Jaguar Land Rover Brand Ambassador

4 weeks ago

London, United Kingdom Rockar Jaguar Land Rover Full time

**You do not require any automotive industry experience** to join our team, however enthusiasm for the product is advantageous and professionalism to deliver a high-end client journey, essential. As opposed to using sales tactics, we value great personalities and individuals looking to develop and succeed within one of the most desirable automotive brands in the UK. If you love the retail environment and enjoy helping customers this could be the ideal role for you.

Rockar are a multi-award winning and ground-breaking digital retailer, changing the way that people buy Jaguar and Land Rover cars. We are looking for Brand Ambassadors/Product Specialists to join our team and share their passion with our clients. Our retail store is based in the centre of the modern and luxurious Canary Wharf - on the ground floor of Canary Wharf Tower, E14.

We offer a highly competitive basic salary for those that have a natural passion for exceptional customer service in order to promote the brand and ensure the process of buying a luxury Jaguar or Land Rover is a truly memorable experience.

**Somone who loves talking to people and demonstrating the highest of customer service levels. We will provide you with the training to have engaging conversations about two of the most desirable brands in the UK.**
- Experience in providing excellent customer service in a luxury / premium environment
- Confident in creating great conversations and relationships tailored to the client's need
- Ability to thrive in a team-based environment and achieve common goals
- Capable of working autonomously as well as in a team
- Able to communicate, read, and write effectively in the English language on all levels
- Must have held a valid drivers license for a minimum of 1 year

**Responsibilities and Duties**:
This is a store based role where you will introduce the client to both Rockar and Jaguar Land Rover. Core duties will include:

- Consistently promoting Rockar and the Jaguar Land Rover Range.
- Offering an excellent customer experience throughout the process
- Greet/receive clients at the store and deeply understand their needs in order to properly advise/guide them through the buying process
- Scheduling test drives to help our clients experience the product, and promptly following up with them
- Maintaining healthy relationships with clients by staying in touch and sharing product updates.
- Proactively address all client queries.
- Follow client facing Rockar Jaguar Land Rover standards (e.g. uniform/dress code, look presentable and maintain the showroom)
- Handover of vehicles to our clients to help them on the next step of their journey.

**Working Hours**

In this role you will be expected to work a mixture of weekdays & weekends. Work over holiday periods such as Easter, Christmas & other Bank Holidays would also be required.

**You’ll receive**:

- A competitive salary
- Intensive, professional product and service training with Jaguar Land Rover and Rockar
- Generous holiday entitlement
- Luxury brand exposure

If you want to join a forward thinking and revolutionary retail company, send your CV and Cover Letter for consideration.

Keywords, retail assistant, sales assistant, customer service, retail sales, retail professional, customer ambassador, customer advisor, sales advisor, luxury retail, luxury sales, premium sales, premium retail

Work Remotely
- No

**Job Types**: Full-time, Permanent

**Salary**: £26,500.00-£30,000.00 per year

**Benefits**:

- Company pension
- Employee discount
- Health & wellbeing programme
- Sick pay

Schedule:

- 8 hour shift
- Weekend availability

Supplemental pay types:

- Quarterly bonus

**Experience**:

- Luxury Customer Service: 2 years (required)

Licence/Certification:

- Driving Licence (required)

Work Location: In person

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