Technical Support Assistant
2 weeks ago
**Technical Support**
The Electric Gate Shop Ltd, part of the FORTUS group. Specialists in the supply of gate automation and ancillary equipment. Our business is known for putting the customer first, supplying reliable fully tested products that are correctly specified first time. Our motivated professional team tailor our processes to provide a seamless installer experience. There is overriding aim to be the best in our field for knowledge and expertise.
If you are in a similar industry (i.e., Automotive, security systems engineer etc) and need a change of pace or scenery this job could be ideal for you. Monday-Friday 8:30am - 5:00pm, no weekends and salaried full-time position. See below for more in depth job description.
**The Role & Duties**
- **Assisting the technical department in line with the business’ aims.**
- **Testing and repairing RMA’s.**
- **Become an industry expert in gate automation, access control, CCTV and other security solutions.**
- **Assist the technical team in writing technical documentation and drawing wiring schematics.**
- **Support the sales team by designing bespoke solutions to customer requirements.**
- **Maintaining and improving training rigs to better train installers.**
- **Assist in** **finding new products and solutions that complement the business’ product portfolio.**
- **Liaise with market leading manufacturers to improve products.**
- **Co-ordinate RMA shipments with international manufacturers.**
- **Assist in delivering training workshops to industry installers.**
**Knowledge, skills and experience required**:
- **Previous experience in an electrical, security, IT support role or relevant industry.**
- **Excellent telephone manner.**
- **Good communication skills.**
- **Ability to work as part of a team and independently using your own initiative.**
- **Strong grasp of Microsoft Office.**
- **The desire to learn and be the best.**
**Desired**:
- **Previous experience working within the gate automation sector.**
- **Presentation skills.**
- **Basic knowledge of networking, IT and electrical principles.**
**Job Types**: Full-time, Permanent
**Salary**: £24,000.00-£28,000.00 per year
**Benefits**:
- Company events
- Company pension
Schedule:
- Monday to Friday
- No weekends
Ability to commute/relocate:
- Rotherham: reliably commute or plan to relocate before starting work (required)
Work Location: In person
Expected start date: 01/09/2023
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