Medical Receptionist

6 months ago

Sheffield, United Kingdom Kiveton Park Medical Practice Full time

**Overview of Role**:
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

**Main Areas**:
Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice. Ensuring visitors provide ID, sign in the visitors book and display a visitors badge from the practice
- Care navigate patients to the correct clinician when arranging appointments
- Deal with all general enquiries, explain procedures and make new and follow-up appointments
- Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed
- Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery
- Enter requests for home visits on to EMIS Web ensuring careful recording of all relevant details and where necessary refer to a nurse or duty doctor
- Action repeats prescription requests.
- Advise patients of relevant charges for private (Non General Medical Services) services, accept payment and issue receipts.
- Enter patient information on to the computer as required, updating change of address and telephone numbers with a knowledge of the practice area
- Retrieve and re file records as required, ensuring strict alphabetical order is adhered to.
- Ensure correspondence, reports, results etc. are scanned and stamp dated promptly and in the correct records, ensuring that all recent correspondence is available when patients are seen.
- Ensure that all new patients are registered onto the computer system promptly and accurately including attached form
- Undertake any other additional duties appropriate to the post as requested by the Partners or the practice manager. Individual partners/salaried gp’s have their own personal assistants, which could be you.
- Inform the waiting patients if the doctors are over running
- Attend the In house training events, along with the Rotherham wide meeting once a year
- Accept insurance/claim forms from patients informing them of the amount of time for processing and the charge and process
- Cover for other colleagues on annual/sick leave
- Keep update with CQC, Safeguarding and confidentiality
- Do annual IT training
- GP2GP and GP Links
- Remove deceased patients from the practice list and send notes and computer records to the health authority.

**Confidentiality**:
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
- In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

**Health & Safety**:
The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include:

- Using personal security systems within the workplace according to practice guidelines
- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
- Making effective use of training to update knowledge and skills
- Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
- Actively reporting of health and safety hazards and infection hazards immediately when recognised
- Keeping own work areas an general/patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role
- Undertaking periodic infection control training (minimum)
- Reporting potential risks identified

**Equality and diversity**:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

- Acting in a way that recognises the importance of people’s rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.
-

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