Call Centre Agent

2 weeks ago


Birmingham, United Kingdom Groomfield Recruitment Ltd Full time

**Groomfield Recruitment** are recruiting for our clients which are based in the **Birmingham B37** area.

**It is best to have your own transport for this position.**

**Hours**:Between 08:00 and 17:30 Monday to Friday

**Pay**: £11.06 per hour

Purpose of this job role as a customer service advisor is to ensure all call targets are hit and the clients are being given the best possible customer service, as well as key information delivered and database updated.

**Responsibilities**:
Speak with customers to ensure deliver/collection of products

To be aware of clients requirements and deliver service accordingly

To update CRM Systems/Database

Liaise with management to ensure targets are hit and specification of phone conversations are being met

Inform customer care of any problems or delays

Ensure Customer Care department are informed of any problems, delays or failures

Liaise with administration department to resolve paperwork/queries

Deal with complaints

Ensure all work on the system is planned and allocated

Such other duties as may reasonably be requested

**Please submit your CV if this role is of interest to you.**

Reference ID: callcentre.nrg

Contract length: 12 weeks

**Salary**: £11.06 per hour

Expected hours: No less than 37.5 per week

Schedule:

- 8 hour shift
- Monday to Friday

Ability to Relocate:

- Birmingham, B37: Relocate before starting work (required)

Work Location: In person

Reference ID: callcentre.nrg



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