Aigl Team Leader

2 months ago


Weymouth, United Kingdom PGL Travel Full time

**LEAD THE ADVENTURE**
**Take your career to the next level as an AIGL Team Leader**
- Excellent rates of pay up to £27,375 per annum + excellent employee benefits
- Fixed-term contract until 31/10/23

As AIGL Team Leader, you'll be responsible for leading a team of Activity Instructors and Group Leaders to deliver safe, engaging, and enjoyable experiences for guests at Osmington Bay our Weymouth-based activity centre.

**THE ROLE**:
Reporting to the Chief Instructor/Guest Care Manager, you'll motivate and inspire your team to provide exceptional customer service, provide practical and engaging training, and monitor performance in the workplace.

You'll also be responsible for overseeing the safe delivery of activities and evening entertainment, providing high levels of customer care, and managing equipment and bases.

You’ll be engaging with our guests, creating great ‘first impressions’ and taking time to understand their experiences, gather feedback, problem solve and use this knowledge to make suggestions and improvements to the Guest Care Manager. You’ll act as the main point of contact for parents and guardians of children visiting us independently, and also be on rota as the overnight on-call duty manager.

**IS THIS YOU?**
- Reporting to the Chief Instructor/Guest Care Manager, you'll motivate and inspire your team to provide exceptional customer service, provide practical and engaging training, and monitor performance in the workplace.
- You'll also be responsible for overseeing the safe delivery of activities and evening entertainment, providing high levels of customer care, and managing equipment and bases.
- You’ll be engaging with our guests, creating great ‘first impressions’ and taking time to understand their experiences, gather feedback, problem solve and use this knowledge to make suggestions and improvements to the Guest Care Manager. You’ll act as the main point of contact for parents and guardians of children visiting us independently, and also be on rota as the overnight on-call duty manager.

For a full Job Description and Personal Specification please click here.

**THE PACKAGE**
- A full-time, fixed-term contract
- A generous benefits package including annual leave accrual, birthday leave, pension & death in service cover
- Enjoy a range of employee perks including PGL discounted holidays, partner offers (such as Anytime Fitness) and 20% discount in all our on-site shops
- Health and wellbeing support through our Employee Assistance Programme, mobile app and health cashback plan
- PGL is renowned for its investment in people. We’ll support you in achieving your goals, including all the training you need to be confident in your role, a personal development plan, and nationally recognised qualifications funded by PGL to give your career the very best start.

**How to apply**:

- Successful applicants are required to undergo an enhanced DBS disclosure, which PGL will pay for. You need to possess the legal right to live and work in the UK to be considered for employment with PGL. PGL is committed to the principles of equality and diversity and welcome applicants from all sectors of the community, including those with disabilities._


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