Assistant Pathway Coordinator

1 month ago

Cross Site Between Maidstone and Tunbridge Wells, United Kingdom Maidstone and Tunbridge Wells NHS Trust Full time

Job summary

Applications are invited for a post in the Orthopaedic Department at the Maidstone & Tunbridge Wells Trust. The Orthopaedic Department is expanding with the planned opening of the new Kent and Medway Orthopaedic Centre at Maidstone Hospital, that will provide elective orthopaedic services to the population of Kent and Medway.

An exciting opportunity has arisen for two full time Assistant Patient Pathway Coordinator within the Trauma and Orthopaedic department

This is a busy, varied and challenging role where you will be specialising in our Adult Orthopaedic Service. The post holder will be responsible for coordinating and booking outpatient clinics.

Main duties of the job

The post holder will also be responsible for booking Orthopaedic plaster room clinics at both Maidstone and Tunbridge Wells; which will require the need for some cross site working throughout the month

Essential skills for this role include an excellent telephone manner, working using own initiative, excellent communication with patients and clinical staff, outstanding organisation and time management and competent in using Microsoft Office packages with good keyboard skills.

The role can be based at either Maidstone or Tunbridge Wells as we have Orthopaedic admin teams at both sites, however cross site working will be required throughout the month due to the nature of some of the admin tasks

You will have excellent communication, organisation and problem solving skills with the ability to work with a positive and solution focused attitude, to ensure clinics are booked effectively and patients are managed appropriately along their pathway.

Clinic appointments and knowledge of patient waiting lists would be an advantage but not essential as full training will be provided.

Applicants will ideally have previous NHS or healthcare experience (though this is not necessary) and administration experience. Knowledge of systems such as Allscripts and Medirota would be beneficial though training will be given.

About us

Maidstone and Tunbridge Wells NHS Trust is a large acute hospital Trust in the county of Kent.

The Trust provides a full range of general hospital services and some areas of specialist complex care to around 760,000 people living in the south part of West Kent and the north part of East Sussex.

The Trust's core catchment areas are Maidstone and Tunbridge Wells and their surrounding boroughs. We work from two main clinical sites: Maidstone Hospital and Tunbridge Wells Hospital at Pembury. Tunbridge Wells Hospital opened in 2011 and provides single rooms with en-suites for all in-patients - the first of its kind in the country.

We employ more than 7,000 full and part-time staff in a huge range of clinical and non-clinical roles across both of our hospital sites.

Would you like to work flexibly? In the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us, for our patients and for you. Speak to us about how we might be able to accommodate a flexible working arrangement.


Job description
Job responsibilities

Once your pre-employment checks have been completed you will be contacted by Recruitment to arrange your start date which will be in line with one of our Corporate Inductions.

Please note that appointment to this post will be subject to a satisfactory Disclosure & Barring Service Check at Enhanced Level. (Enhanced level now includes regulated checks against vulnerable adults and children)

At MTW, we seek to develop a culture where everyone can reach their full potential with opportunities to grow and develop their career. We recognise and value the unique contributions that each of our staff bring, delivering the best quality care and service to our patients. We are committed to being a diverse employer and strive to reflect everyone in our local communities. We welcome applications from people of diverse backgrounds, perspectives and experiences and celebrate the diversity of thought, viewpoints and ideas that will make our Trust the best place to work.

This post forms part of the new Kent and Medway Orthopaedic Centre team at Maidstone Hospital. Over200 new posts will support the new Centre, which is part of a national scheme to deliver more than 50 new surgical hubs across England. The new Centre will open in spring 2024 and treat patients from across the region, increasing the Trusts capacity for planned surgical procedures.

The Centre will contain the latest novel open plan laminar flow theatres; open-plan surgical areas where up to three patients are treated in a dedicated space with a specialised air canopy over each station to prevent the spread of infection. The new facility will also include a 14-bed inpatient ward and a 10-bed day case ward, with recovery, x-ray and therapy space, all within a dedicated elective building.

The Centre will expand orthopaedic surgical capacity across Kent and Medway, playing an important part in elective recovery and the reduction of patient waiting times across the region.



Person Specification
Qualifications
Essential
Good general education with English and Maths to GCSE standard or equivalent NVQ customer care 2 or equivalent experienceExperience/Knowledge
Essential
Significant proven administrative experience Experience of working in an customer focused environment Experience of managing a high volume of calls during peak periods, prioritising work and situations Excellent communication skills, with the ability to: relate to a diverse group of professional staff and Public Excellent organisational skills, with a demonstrable ability to manage and prioritise workload and work methodically, efficiently and accurately to meet tight deadlines.Desirable
Experience in keeping systems up to date including using spreadsheets and databases Experience in a hospital or other health care setting Experience of working with hospital administration systems e.g. AllscriptsSkills
Essential
Proficient IT skills experience of using Microsoft Word, Excel and Outlook Ability to work on own initiative and with minimal supervision Ability to work within a team and develop good working relationships with colleagues at all levels

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.



Employer details
Employer name

Maidstone and Tunbridge Wells NHS Trust

Address

Tunbridge Wells Hospitals

Tonbridge Road

Kent

TN2 4QJ



Employer's website

(Opens in a new tab)



For questions about the job, contact:

Team Leader

Sophie Ellen Booth



Date posted

26 April 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£22,816 to £24,336 a year per annum pro rata

Contract

Permanent

Working pattern

Full-time

Reference number

KMOC

Job locations

Tunbridge Wells Hospitals

Tonbridge Road

Kent

TN2 4QJ



Supporting documents

Privacy notice

Maidstone and Tunbridge Wells NHS Trust's privacy notice (opens in a new tab)

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