Senior Payroll Administrator

1 month ago

Peterborough, United Kingdom LHH Recruitment Solutions Full time

**Senior Payroll Administrator**

**About the role**

**Key responsibilities include**:

- Completes and owns payroll processing cycle for allocated customers.
- Ensures data is received in the right format an in time to complete payrolls to agreed deadlines.
- Ensures all payroll processes and procedures are accurately documented, updated regularly.
- Reviews regular payrolls currently in production to ensure Best Practice processes are adhered to.
- Maintains a working knowledge of current statutory and legislative compliance, keeping abreast of all changes through publications, websites and seminars.
- Receives and records customer enquiries and provides enhanced information in response to customer requests.
- Handles complex payroll queries escalated from the client.
- Considers and proposes any new ideas which could add value to the customer and improve business performance.
- Prioritises and actions daily tasks to be accomplished to meet SLAs.
- Provides and maintains regular data/statistics/reports.
- Develops and maintains a good working knowledge of products and services.
- Looks to mentor, coach and develop less experienced team members.
- Always ensures company confidentiality and manages data under security policies.

**Key skills and experience required**
- In depth payroll and benefits knowledge with relevant previous experience.
- Ideally CIPP qualified or working toward this qualification.
- Previous experience in a payroll outsourcing environment and/or experience with ResourceLink is desirable.
- Excellent numeracy skills.
- Strong customer interaction skills (by telephone, face-to-face and written).
- Excellent prioritisation skills, with high level of attention to detail.
- Strong analytical skill, able to break down a problem into its component parts and identify suitable solutions.
- Remains calm and objective under pressure.

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