Clinic Coordinator

3 weeks ago

Brent Cross, United Kingdom Your World Healthcare Full time

Your World Healthcare is a leading specialist healthcare recruitment agency, placing a range of healthcare professionals including Non-Clinical and Clinical positions.

**Clinic Coordinator**

**Location**: Brent Cross, North West London

**Job Type**: Temporary

**Duration of booking**: No end date given at this point

**Proposed start date**: ASAP

**Working Days and Hours**:Monday - Friday, 37.5 hours per week

**Job summary**

To ensure that the highest standards of customer service is carried out ensuring the smooth flow of patients through the hospital whilst carrying out administrative, reception and navigation duties. To act as the first point of contact for patients, visitorsand staff, providing an efficient and effective reception service, projecting a professional, helpful manner. Providing a high level of administrative support within a busy Treatment centre environment, whilst projecting a professional, helpful manner ensuringcomplete confidentiality at all times.

**Key Responsibilities**:
- To receive all patients attending the clinic, in a welcoming manner - acting as an ambassador for the hospital.
- Update any patient information as necessary including GP details, addresses, mobile numbers, checking the NHS National Summary Care Record (SCR) for demographic and residency details.
- Electronically arrive patients on the computerised tracking system and navigate to relevant area of the Treatment Centre.
- Update Trust’s patient databases.
- To process requests for Interpreters and/or Hospital transport services
- To participate as a member of the team liaising with the public and hospital staff in all areas on a daily basis, ensuring a positive patient experience.
- Participate in any initiatives within the Department to improve working practices.
- Navigate the patients to the clinical area using the electronic tracking system, working very closely with the nursing and clinical staff to ensure the smooth flow of patients for Outpatient clinics.
- Manage clinic and book appointments using the computerised Patient Administration System (PAS), E-track
- Distribute forms relating to external surveys to patients.
- To answer questions from patients and colleagues from within the department and other departments in a pleasant and helpful manner, demonstrating good customer care skills.
- Pass all medical case notes of patients that 'Did not attend’, cancellations and late arrivals to clinician/nurse for assessment and action as appropriate.
- Keep patients informed of any delays by updating the electronic tracking system.
- Support and uphold good team work.
- To undertake any other clerical duties as from time to time be deemed necessary to ensure the smooth running of the departments.
- We are an equal opportunities employer_

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