.

Bank holiday working will be required when required.

**About you**

You must be a skilled and natural customer service advocate with a strong understanding of its importance. You must have a friendly and professional telephone manner as the majority of your customer contact will be on the telephone. Experience of inbound calls will be preferred. Success in this role will utilise all your influence and impact with colleagues right across the depot, to ensure a shared commitment to the highest standards of customer service. You must possess great organisational skills.

If this is you, we look forward to hearing from you.

**Benefits**

In return for your skills, you will receive a competitive salary and benefits package including 25 days annual leave per year, healthcare cash plan, pension and employee discounts.

**Job Types**: Full-time, Permanent

**Benefits**:

- Company pension
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking
- Referral programme
- Sick pay
- Store discount

Schedule:

- Day shift

Ability to commute/relocate:

- Nottingham: reliably commute or plan to relocate before starting work (required)

**Experience**:

- customer service: 1 year (preferred)

Work Location: One location



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