Team Administrator

7 months ago


Salford, United Kingdom Greater Manchester Mental Health NHS Foundation Trust Full time

The Team Administrator will have an overview of the patient pathway with responsibility for ensuring referrals, reviews and appointments are processed and conducted within the required timeframes.

The post holder will provide an administrative function to the Multi-Disciplinary Team, minuting meetings, filing and other general administrative duties.

Please state in supporting information how you meet the requirements of the Person Specification.

The post holder is responsible for the provision of a booking appointment service Outpatients using the electronic patient record system. This will involve formal liaison with Service users and clinicians to ensure that patients are seen within appropriate timeframes.

They will also be responsible for managing referrals that come into the team, sending out appointment letters and mailshots, dealing with all telephone calls that come into the service and ensuring they get passed on in a timely manner.

The post holder will ensure an efficient administrative service for the team including minute taking, and other general administrative duties as part of the administration rota.

Greater Manchester Mental Health (GMMH) Foundation Trust employs over 6,400 members of staff, who deliver services from more than 160 locations.

We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford, Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.

Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.

Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.

Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.

See attached detailed job description and person specification:
Staff benefits
- Pay Enhancements - 36% additional for Evenings (8pm onwards) and Saturdays and 72% additional for Sundays and Bank holidays.
- 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years
- Excellent pension
- Cycle to work scheme
- Salary sacrifice car scheme
- Wellbeing programme
- Blue Light Card Discounts
- To directly negotiate appointment slots with clinicians in order that service users can take place within stated target times and standards according to the NHS Plan.
- Typing of all clinical correspondence.
- Greeting service users, carers and other visitors when required.
- Ensure an effective and efficient booking service is provided with service user negotiation in accordance with the targets stated in the

NHS Plan.
- Direct making of appointments according to booking and waiting time policies.

See attached detailed job description and person specification:
Staff benefits
- Pay Enhancements - 30% additional for Evenings (8pm onwards) and Saturdays and 60% additional for Sundays and Bank holidays.
- 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years
- Excellent pension
- Cycle to work scheme
- Salary sacrifice car scheme
- Wellbeing programme
- Blue Light Card Discounts


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