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Reception /shop Assistant

2 months ago

Horsham, United Kingdom A24 Group Full time

Leonardslee Lakes and Gardens is currently looking for someone to assist in Reception/Shop for 3 days per week.

This role will require weekends however it will rotate so there is opportunity for some weekends off.

Duties:

- The reception team acts as an ambassador for the Gardens, behaving in a way which delivers the highest level of customer service and satisfaction.
- Visitor Welcome - Greet and welcome visitors, promoting and selling day and event tickets, visitor leaflets, courses and membership. Provide information and appropriate literature about the Gardens and the various activities, including maps and give directions to customers. Manage any queues, car parking issues, complaints and the Gardens’ entry rules and regulations in a sensitive and effective way. Seek and record customer feedback.
- Ticket sales, memberships, retail stock replenishment,
- Other Ad hoc duties

**Skills**:

- Excellent Customer Service Skills
- Telephone etiquette
- Flexibility

This list is not exaustive and there may be other duties required.

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