Customer Success

4 weeks ago


Hackney, United Kingdom Culture Guru Ltd Full time

**⭐⭐⭐ Customer Success - Virtual Reality (Venture-Backed) Startup ⭐⭐⭐**

**Salary**: £26,000 + Benefits

**Hours**: 40 hours per week

**Start**:Immediate (willing to wait for notice period)

**Contract**:Permanent / Full-Time

**Location**:London, Hackney Wick / Stratford

⭐ Culture Guru is working with a trailblazing innovative startup who are on the trajectory to becoming the leader within their segment of the VR world.

This already successful business with offices based in Hackney Wick / Stratford is looking for a client-focused, passionate and transformative Customer Success Associate.

⭐ Responsibilities of the role but not limited to
- Develop a business growth strategy to achieve revenue growth and increase customer satisfaction/retention
- Create efficient processes for onboarding and upscaling existing clients
- Work alongside the product team to expand the reach of the platform
- Research and identify new markets and customer needs
- Arrange business meetings with prospective clients
- Keep records of sales, revenue, invoices etc
- After-sales support, building long-term relationships with new and existing companies

⭐ **Requirements**
- Develop and implement a Customer Success strategy focused on customer onboarding, customer satisfaction and customer retention
- Arrange follow-up calls with clients, in order to obtain feedback, and build long-term relationships
- You will be responsible for opening and managing the Zendesk Support system, responding to customer enquiries promptly
- You will work closely with the Sales team, aiding them in account management and upselling
- You’ll be keeping a log of all customer interactions through the Hubspot CRM
- You will be responsible for ensuring all clients are utilising their VR training to its maximum potential
- 1+ year of customer service/account management experience, preferably within the tech industry
- Excellent spoken and written communication skills
- Excellent telephone etiquette
- Excellent time management skills, and diary management
- Strong people skills, and ability to resolve any conflicts/issues with Clients
- Excellent strategic-thinking, analytical and problem-solving skills
- Proficient computer skills with MS Office suites
- Proficiency in CRM’s (Hubspot is preferable)
- Proficiency in English
- A fantastic personality to fit in with the team

⭐ **Benefits of working at this business**
- Private healthcare and dental insurance
- Enhanced parental leave
- Birthday day as additional annual leave
- One wellness day per year as additional annual leave
- Monthly work socials
- Bi-weekly coffee mornings, bi-weekly pizza & drinks evenings, additional community events
- Business lunches, festive parties
- 21 days holiday plus all English government-recognised bank holidays

**Job Types**: Full-time, Permanent

**Salary**: £26,000.00 per year

**Benefits**:

- Casual dress
- Company events
- On-site parking
- Private dental insurance
- Private medical insurance

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Commission pay
- Performance bonus

**Experience**:

- HubSpot: 1 year (preferred)
- Account management: 1 year (required)
- SaaS: 1 year (preferred)

Work Location: Hybrid remote in Hackney, E9 5LR

Expected start date: 01/05/2023



  • Hackney, United Kingdom Wates Full time

    **We have an opportunity for a Resident Liaison Officer** to join our Wates team within our Planned Maintenance division. You will be covering the East London area, delivering support to our residents on our social housing contracts. **Key Accountabilities will include**: - Set up, undertake and manage the Tenant/Customer/Resident Liaison Service across...


  • Hackney, United Kingdom Hive Cleaning Ltd Full time

    **EXPERIENCED CLEANERS WANTED!** Professional experienced cleaner needed for a beautiful in the Hackney area! **£12.20 per hour. **Part time hours only. Needs to be reliable, hard working and have good attention to detail. - **Early Morning Cleaner**: - Monday to Fridays - 06:00 - 09:00 - Be reliable - Speak basic English We are a fast-growing company...


  • Hackney, United Kingdom Positive Employment Full time

    **Positive Employment** is currently recruiting for a Benefits and Housing needs Officer for our client in Hackney. The successful post holder will provide Service Delivery relating to Benefits and Housing Needs including the assessment of Housing Benefit and Council Tax Reduction; discretionary payments; welfare reform; homeless prevention and the...


  • Hackney, United Kingdom Riverside Housing Full time

    Job Title: Youth Engagement Officer Contract Type: Permanent Salary: £30,859 per annum Working Hours: 37.5 hours per week Working Pattern: Shift work 7:30-3:30PM, 12:30 - 8:30PM including alternate weekends and bank holidays Location: Hackney Vulnerable Parents, HackneyIf you share our...


  • Hackney, United Kingdom The Riverside Group Full time

    **Job Title**:Youth Engagement Officer **Contract Type**:Permanent **Salary**:£30,859 per annum **Working Hours**:37.5 hours per week **Working Pattern**:Shift work 7:30-3:30PM, 12:30 - 8:30PM including alternate weekends and bank holidays **Location**:Hackney Vulnerable Parents, Hackney **The difference you will make as a Youth Engagement Officer** You...


  • Hackney, United Kingdom Hunter AHP & Mental Health Full time

    Hunter Mental Health are supporting a great adults CMHT team in their search for a Band 6 community psychiatric nurse based in a the Islington borough. This NHS Trust who proudly boast being one of the most diverse providers of healthcare both within physicaland mental health healthcare. They cover a number of London boroughs as well as nationally providing...

