Training & Recruitment Officer

5 months ago

Bristol, United Kingdom First Bus Full time

**Job Title**: Training & Recruitment Officer, Operating Company

**Reports to**: Training & Recruitment Manager/Head of Operations, Operating Company

**Salary**:Competitive**

**Location**: Various Locations in the UK

**Basic Purpose of Role**
Accountable for training and recruitment across the Operating Company, including operations, engineer and functional support teams. to ensure that the Training & Recruitment Officer will work within and embed the divisional governance framework set by Operations Steering Group, also ensuring the operational excellence policies and procedures are adopted within the depot.

Train new employees in accordance with all relevant legislation and company standards, providing updates and escalating key issues or concerns to the line manager.

Engage front line colleagues though effective communication, active listening and recognition

**Key Accountabilities**
- Work with local managers to ensure that teams are competently trained, and to achieve agreed establishment requirements
- Consistently deliver high quality training in line with a divisional framework and local guidelines, specifically, but not exclusively in the following areas:

- Instruct new recruits to DSA PCV standard and train on customer service and carry out driving assessments as appropriate
- Undertake theory tests and ensure adequate stock of theory certificates
- DCPC training to both new and established drivers
- Remedial support following critical incidents or driver skills assessment to restore

confidence and competence
- Adhere to agreed processes to effectively induct new employees, ensuring trainees work in a safe manner in accordance to company safety policies and procedures
- Execute the local training and recruitment plans
- Maintain accurate records for all aspects of training and recruitment standards and performance
- Work collaboratively with colleagues to ensure positive relationships are maintained between the Training team and the business
- Ensure a comprehensive hand-over and coordination across shifts
- Undertake driving duties, as required
- Ensure an effective working relationship with recognised trade union representatives and officials
- Comply with requisition to pay procedures and delegated authorities
- Other duties commensurate with the role as may be deemed appropriate by the line manage

**Role Profile (Skills, Experience and Qualifications required)**
- Required behaviours, habits, skills and experience are outlined in the FirstGroup First Line Manager - Tier 1 Role Profile
- Performance indicators / KPIs are outlined in the FirstGroup First Line Manager - Tier 1 Role Profile
- Qualifications / Professional Membership: NVQ Level 3 Driving Instruction, GCSE English Language, GCSE Mathematics, PCV licence and ILM Level 3 certification in Coaching & Mentoring (mandatory)

**Rewards & Benefits**
- Your health is important to us which is why we offer Simply Health & Smart Health for you and your dependents at no cost to you This offering includes cash back benefits across optical & dental as well as virtual GP appointments, mental health support and nutrition and fitness advise. Our EAP provision offers 24hr, 365 days a year mental health support
- We are also committed to your financial wellbeing, and we offer a platform with many discounts on high street brands and supermarkets etc
- Working at First you also receive discounted train travel for you and your family after 6 months service as well as a free bus pass
- Cycle to work scheme
- 25 days' holiday + bank holidays
- Pension scheme and chance to buy discounted First Group shares
- Enhanced maternity / paternity pay
- Flexible working

We put a big focus on physical and mental wellbeing at First Bus. We recognise that anyone can be affected by the stresses and strain of work, or life outside it. You'll find a range of health-promotion initiatives, and you will have 24/7 access to our confidential Employee Assistance Programme.

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