Charity Retail Assistant
7 months ago
**Role outline**:
This role will help to ensure the Trussell Trust charity shops are run in an effective and efficient way. You will provide day to day support to aid the maximisation of sales. You will help to provide the volunteer team with a stimulating and supportive environment and give the highest standards of customer service.
**Responsibilities***:
- Maximise sales in relation to targets set by the Trussell Trust shop managers and the Retail Director
- Assist the Trussell Trust Shop Managers to supervise volunteers (including under 18s and adults with care and support needs), purchases and Gift-Aid procedures, ensuring the shops are run to a high standard in accordance with the Trussell Trust Charity Retail operations manual.
- During times of cover to be responsible for all aspects of the shop including the health, safety, and security of staff and customers.
- Help to coordinate the sorting, stocking, cleaning and volunteers in the Shop Managers absence.
- Ensure the PAT testing of all electrical goods to enable products to be sold within the retail sites.
- Properly adhere to the Trussell Trust Shop protocols procedures & confidentiality
- Key holder responsible for opening and closing of the shop following the shop security guidelines.
- Liaise with customers and supporters to promote the work of The Trussell Trust.
- Bring to the attention of the Trussell Trust Shop Managers any concerns about the shops, particularly security and volunteer issues.
- Participate in regular 1:1s and annual reviews, contributing to the identification of objectives and targets, and monitoring of progress towards them.
- Actively contribute to a culture of innovation, resourcefulness and best practice to make the best use of time and skills in the team.
- Promote collaborative and flexible working across your department and the wider Trust.
- Any other reasonable duties as specified by your line manager to support the work of the Trust.
**Applications will be scored as received and interviews will be held across the period of time the role is open. We reserve the right to close this role at any time if a successful applicant is hired.
Role Profile - Retail Assistant - Salisbury Shops May 24.pdf
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