Network Support Engineer

1 week ago


Swindon, United Kingdom The People Network Full time

Network Support Engineer
Network Support Engineer required on a permanent basis for a well-established SME based in Wiltshire. As a Network Support Engineer, you will be responsible for providing a full range of services across Cisco Networking and Infrastructure. This is a great opportunityfor somebody to expand their existing skill set / knowledge. As a Network Support Engineer, you can expect to receive the following remuneration:

- Basic salary of up to £32,000
- Car Allowance of £3,600
- On call allowance of £2,500
- Annual Bonus of up to 7.5%
- 25 Days Holiday + Bank Holidays
- Pension Scheme (5% Matched)
- Gym Membership
- Flexible Working (WFH 4 days per week)
- Private Medical Cover
As a Network Support Engineer, your day-to-day responsibilities will include but will not be limited to:

- Take ownership of Incidents and Service Requests through to resolution, ensuring that tickets which cannot be resolved at the Support Desk are escalated as required
- Troubleshoot desktop, network, and system problems, diagnose, and solve hardware/software Incidents/problems in line with the agreed SLA’s
- To follow up on ticket status on behalf of the user and communicate progress promptly
- Establishing a good working relationship with third party suppliers
- Install, configure, maintain, and support network infrastructure
- Configuring and troubleshooting network connections in a Wireless, LAN, WAN environments
- Network monitoring and maintenance to agreed service levels for customers infrastructure using the company’s monitoring tools
- Contribute to the knowledgebase and assist in keeping documentation up to date following all agreed processes and procedures
- Perform Security Advisory review tasks for customers providing detailed analysis of possible version upgrades and for existing customer equipment.
- Contribute and assist with database of customer passwords and credentials using updated policies.
- Strives to exceed customer expectations
- Analytical and Logical approach with ability to multi-task
- Experience of a Service Desk Environment
- Knowledge of supporting Network and Security devices or equivalent experience
- Good interpersonal skills with a desire to give excellent, proactive, customer service
- Good spoken and written English, Well organised and attention to detail
- Willingness to travel to other sites across the UK, and use own initiative
- Active team player, with flexible working attitude and provide out of hours support on an on-call rota
- CCNA certification would be ideal.


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