Customer Service Administrator

2 months ago

Newcastle upon Tyne, United Kingdom Purchasing Professionals Full time

**Customer Service Administrator - Newcastle (NE1) - Permanent - Full time**

*Hours of work: 40 hours per week Monday to Friday, 8am - 5pm or 9am - 6pm on a rota basis, working 1 in 4 Saturdays with a lieu day off the following week. There will also be a requirement to work overtime on weekends during the busy student turnaround period and check in weekends.

**We are looking for someone who can demonstrate the following skills and experience**:

- Previous experience within a highly customer focused role.
- Experience within accommodation, hotels/hospitality or retail would be preferred.
- Outstanding customer service skills with strong verbal and written communication.
- The ability to think on your feet.
- A confident, polite and professional persona.
- Good working knowledge of IT systems including Microsoft Office and Social Media platforms.
- Smartly presented.

The Customer Service Administrator is generally the first point of contact, therefore has the responsibility of being an excellent brand ambassador for my client. This exciting, fast-paced position will involve working as part of a small team and undertaking an extremely varied workload.

**Some of the main duties include**:

- Providing front of office support to residents and visitors to the building, maintaining excellent customer service at all times.
- Updating the company in-house booking and customer relationship management system.
- Supporting customer show rounds to ensure maximum occupancy of the residence.
- Ensure the building is managed and maintained in line with company policies and procedures to make sure the residents receive a high-quality service.
- Respond positively and quickly to customer enquiries and complaints and take appropriate action in line with company procedures.
- Create a friendly and safe environment for students to feel comfortable speaking with the team about concerns they might have about their accommodation or wellbeing.
- Always interact with students professionally, showing empathy towards any issues you may find and understanding that this is their home.
- Engaged with the students to capture feedback and insight to improve services to their needs.
- To create monthly fun and diverse events for students to participate in and support the coordination of any open days
- To maintain the sites review scores across all platforms above 4 star

**Job Types**: Full-time, Permanent

**Benefits**:

- Company events
- Company pension
- Gym membership

Schedule:

- Monday to Friday
- Weekend availability

Work Location: In person

Reference ID: Customer Service Administrator

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