Technical Officer

4 weeks ago


Rotherham, United Kingdom Rotherham Metropolitan Borough Council Full time

Job description

Directorate - Finance & Customer Services

Permanent, Full Time, 37 Hours per week

The post holder will be responsible for providing daily guidance and assistance to team members. You will deal with complex enquiries, which will include Housing Benefit and Council Tax Support revisions/appeals and you will be required to represent the authority at Valuation/Tribunal hearings.

You must have experience of working in a Revenues/Benefits office or similar organisation and experience of dealing with customers. Effective communication skills and the ability to work independently are essential to this role. You will monitor staff for the quality and accuracy of their work and undertake corrective action as required.

The ability to supervise and support staff, giving advice, training and mentoring is a vital part of this role. You will have the ability to motivate staff and work as part of a team.

If you would like more information about this position or an informal chat, please contact Sue Duty on 01709 823339 or Andrew Fell on 01709 803249.
- Rotherham Metropolitan Borough Council is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination. The aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best. As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this position will be offered an interview. For further information, please visit our _website_._



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