Customer Representative

2 weeks ago


London, United Kingdom PLOOMS LTD Full time

We are currently seeking a Customer Representative to join our team. As a Customer Representative, you will be the first point of contact for our customers, assisting them with inquiries, orders, and resolving any issues they may encounter. This role requires a strong commitment to customer satisfaction and the ability to thrive in a fast-paced environment.

**Responsibilities**:

- Handle incoming and outgoing customer calls with professionalism and courtesy
- Provide information about products or services, take orders, and process returns
- Up sell products or services to increase revenue
- Analyse customer needs to recommend the most suitable solutions
- Communicate effectively with customers in a clear and concise manner

**Requirements**:

- Proven ability to upsell products or services effectively
- Strong analytical skills to understand customer requirements and offer appropriate solutions
- Excellent communication skills, both verbal and written
- Experience in data entry is preferred

Join our team as a Customer Representative and be part of a dynamic work environment where your language skills and customer service expertise will be valued.

Pay: From £24,074.02 per year

**Benefits**:

- Company events
- On-site parking
- Sick pay

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to commute/relocate:

- London: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

Application deadline: 26/06/2024



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