Programme Manager

1 month ago

Luton, United Kingdom TUI Full time

At TUI, we never stop looking ahead, seeking new ways to delight our customers and grow our business. We recognise the power of digital and the massive contribution this brings to creating a truly unique and differentiated customer experience.

TUI is in the process of transforming from several market based website selling platforms and inventory systems into one group system (OSP/TRIPS). The change programme has started with our Western Region and will then move onto our Northern Region beforecompleting with our Central Region. The change is complex involving several streams of work with cross stream dependencies. The Sales stream of work is focussed on our selling systems.

We are looking for a highly experienced Programme Manager to work with our Heads of Product to ensure the sales stream of work is delivered in the most effective way possible. In a nutshell you will lead the sales programme planning, proactively monitoringprogress, highlighting and resolving issues and initiating appropriate corrective action wherever necessary. You will act as a visible lead at programme level, engaging with senior stakeholders and providing concise, objective and insightful communicationsto all colleagues and sponsors involved in the programme.

**This role will involve occasional travel to some of our European Head Office Locations.**

**ABOUT THE JOB**
- **Overall**: Manage the successful planning of a programme of sales transformation activities associated with the TRIPS/OSP programme.
- **Governance**: Define programme governance structure, ensuring appropriate alignment with wider TUI governance
- **Planning**: Lead and run the Programme Increment (PI) planning process and own the integrated milestone plan.
- **Quality assurance**:Provide quality assurance across the programme, identifying and resolving potential process weaknesses and ensuring key processes (e.g. product management, end-to-end testing, issue management) are consistent across projects &fit for purpose.
- **Dependencies**:Manage the key dependencies that are required to deliver our capabilities, work with relevant counterparts to ensure dependencies are delivered to plan and don't jeopardise committed business benefits
- **Risks & issues**:Proactive ownership of programme relevant risks and issues, not just documenting and tracking, but actively working through options to resolve and mitigations. Where necessary size the impact and escalate as appropriate.
- **Resources**:Track the overall resourcing of the programme, the vacancies, recruitment status and proactively recommending mitigations to overcome resourcing issues.
- **Communication**:Define a programme level communication plan and own the creation of clear and concise stakeholder updates, that are business relevant and high impact for all levels of the organisation.
- **Stakeholder management**:Engage on a regular basis with the programme/project sponsors and stakeholders and ensure broad awareness, engagement and communication
- **Benefits**: Work with relevant business and finance leads to ensure business benefits are tracked and reported on a quarterly basis. Identify where benefits are not tracking to plan and work with business teams to recommend mitigating actions
- **Relationships**: Build strong positive and collaborative relationships across the wider programme and market teams

**ABOUT YOU**
- At least 10 years of experience of leading digital transformation programmes in complex multinational organisations.
- Tech savvy, ideally with experience of digital selling platforms.
- First-hand experience and knowledge of project delivery methodologies (Agile, Waterfall, etc.) with formal Project Delivery Accreditations (such as Prince2, MSP, APM, etc.)

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