Waiting List Coordinator

3 weeks ago

Barnet, United Kingdom Barnet and Chase Farm Hospitals Full time

**Main duties of the job**:
Are you a bright, enthusiastic, experienced administrator with the ability to work as part of a team? If so, we would love to hear from you.

We are looking for applicants with exceptional administration & patient facing skills & training to contribute to the endoscopy service at the Barnet Hospital site.

To be successful in this role:

- You will have excellent written and communication skills
- You will have a good telephone manner
- You will have sound organisational skills
- You will be able to work both in a team environment and autonomously

Please read Job Description document and Person Specification attached for more information about the role

**Working for our organisation**:
The Royal Free London NHS Foundation Trust is one of the UK’s biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.

Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top

**Detailed job description and main responsibilities**:
Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.

Please Note Line Manager is Anis Shaikh (Assistant Service Manager)

**Person specification**:
**Values**:
**Essential criteria**:

- Demonstrable ability to meet the Trust Values

**Education & Qualifications**:
**Essential criteria**:

- Educated to GCSE level, NVQ level 4 or equivalent
- Good standard of written and spoken English
- Effective numerical skills

**Desirable criteria**:

- AMSPAR medical knowledge

**Experience**:
**Essential criteria**:

- Substantial experience of dealing with the public
- Substantial experience in a customer service environment
- Experience of handling difficult or pressurised situations
- Understanding of the requirements regarding patient confidentiality

**Desirable criteria**:

- Substantial experience in a similar role within an admissions office in the NHS
- In depth knowledge of NHS PAS or similar administration system
- Good understanding of wider NHS relationships between GPs and acute hospitals
- Understanding of best practice in customer service environments

**Skills & Aptitudes**:
**Essential criteria**:

- Excellent customer service skills
- Strong communication skills (written and oral)
- Strong interpersonal and diplomacy skills
- Ability to deal with and manage conflict
- High level organisational skills and ability to manage workload
- Analytical ability for the production and interpretation of reports
- Team worker
- An ability to support service development and improvement
- **Covid-19 Vaccination**

Getting vaccinated, and getting a booster, remains the best defence against COVID-19.
We encourage and support staff to get COVID-19 vaccine and a booster dose as and when they are eligible.
- ** AT* - Apprenticeship Training**. Where AT* is entered next to the job title indicates that this vacancy is for an apprenticeship role.
- If you are an **EU/EEA citizen** who does not have EU Settlement or Pre-Settled status, you will require a visa to work in the UK.** Please Note: We are unable to sponsor Band 2 to 4 as the salary does not meet the UKVI Points Based system threshold.**:

- **If you require sponsorship** for a visa to work in the UK, to avoid disappointment, please check to ensure you are eligible under the UKVI points based system
- The Trust uses **electronic new starter forms** on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.
- **The Trust will request a DBS** (CRB) if post involves regulated activities. The Trust is compliant with the Disclosure and Barring Service Codes of practice and the Rehabilitation of offenders act.

Applications are welcome from people wishing to job share or work flexible patterns. We are committed to equal opportunities.

**Please note**:

- _Please be advised that due to exceptionally high demand, all Royal Free accommodation is at full capacity and waiting lists are being held. Average waiting times are 12 months. Please do not rely on Trust accommodation when you commence your role and ensure you investigate alternative accommodation for your arrival.

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