Complaints Casework Assistant

2 weeks ago


Wembley, United Kingdom Fox Morris Group Full time

**Fox Morris Group** are working to recruit an **Complaints Casework Assistant**

**Rate - £15.10 to £18.66 per hour - Negotiable dependent upon experience - Please send me your CV with rate you are seeking?**

**Length - 6+month ongoing contract**

**Your Role**
- We are looking for a part time Casework Support Officer on a temporary basis to work in our Complaints and Casework team. This is a key role in helping the Council to deliver a high quality complaints and casework service to customers and councillors. You will be responsible for logging and assigning casework (including complaints and member enquiries) to managers and officers across the Council. You will also be involved in carrying out quality checks of responses to ensure customers and councillors are provided with an adequate response. To this end, you will work with a great team in the Lax and Governance department logging and reviewing casework, and responding to councillors and customers.
- You will work with colleagues in the team to provide support and guidance across the Council to enable departments to manage casework effectively and meet the associated performance standards. You will also work closely with the Leader’s Caseworker and provide cover when necessary.
- We are looking for a keen, hardworking individual who is passionate about providing a high level of service to councillors, customers and officers across the Council. Council experience preferred.
- You will have excellent oral and written communication skills and the ability to manage competing priorities and meet tight deadlines.
- You will have good motivational skills and be proficient in using information systems and databases to record service information and be able to generate reports as and when required.

**If you are interested, please send across an up-to-date CV and outline your availability/notice period/rate you are seeking and confirm you would like to be represented by Fox Morris Group for this position.**

**Job Types**: Full-time, Part-time

Pay: £15.10-£18.66 per hour

Expected hours: 18 per week

**Benefits**:

- Company pension
- On-site parking
- Work from home

Schedule:

- Monday to Friday

**Experience**:

- Complaints: 1 year (required)
- Council: 1 year (required)

Work Location: Hybrid remote in Wembley



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