  • Catering Manager

    1 month ago


    Hackney, United Kingdom Reed Hospitality Full time

    My client is looking to recruit for a catering manager to work in a school located in Hackney, East London. Post: Catering Manager Responsible to: Chief Operating Officer Responsible for Café Supervisor, Commis Chef, Catering Assistants, Catering Assistant Café, Kitchen Porter Salary scale: PO4, Point 37 - 39 £41,043- £42,921 pro-rata (£44,362 -...

  • Sales Assistant

    6 days ago


    Hackney Central, United Kingdom SLS Recruitment Full time

    Based in London, our client is currently recruiting for sales and customer service advisors due to their recent expansion and high client demand. Dealing with all aspects of our client's sales, customer service and promotions campaigns, these are varied roles requiring dedication, flexibility and a can do attitude.ALL successful candidates MUST be 18+ and...


  • Hackney, Derbyshire, United Kingdom J & C Associates Ltd Full time

    Job Title: Channel Marketing Customer Lifecycle Manager Shoreditch, London (Hybrid) Duration: 12 months contract initially As the Channel Marketing CLM, you will play a crucial role in driving the success of our channel marketing efforts with client's resellers and distributors in EMEA. Using your expertise in customer insights & journeys, product...


  • Hackney, Derbyshire, United Kingdom Aspers Casino Full time

    We are seeking to recruit an experienced Supervisor that will join our Food and Beverage Operations team for our hugely successful Aspers Westfield Stratford City. Discounts in Westfield shopping centre. Competitive salary. Employee assistance programme. The successful candidate will be accountable for ensuring consistency and excellence in terms of all...


  • Hackney, Derbyshire, United Kingdom Aspers Casino Full time

    We are seeking to recruit an experienced Supervisor that will join our Food and Beverage Operations team for our hugely successful Aspers Westfield Stratford City. Discounts in Westfield shopping centre. Competitive salary. Employee assistance programme. The successful candidate will be accountable for ensuring consistency and excellence in terms of all...


  • Hackney, Derbyshire, United Kingdom Aspers Casino Full time

    We are seeking to recruit an experienced Supervisor that will join our Food and Beverage Operations team for our hugely successful Aspers Westfield Stratford City. We offer: Discounts in Westfield shopping centre. Walking distance from Stratford Train and Tube station Reduced parking rates for staff. Competitive salary. Opportunity to work as part of a...


  • Hackney, Derbyshire, United Kingdom Aspers Casino Full time

    We are seeking to recruit an experienced Supervisor that will join our Food and Beverage Operations team for our hugely successful Aspers Westfield Stratford City. We offer: Discounts in Westfield shopping centre. Walking distance from Stratford Train and Tube station Reduced parking rates for staff. Competitive salary. Opportunity to work as part of a...


  • Hackney, Derbyshire, United Kingdom Concept Resourcing Full time

    Medical Field Service Engineer - £35,000 per annum East & North London inner m25 Area Are you an experienced Field Service Engineer with specialist electrical and mechanical experience seeking a change of industry? How does a new opportunity to expand your existing skill set into the Medical devices industry sound to you? Not only is this a great...


  • Hackney, Derbyshire, United Kingdom Aspers Casino Full time

    We are seeking to recruit for the position of Player Relations Host at our Aspers Westfield Stratford City site. This position reports to the Head of Player Relations Management. Player Relations Hosts are the front-line communication. They are responsible for building relationships with our important customers. Suitable for ambitious individuals who strive...


  • Hackney, Derbyshire, United Kingdom Aspers Casino Full time

    We are seeking to recruit for the position of Player Relations Host at our Aspers Westfield Stratford City site. This position reports to the Head of Player Relations Management. Player Relations Hosts are the front-line communication. They are responsible for building relationships with our important customers. Suitable for ambitious individuals who strive...


  • Hackney, Derbyshire, United Kingdom Novax Recruitment Ltd Full time

    Job Title: Benefits and Housing Needs Officer Job Type: Temporary We are currently seeking a Benefits and Housing Needs Officer to formally respond to all stage 1 assigned casework / follow-ups, Members Enquiries, MP enquiries, Mayor & Cabinet Enquiries and Freedom of information requests within the standard KPI turnaround time and to occasionally assist...


  • Hackney, Derbyshire, United Kingdom Carrington Blake Recruitment Full time

    Hackney council are looking for a Benefits and Housing Needs Officer To efficiently track, monitor and prioritise business critical casework responses and FOI’s by order of deadline or by instructions from line management or higher. 3) To formally respond to all stage 1 assigned casework / follow-ups, Members Enquiries, MP enquiries, Mayor & Cabinet...


  • South Hackney, United Kingdom Amazon TA Full time

    When you join Amazon as an Area Manager Delivery Ops, you’ll gain experience leading a large and diverse team to make sure your area of the business keeps pace with demand. In this hands-on role, you’ll learn about the complexity of operations at a global business and what it takes to make everything run seamlessly. While you implement your team’s...

  • Personal Assistant

    1 week ago


    London Borough of Hackney, United Kingdom Star Academies Full time

    Do you have the drive, passion and commitment to deliver outstanding support to help young people in a disadvantaged community? If so, joining the Star support team might just be the best career move you ever make. This is your opportunity to join a dedicated team of support staff who are committed to providing the best possible education for our pupils. ...