Complaints Casework Assistant
2 weeks ago
**Fox Morris Group** are working to recruit an **Complaints Casework Assistant**
**Rate - £15.10 to £18.66 per hour - Negotiable dependent upon experience - Please send me your CV with rate you are seeking?**
**Length - 6+month ongoing contract**
**Your Role**
- We are looking for a part time Casework Support Officer on a temporary basis to work in our Complaints and Casework team. This is a key role in helping the Council to deliver a high quality complaints and casework service to customers and councillors. You will be responsible for logging and assigning casework (including complaints and member enquiries) to managers and officers across the Council. You will also be involved in carrying out quality checks of responses to ensure customers and councillors are provided with an adequate response. To this end, you will work with a great team in the Lax and Governance department logging and reviewing casework, and responding to councillors and customers.
- You will work with colleagues in the team to provide support and guidance across the Council to enable departments to manage casework effectively and meet the associated performance standards. You will also work closely with the Leader’s Caseworker and provide cover when necessary.
- We are looking for a keen, hardworking individual who is passionate about providing a high level of service to councillors, customers and officers across the Council. Council experience preferred.
- You will have excellent oral and written communication skills and the ability to manage competing priorities and meet tight deadlines.
- You will have good motivational skills and be proficient in using information systems and databases to record service information and be able to generate reports as and when required.
**If you are interested, please send across an up-to-date CV and outline your availability/notice period/rate you are seeking and confirm you would like to be represented by Fox Morris Group for this position.**
**Job Types**: Full-time, Part-time
Pay: £15.10-£18.66 per hour
Expected hours: 18 per week
**Benefits**:
- Company pension
- On-site parking
- Work from home
Schedule:
- Monday to Friday
**Experience**:
- Complaints: 1 year (required)
- Council: 1 year (required)
Work Location: Hybrid remote in Wembley
-
Casework Support Officer
7 days ago
Wembley, Greater London, United Kingdom Essential Employment Full timeCasework Support Officer needed in Wembley The rate is £18.66ph PAYE This is a temporary role The reference number is: 5248155 The successful candidate will work within defined guidelines to assist in the delivery of a high quality complaints and casework service to customers, Members and Council Officers. They will be acting as the first point of...
-
Support Officer
6 minutes ago
Wembley, Greater London, United Kingdom Triumph Consultants Ltd Full timeTemporary PT Casework Support Officer/ Admin - Complaints & Casework Team 66 per hour PAYE 18 Monday – Friday, 09:00 - 12:30 Work in the Complaints and Casework team. This is a key role in helping the Council to deliver a high quality complaints and casework service to customers and councillors. Responsible for logging and assigning casework (including...
-
Telephone Support Officer
7 days ago
Wembley, Greater London, United Kingdom Essential Employment Full timeCasework Support Officer needed in Wembley 66ph PAYE This is a temporary role The successful candidate will work within defined guidelines to assist in the delivery of a high quality complaints and casework service to customers, Members and Council Officers. They will be acting as the first point of contact within the Complaints Team, maintaining...
-
Housing Officer
2 days ago
Wembley, United Kingdom Bridge of Hope Full timeJob Title: Housing Officer Pay Rate: £23.93 UMB p/h Duration: 3 months Location: Brent, London Job Purpose: To serve as the face of Brent Housing, providing visible and accessible housing management services to residents, renters, and owners in the borough. Responsibilities include managing the pre-void process, addressing tenancy breaches, and ensuring...
-
Repairs Customer Coordinator
1 day ago
Wembley, United Kingdom Bridge of Hope Full timeJob Title: Repairs Customer Coordinator Pay Rate: £22.03 UMB p/h Duration: 3 months Location: Brent, London Job Purpose: Represent Brent Housing Management by providing first-contact resolution to customers, ensuring their homes are safe, sound, and in good repair. Deliver proactive, professional support for repairs and compliance administration duties...
-
Concierge
3 days ago
Wembley, United Kingdom Daniel Owen- UK Full time0008 83D5/1_1707818210 Posted: 13/02/2024 - £12.81 - £13.81 per hour - Wembley, London - TEMPORARY Monday-Friday Temporary Position Wembley Based Must have previous concierge experience This position is primarily customer focused, meet and greet all visitors to reception with a helpful attitude. A background in working at a residential development or...
-
Wembley, United Kingdom LA Recruiters Full timeOur local authority client has a 3-month contract vacancy (with the possibility of extension) for the role of an ASSESSMENT OFFICER (HOUSING BENEFITS AND PLANNING), details as follows **Job Purpose** To assist customers by accurately determining their entitlement to Housing Benefit, Council Tax Support, Local Welfare Assistance, Social Care financial...
-
Housing Concierge Officer
3 days ago
Wembley, United Kingdom 4Social Work and Public Sector Staffing Full time4Recruitment Services are seeking a Housing Concierge Officer to assist our client based in Wembley A Concierge Officer is required to work within a mixed tenure scheme. This position is primarily customer focused, meet and greet all visitors to reception with a helpful attitude. A background in working at a residential development or other front of house...
