Full Time Support Worker

7 months ago

Sheffield, United Kingdom Together for Mental Wellbeing Full time

**Job title: Support Worker**

**Service: Accommodation Service**

**Location: Norfolk Road**

**Reports to: Jo Kent (Service Manager)**

**JOB PURPOSE**

To assist service users to live their best lives by assisting them to exercise choice in order to: improve their mental health and wellbeing; stay safe; reduce loneliness; increase social participation; work towards goals; develop their independence

Support individual services users in accordance with the regulations laid down by the Care Quality Commission or the Care Act

**JOB-SPECIFIC TASKS AND RESPONSIBILITIES**

Establish and maintain relationships of trust with service users, to build engagement

Help service users to set, prioritise and achieve goals, managing their tenancies and

move-ons

Work flexibly with service users in their homes and in the community

Carry out assessments and determine urgency of service user needs

Work with professionals from other agencies, and make onward referrals, linking service users into community opportunities

Carry out risk assessments, in order to keep service users safe and improve the quality of our support

Attend placement reviews

Work with service users on a 1:1 basis and in groups

Assist service users to deal with financial issues and navigate the benefits and education systems

Assist service users to manage friendships and family relationships

Assist service users to manage their medication, in accordance with Together procedures

Accompany service users to appointments

Encourage positive choices around food, leisure etc.

Assist service users to undertake domestic tasks such as cooking and cleaning, ensuring adherence to infection control (training provided)

Assist service users with personal care as and when required

Adhere to the Together policy on lone working

Make timely records which are concise, accurate, written for the service user to understand, using Together computer-based systems

Write clear word processed and handwritten reports (training provided) and records in English

Participate in mandatory and job-related courses and learning activities

Maintain professional boundaries in all aspects of work with service users

**GENERIC TASKS**

Undertake and assist with all tasks and responsibilities connected to Fire Safety and H & S in the service

To uphold and practice Together’s organisational values in delivering this role

Represent the service positively with service users and other agencies

To adhere to Together’s Equalities policy

To maintain confidentiality with regard to service users

To be aware of and work follow Together’s Safeguarding policy

**JOB SPECIFICATION**

Demonstrate a non-judgemental attitude

Able to be empathetic towards service users and create a trusting environment

Ability to work alongside individuals experiencing mental distress

Able to work in partnership with services users

Able to establish and maintain professional boundaries in working with service users

Able to establish and maintain a safe environment

Willing and able to undertake domestic tasks with, and for, service users as necessary

Demonstrate problem-solving skills relating to welfare benefits, education and relationships

Open to - and willing to participate in - formal and informal job-related learning

Willing and able to collaborate with colleagues and other organisations

Able to produce clear records and reports in English

Committed to work in ways which reflect Together’s values

Safeguards the wellbeing of clients and colleagues at all times

Aware of, and adheres to, Together’s policies regarding Confidentiality and GDPR

Aware of, and adheres to, Together’s policies regarding Equalities

**Know-how**

Experience in supporting vulnerable individuals gained from paid work and/or voluntary and/or life experience

Lived experience of mental distress (desirable)

Minimum of GCSE or Level II qualification in English, or equivalent

NVQ Level II in Health and Social Care, or equivalent (desirable)

PRACTICALITIES
- Able to travel, access to car_
- Able to work a varying pattern of shifts on a 24 hour 7-day week rota, with notice_
- DBS clearance_
- Willing to undertake regular Covid testing_
- Minimum age 18 plus_

**INFORMATION**

Our Value Statement “We work together to facilitate choice through involvement, by doing what we say, never giving up on people, and looking to constantly improve how we work.”

**Collaboration: achieving together**
- We work with communities, advocating and increasing awareness of the interests that matter most to service users.
- We utilise the knowledge, skills and experience of everybody to achieve the best outcomes.
- We create meaningful internal and external connections to ensure everyone can access the support they require. **We actively raise awareness of mental wellbeing and the benefits of service user leadership, supporting people to participate in local society.**

**Choice: through involvement**
- We champion knowledge

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