Platform Station Host

6 months ago


Leamington Spa, United Kingdom DB Arriva Full time

**Platform Station Host**

**Leamington Spa**

**£27,873**

Do you have a passion for Customer Service? Do you enjoy helping people?

If so...

Chiltern Railways are looking for a Platform Station Host to join us, working from Leamington Spa Station. The purpose of the role will be to ensure punctual train dispatch of passenger trains from Leamington Spa Station. You will be responsible for ensuring the station is well presented. Based primarily on station platforms and in booking hall, but with responsibility for the whole station including the carpark. You will provide general assistance to customers as required including disabled assistance, information and customer information via the Public address.

To take responsibility for the overall appearance and cleanliness of the Station and ensure that it is maintained to the highest standard

To ensure that trains are dispatched in accordance with the rule book

Deliver consistently high standards of proactive and reactive customer care around the station and remain highly visible at all times

Take responsibility for local station announcements during times of disruption

Take responsibility for assistance of customers though ticket gates

Take responsibility for being the point of contact for issues relating to the car park in the absence of security attendant

Read all notices, instructions, and circulars and adhere to all instructions

Change station posters as required and report to Retail Station Hosts gaps in leaflet rack content and replenish as advised

Order station cleaning materials through the Customer Service Manager

Assist in the instruction of new staff as appropriate

Assist Retail Station Hosts with cash collection as requested

Ensure the winter weather plan is carried out

To attend staff briefings

To adhere to Chiltern Railways uniform wearers guide
- Previous customer service experience

Previous cash handling experience

Computer literate with necessary keyboard skills

A good standard of literacy and numeracy skills

Honest & trustworthy

To remain calm, confident and professional at all times even whilst under pressure

Ability to make professional decisions on behalf of the business

Attitude and aptitude to understand and operate on-site equipment

Ability to work as a team as well as perform tasks alone

Excellent communication both verbal and written skills

Ability to deal with conflict situations

Smart and presentable appearance

At Chiltern, we work in an environment where diversity is essential, inclusion is our culture, and each person knows they belong and matter.

We offer a competitive salary and benefits package, a culture of respect, challenge and innovation - with excellent opportunities for growth and development.

**Our benefits include**:
***
- All active staff and their eligible partners/dependents are entitled to free standard class leisure travel on Chiltern Railways, Cross Country, Arriva Rail London, Grand Central and NEXUS
- Active staff are also entitled to residential and duty standard class travel on all of the above services
- Defined Benefit Pension Plan
- Arriva Village - access to online benefits and discounts
- Cycle to Work Scheme
- Employee Assistance Plan
- Physio Line - We offer complementary 24-hour physio for everyone
- Health Shield - Health Shield provides an affordable healthcare cash plan offering a wide variety of benefits including dental, optical, and physiotherapy
- Eye Care - You’re entitled to free eye tests and if you need glasses for computer use we will pay up to £80.00 towards your lenses and frames
- We offer 25 days annual leave as well as statutory holidays
- Flexible working
- Support - Peer Support, Samaritans, and Railway Chaplains

At Arriva we acknowledge the importance of our people's diverse experiences, talents, and cultures. Embracing diversity and creating inclusion is a key component of our talent strategy. The creation of a diverse, inclusive workforce is central to our ability to unlock potential and enhance our success..


  • Station Host

    6 months ago


    Leamington Spa, United Kingdom DB Arriva Full time

    **Station Host X2** **Leamington Spa Station** **£29,286** We're on the lookout for a Sales Station Host for Leamington Spa Station. You'll be responsible for providing a high level of customer service and ensuring high standards of cleanliness and presentation at your station. For the most part, you'll be in the booking office but will have...


  • Leamington Spa, Warwickshire, United Kingdom Pixel Toys Full time

    Pixel Toys, a leading mobile gaming studio based in Leamington Spa, is seeking a highly skilled Product Owner to join their team.About the Role:This exciting opportunity will involve defining requirements for a high-profile, cross-platform game, helping to shape and define what success looks like. You will also have experience working in an Agile...


  • Leamington Spa, Warwickshire, United Kingdom Bistrot Pierre Full time

    About UsBistrot Pierre is a leading restaurant chain with a passion for delivering exceptional dining experiences. Our team members are the heart of our business, working together to provide outstanding service and maintain our high standards.As a Waiting Team Member, you will be part of a dynamic team that is committed to excellence and continuous...


  • Leamington Spa, Warwickshire, United Kingdom WMJobs Full time

    Role OverviewGIS Officer to deliver a range of commercial projects, providing archaeological expertise and supporting junior staff.About UsWarwickshire County Council's Archaeology Warwickshire team provides commercial archaeology and heritage services with a focus on work-life balance. We invest in training and offer opportunities for specialization.About...

  • Hybrid Game Publisher

    2 weeks ago


    Leamington Spa, Warwickshire, United Kingdom Kwalee Full time

    Job Title: Hybrid Game PublisherKwalee is seeking a highly skilled Hybrid Game Publisher to join our team in Leamington Spa. As a key member of our studio, you will be responsible for developing and publishing casual and hybrid casual games, as well as PC & Console titles. This is a permanent role that offers a dynamic and creative work environment, where...


