Platform Station Host

3 months ago

Leamington Spa, United Kingdom DB Arriva Full time

**Platform Station Host**

**Leamington Spa**

**£27,873**

Do you have a passion for Customer Service? Do you enjoy helping people?

If so...

Chiltern Railways are looking for a Platform Station Host to join us, working from Leamington Spa Station. The purpose of the role will be to ensure punctual train dispatch of passenger trains from Leamington Spa Station. You will be responsible for ensuring the station is well presented. Based primarily on station platforms and in booking hall, but with responsibility for the whole station including the carpark. You will provide general assistance to customers as required including disabled assistance, information and customer information via the Public address.

To take responsibility for the overall appearance and cleanliness of the Station and ensure that it is maintained to the highest standard

To ensure that trains are dispatched in accordance with the rule book

Deliver consistently high standards of proactive and reactive customer care around the station and remain highly visible at all times

Take responsibility for local station announcements during times of disruption

Take responsibility for assistance of customers though ticket gates

Take responsibility for being the point of contact for issues relating to the car park in the absence of security attendant

Read all notices, instructions, and circulars and adhere to all instructions

Change station posters as required and report to Retail Station Hosts gaps in leaflet rack content and replenish as advised

Order station cleaning materials through the Customer Service Manager

Assist in the instruction of new staff as appropriate

Assist Retail Station Hosts with cash collection as requested

Ensure the winter weather plan is carried out

To attend staff briefings

To adhere to Chiltern Railways uniform wearers guide
- Previous customer service experience

Previous cash handling experience

Computer literate with necessary keyboard skills

A good standard of literacy and numeracy skills

Honest & trustworthy

To remain calm, confident and professional at all times even whilst under pressure

Ability to make professional decisions on behalf of the business

Attitude and aptitude to understand and operate on-site equipment

Ability to work as a team as well as perform tasks alone

Excellent communication both verbal and written skills

Ability to deal with conflict situations

Smart and presentable appearance

At Chiltern, we work in an environment where diversity is essential, inclusion is our culture, and each person knows they belong and matter.

We offer a competitive salary and benefits package, a culture of respect, challenge and innovation - with excellent opportunities for growth and development.

**Our benefits include**:
***
- All active staff and their eligible partners/dependents are entitled to free standard class leisure travel on Chiltern Railways, Cross Country, Arriva Rail London, Grand Central and NEXUS
- Active staff are also entitled to residential and duty standard class travel on all of the above services
- Defined Benefit Pension Plan
- Arriva Village - access to online benefits and discounts
- Cycle to Work Scheme
- Employee Assistance Plan
- Physio Line - We offer complementary 24-hour physio for everyone
- Health Shield - Health Shield provides an affordable healthcare cash plan offering a wide variety of benefits including dental, optical, and physiotherapy
- Eye Care - You’re entitled to free eye tests and if you need glasses for computer use we will pay up to £80.00 towards your lenses and frames
- We offer 25 days annual leave as well as statutory holidays
- Flexible working
- Support - Peer Support, Samaritans, and Railway Chaplains

At Arriva we acknowledge the importance of our people's diverse experiences, talents, and cultures. Embracing diversity and creating inclusion is a key component of our talent strategy. The creation of a diverse, inclusive workforce is central to our ability to unlock potential and enhance our success..

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