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Customer Representative
2 weeks ago
We are currently seeking a Customer Representative to join our team. As a Customer Representative, you will be the first point of contact for our customers, assisting them with inquiries, orders, and resolving any issues they may encounter. This role requires a strong commitment to customer satisfaction and the ability to thrive in a fast-paced environment.
**Responsibilities**:
- Handle incoming and outgoing customer calls with professionalism and courtesy
- Provide information about products or services, take orders, and process returns
- Up sell products or services to increase revenue
- Analyse customer needs to recommend the most suitable solutions
- Communicate effectively with customers in a clear and concise manner
**Requirements**:
- Proven ability to upsell products or services effectively
- Strong analytical skills to understand customer requirements and offer appropriate solutions
- Excellent communication skills, both verbal and written
- Experience in data entry is preferred
Join our team as a Customer Representative and be part of a dynamic work environment where your language skills and customer service expertise will be valued.
Pay: From £24,074.02 per year
**Benefits**:
- Company events
- On-site parking
- Sick pay
Schedule:
- Day shift
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
Ability to commute/relocate:
- London: reliably commute or plan to relocate before starting work (preferred)
Work Location: In person
Application deadline: 26/06/2024
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