Floating Support Case Worker

4 weeks ago

Bedford, United Kingdom SMART CJS Full time

**Job Title**: Floating Support Caseworker

**Reporting to**: Service Manager

**Location**: Office base: 26 Harpur Street, Bedford. Flexible location working in the Community, within Service User homes & other locations as appropriate.

**Salary**:£24,179 per annum

**Working Hours**:37 hours per week, including at least 2 late evenings

**Key internal**

**relations**:Service Manager, Colleagues, Volunteers and Service Users

**Key external **Rough Sleeper Coordinator, Local Authority Housing Team, Citizens Advice, Specialist Support services & others

**Benefits of working for SMART**
- 27 days Annual Leave + Bank Holidays (pro rata)
- Generous Pension scheme (after successfully completing a probation period)
- Excellent Development and Growth Opportunities
- Access to a Charity Worker Discount scheme
- Access the company health and wellbeing service including support with mental health, legal advice and more
- Access to online GP service (same day appointments)
- Regular reflective practice sessions
- Free parking available at emergency accommodation location.

**Background**

Founded in 1997, we are a charity that provides safe spaces for people experiencing homelessness. As the landscape of social and health care has changed, our services have adapted and grown, but we’ve always kept the people we help at the centre of all that we do.

We believe that everyone needs a little help sometimes and, with trust, respect and honesty, people can make incredible changes. Our vision is to transform communities so that everyone has the opportunity to achieve their fullest potential, participate in and contribute to all aspects of life. Our mission is to provide safe spaces to work with vulnerable people within our communities, empowering them to make positive changes and take control of their lives.

We require all staff and volunteers to be committed to safeguarding and to respond proactively to safeguarding concerns. Successful applicants are required to undertake an Enhanced Disclosure and Barring Service (DBS).

**Main Purpose of the Job**

As a Floating Support Caseworker for SMART, you will have the opportunity to make a significant difference to those who are entering into accommodation, helping someone to set up a home and sustain their accommodation. You will provide trauma-informed, person centred support to individuals, developing support plans based on their individual needs & circumstances. You will work closely with other partner agencies, liaising and referring as needed. Your knowledge of financial support available and creative thinking will enable people you work with to start to build a home. You will work with people to build a positive environment for themselves, working towards life goals that support them to sustain their home and circumstances long term.

**Role responsibilities**:

- Support individuals accessing emergency accommodation to move on as quickly as possible to suitable longer-term accommodation to suit their needs and wishes
- Support to identify and move into longer-term accommodation, in partnership with other professionals to ensure a smooth transition
- Provide on-going support for people who have moved into independent accommodation (I.e private rented) to continue working towards goals
- Tenancy sustainment skills to prevent further homelessness i.e. coordinating and setting up rent payments, utilities, budgeting, reporting repairs, and organising Universal Credit payments
- Enable access to specialist support such as education, leisure, culturally specific services, employment opportunities, etc
- Support individuals to maximise and maintain income - including welfare & benefits, identifying opportunities & access to ETE courses and services
- Providing crisis intervention support if an individual is at risk of losing accommodation, e.g. debt/arrears notices, potential eviction, loss of amenities, etc.
- Carry out detailed assessments identifying priorities and ongoing need
- Develop person-centred care plans, helping people to identify their goals and move toward achieving them
- Carry out assessments identifying risks, creating an initial risk management plan to mitigate risks as much as possible.
- Ensure safeguarding concerns are raised at the earliest opportunity to adults and children’s safeguarding teams where appropriate.
- Ensure timely and accurate case notes, support plans and documents are recorded for all individuals.
- Support and encourage individuals to access specialist support, where desired, e.g. Mental Health support, drug and alcohol support, harm reduction advice and needle exchange (where required).
- Support service users to gain documentation (e.g. passports etc) where required

**Other**:

- To keep abreast of new developments, research and updates to policy in the field of housing, homelessness and complex needs
- Support the wider SMART RSI Team where required to ensure full service operation
- Attending all relevant meetings and train

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