-
Telephone Sales and Support Assistant
2 weeks ago
Wembley, Greater London, United Kingdom Burton Bolton & Rose Recruitment Services Ltd Full timeThis is an excellent opportunity for an experienced Sales Support Assistant to join a very established local Company, excellent telephone liaison skills are needed for this busy role. Providing efficient and effective administrative support for the sales management team - Building excellent relationships with new and existing customers across the business...
-
Sales Support Assistant
2 weeks ago
Wembley, Greater London, United Kingdom Burton Bolton & Rose Recruitment Services Ltd Full timeThis is an excellent opportunity for an experienced Sales Support Assistant to join a very established local Company, excellent telephone liaison skills are needed for this busy role. Some of your duties will include: - Providing efficient and effective administrative support for the sales management team - Building excellent relationships with new and...
-
Housing Concierge
3 days ago
Wembley, United Kingdom BDS Full timeBDS are currently recruiting for an experienced concierge to join a small team in a new housing development in Wembley. This position is primarily customer focused, meet and greet all visitors to reception with a helpful attitude. A background in working at a residential development or other front of house roles is highly desirable. Key responsibilities...
-
Concierge
2 days ago
Wembley, United Kingdom Pertemps Network Group Full time**Job Description**: **Location**: Peabody Trust **Working Hours**:Shift patterns: 8am - 4pm and 4pm - 12am. Monday to Sunday **Purpose**: We are seeking a Concierge Officer to join our team at Williamson Heights, a mixed tenure scheme in Brent. This role is customer-centric, focusing on providing a welcoming environment for all visitors and residents....
-
Night Concierge
4 days ago
Wembley, United Kingdom FirstPort Full timeJob Role: Night Concierge Location: Elvin Gardens, Wembley **Salary**: £22,500 per annum Job Sector: Large & Complex Hours: 4 days on and 4 days off 8pm-8am As Concierge you will contribute to our vision of being the UK's favourite residential property manager by: - Provide a high standard level of customer service to our residents and all visitors to...
-
Night Concierge
5 hours ago
Wembley, United Kingdom FirstPort Full timeJob Role: Night Concierge Location: Emerald Gardens, Wembley **Salary**: £24,500 per annum Job Sector: Large & Complex Hours: 4 days on and 4 days off 8pm-8am As Concierge you will contribute to our vision of being the UK's favourite residential property manager by**:Provide a high standard level of customer service to our residents and all visitors to...
-
Senior Call Centre Advisor
1 day ago
Wembley, United Kingdom Veolia Full time**Senior Customer Service Advisor** **Salary**: £28,000 per annum, plus Veolia benefits and pension **Hours**: Monday to Friday, 40 hours per week **Location**: Alperton - HA0 1ER When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It’s why we’re...
-
Full Time Supervisor, Kurt Geiger, Wembley
3 weeks ago
Wembley, United Kingdom Kurt Geiger Full timeWe Are OneAt Kurt Geiger we celebrate individuality, believing our differences make us more powerful as a collective.Diversity, equality and inclusion are at the core of who we are and we strive to reflect this in every corner of our company culture, starting with the promotion of equal opportunities.We are committed to creating an inclusive workplace where...
-
French Customer Care Specialist
2 weeks ago
Wembley Central, United Kingdom Cactus Search Full time**French Customer Care Specialist - Central London - Hybrid working (3days office/2days working from home) - Contact Centre & Live Chat Experience (ESSENTIAL)** **RESPONSIBILITIES**: - Provide first line response and be the point of contact for all customer queries - Analyse contact drivers to fully understand our customer needs - Achieve top quality...
-
German Customer Care Specialist
6 days ago
Wembley Central, United Kingdom Cactus Search Full time**German Customer Care Specialist - Central London - Hybrid working (3days office/2days working from home) - Contact Centre & Live Chat Experience (ESSENTIAL)** **RESPONSIBILITIES**: - Provide first line response and be the point of contact for all customer queries - Analyse contact drivers to fully understand our customer needs - Achieve top quality...
-
German Customer Care Advisor Hybrid Working
4 hours ago
Wembley Central, United Kingdom Cactus Search Full time**German Customer Care Advisor - Central London - Hybrid working (3days office/2days working from home) - Contact Centre & Live Chat Experience (ESSENTIAL)** **RESPONSIBILITIES**: - Provide first line response and be the point of contact for all customer queries - Analyse contact drivers to fully understand our customer needs - Achieve top quality Customer...
-
Service Supervisor
3 weeks ago
Wembley, Greater London, United Kingdom KURT GEIGER Full timeDiversity, equality and inclusion are at the core of who we are and we strive to reflect this in every corner of our company culture, starting with the promotion of equal opportunities. Kurt Geiger first opened in Britain's fashion capital on Bond Street, London in 1963. As a supervisor with Kurt Geiger, you will drive sales with your passion for luxury...