  • Leamington Spa, Warwickshire, United Kingdom WMJobs Full time

    Job DescriptionWe are seeking a motivated and enthusiastic archaeologist to join our team as a GIS Officer. This is a full-time, permanent position with outstanding benefits in a long-established CI Registered Organisation with job security in a thriving local authority unit.About UsWarwickshire County Council's Archaeology Warwickshire team has been...

  • Product Owner

    2 days ago


    Leamington Spa, United Kingdom Pixel Toys Full time

    Based in the heart of Leamington Spa, Pixel Toys have spent almost a decade pushing the capabilities of mobile and VR gaming. We have developed multiple award-winning titles; including: Gunfinger, Warhammer 40,000: Freeblade, Drop Dead and Warhammer Age of Sigmar: Realm War. We are a forward thinking and innovative studio; always looking for new...

  • Marketing Executive

    1 month ago


    Leamington Spa, United Kingdom MBR Dental Full time

    Marketing Executive @ Lily Head Dental Practice Sales & Lily Head Finance. Why Lily Head Dental Practice Sales? We are a top tier specialist dental practice broker who helps UK dentists exceed their business ambitions through the valuation, sale, purchase, financing and re-financing of dental practices.We get results with a direct, honest and practical...


  • Leamington Spa, United Kingdom Sodexo Full time

    Job Introduction You are the face of the service operation as a Sodexo General **Catering Assistant in Trinity Catholic School, Guys Cliffe Avenue, Leamington Spa, CV32 6NB.** Along with making sure all work areas are kept spotless at all times, this duty involves preparing and serving our varied cuisines. With your upbeat demeanour and adept customer...


  • Royal Leamington Spa, United Kingdom Brellis Recruitment Full time

    An exceptional opportunity to join a company who foster an environment where creativity and collaboration come together in the role of EA to VP.By joining the talented team in Leamington Spa, you'll be part of a space where ideas flow freely, innovation flourishes, and team spirit stays strong.They've found that when they're all together, great things...


  • Royal Leamington Spa, United Kingdom Brellis Recruitment Full time

    An exceptional opportunity to join a company who foster an environment where creativity and collaboration come together in the role of EA to VP.By joining the talented team in Leamington Spa, you'll be part of a space where ideas flow freely, innovation flourishes, and team spirit stays strong.They've found that when they're all together, great things...

  • HR & People Partner

    7 months ago


    Leamington Spa, United Kingdom Hardlight Full time

    **HR & People Partner**: SEGA HARDlight is looking for a HR & People Partner to join our People Operations Team. You will be the go-to person of the HR function reporting directly to the Head of People Operations. The role is a varied HR role with a high level of freedom and trust. You will work closely with team members in the studio to foster a friendly...

  • Marketing Executive

    1 month ago


    Royal Leamington Spa, United Kingdom MBR Dental Full time

    Marketing Executive @ Lily Head Dental Practice Sales & Lily Head Finance. Why Lily Head Dental Practice Sales? We are a top tier specialist dental practice broker who helps UK dentists exceed their business ambitions through the valuation, sale, purchase, financing and re-financing of dental practices.We get results with a direct, honest and practical...

  • Jo Malone London

    4 months ago


    Royal Leamington Spa, United Kingdom Jo Malone London Part time

    Jo Malone London - Stylist - JM - 9 HoursJo Malone London is a British fragrance house known for elegantly simple scents with unexpected ingredients and a unique twist. As well as coveted colognes, Jo Malone London creates luxurious scents for bath, body and home. Distinctive yet understated. Perfect alone or artfully layered with Fragrance Combining™....


  • Droitwich Spa, United Kingdom Sienna X Full time

    Are you a digital marketing expert with a passion for results, growth and you love beauty?Do you thrive in fast-paced environments where you can be instrumental and rewarded for achieving growth?If you're driven by results and love the idea of managing (and help with creation ideas) high-impact campaigns with a compelling customer journey to drive both leads...


  • Droitwich Spa, United Kingdom Sienna X Full time

    Job Description Are you a digital marketing expert with a passion for results, growth and you love beauty ? Do you thrive in fast-paced environments where you can be instrumental and rewarded for achieving growth? If you're driven by results and love the idea of managing (and help with creation ideas) high-impact campaigns with a compelling...


  • Droitwich Spa, United Kingdom Sienna X Full time

    Are you a digital marketing expert with a passion for results, growth and you love beauty?Do you thrive in fast-paced environments where you can be instrumental and rewarded for achieving growth?If you're driven by results and love the idea of managing (and help with creation ideas) high-impact campaigns with a compelling customer journey to drive both leads...


  • Droitwich Spa, UK, UK, United Kingdom Sienna X Full time

    Are you a digital marketing expert with a passion for results, growth and you love beauty?Do you thrive in fast-paced environments where you can be instrumental and rewarded for achieving growth?If you're driven by results and love the idea of managing (and help with creation ideas) high-impact campaigns with a compelling customer journey to drive both...