Reception Supervisor

3 weeks ago

Exeter, United Kingdom Barnfield Hill Surgery Full time

We are looking for a Reception Supervisor who can support the team and our patients with compassion and care. Driving excellence in how we deliver our service. Barnfield Hill Surgery is a thriving practice in the middle of Exeter with an excellent reputation for patient care and a compassionate service. Our ethos is to provide person centred care for each of our 8'500 patients, ensuring that they can access the care and support they need from a range of professionals including GP's, paramedics, specialist nurses, physio's, midwives, social prescribers, wellbeing coaches and our clinical pharmacist. Some of these services are delivered via our PCN network, where we work in partnership with a network of local practices. We are a very friendly practice with a close knit team, we pride ourselves on being transparent and open, we work hard to involve every member of the team in how the practice is run with regular team meetings. It is important that you feel heard as a member of our team and feel valued for the contribution you make to support our patients.

**Job Purpose Statement**:
The Reception Supervisor is responsible for the day-to-day supervision of all reception staff and associated activities. They will act as a focal point for all non-clinical matters arising in the reception area and ensure that all functions are carried out in accordance with agreed procedures, protocols and timescales

**Areas of responsibility**:

- Carry out reception duties as appropriate_
- Management_
- Oversee the routine daily activities of all reception staff and ensure individuals are employed to best advantage
- Ensure that personnel are available to provide sufficient provision for all reception tasks including prescription processing, dealing with incoming and outgoing telephone calls, reception services for patients and document scanning and associated administration
- Leading, supporting and influencing the team in delivery of operational results
- Arrange additional staff cover during leave or sick leave periods to ensure that key staff functions are performed
- Support the Reception Manager to review training and learning needs for all members of the reception team and update the training matrix
- Training_
- Help identify, through the appraisal process, the training needs of reception team members
- Supporting the Reception Manager to prepare and review induction protocol for new staff members and liaise with the HR supervisor about new intakes of staff
- Implement assessment reviews of those staff conducting staff training and evaluate training effectiveness, and undertake any additional training support as required
- Support and mentor reception staff, both as individuals and team members
- Support the Reception Manager to plan staff training sessions as relevant to role, including one to one training and group training
- Implement updates and guidance as processes change within the organisation and provide training sessions to staff
- Appointments_ _Management_
- Oversee the appropriate utilisation of clinics, ensuring that appropriate appointments are booked with the relevant clinician
- Ensure triage protocols are implemented and adhered to for urgent appointments
- Support the Reception Manager to develop new protocols and ways of enhancing the appointment offer to patients with clinical support.
- Patient and Stakeholder Liaison_
- Create a culture of excellent standards of patient (customer) care
- Deal with patient queries that reception staff have been unable to address
- Ensure that new patients joining the Practice list are registered _and those leaving it are deducted_ in accordance with published guidance
- Ensure that online registrations are processed in accordance with practice protocol and published guidance
- Ensure that public areas, including waiting rooms and notice boards, are kept tidy and up to date and that leaflet dispensers are kept stocked with relevant information
- Ensure the practice suggestions and complaints procedure is followed
- Encourage a proactive approach to patient engagement and empower staff to utilise the opportunity for patient engagement
- Deal with verbal complaints relating to reception staff and the general day to day running of the practice; identify recurring issues and establish procedures to minimise complaints and improve process
- Liaise with external healthcare providers, e.g. district nurses, health visitors, midwives, palliative care nurses and pharmacies
- Liaise with members of external organisations as necessary
- Finance_
- Ensure that the surgery petty cash is administered in accordance with policy
- Ensure that card payments and refunds are processed
- Provide advice to patients regarding Non NHS fees
- Buildings Management_
- Ensure repair and maintenance issues are referred to the appropriate individual in a timely manner
- Maintain room allocation register to ensure rooms available for GPs, staff and other visiting professionals
- Information Manag

  • Reception Supervisor

    2 weeks ago

    Exeter, United Kingdom Castlebridge Hospitality Full time

    **Reception Supervisor** **££23000 **per annum** **Hotel Indigo Exeter, Exeter** Perched on the River Exe, in the historic centre of Exeter sits our newly developed boutique Hotel Indigo Exeter. Once described as the Jewel Of the West, Exeter is a place that inspires deep devotion, its culture, architecture and outlook drawing in the curious and rewarding...

  • Reception Supervisor, Hotel Du Vin

    2 weeks ago

    Exeter, United Kingdom Hotel Du Vin Full time

    Reception Supervisor, Hotel du Vin Exeter Up to £12.50/hour including Generous Company Benefits, Training & Development, 40 hours Permanent Hotel du Vin Exeter We are looking for a friendly, passionate and energetic Reception Supervisor to join the team at Hotel du Vin.You will be the face of our hotel, get paid for doing what you love, get loads of...

  • Reception Supervisor, Hotel Du Vin

    2 weeks ago

    Exeter, United Kingdom Hotel Du Vin Full time

    Reception Supervisor, Hotel Du Vin EXETER Up to £12.50 per hour including Generous Company Benefits, Training & Development 40 Hours, Permament Hotel du Vin Exeter We are looking for a friendly, passionate and energetic Reception Supervisor to join the team at Hotel du Vin. You will be the face of our hotel, get paid for doing what you love, get loads of...

  • Reception Supervisor, Hotel Du Vin

    1 week ago

    Exeter, United Kingdom Hotel Du Vin Full time

    Up to £12.50 per hour (Inc Loyalty bonus) Salary to be reviewed in April Full Time Permanent Hotel Du Vin Exeter We are looking for a friendly, passionate and energetic Reception Supervisor to join the team at Hotel du Vin. You will be the face of our hotel, get paid for doing what you love, get loads of perks and benefits, learn something new and make a...

  • Hotel Reception Supervisor

    4 weeks ago

    Exeter, United Kingdom Courtyard by Marriott Full time

    EXPLORE OUR VERY BIG WORLD We are looking for an ambitious, dedicated and service-oriented Hotel Reception Supervisor to join the team at Courtyard, Sandy Park, Exeter. If you are a passionate Front Office Personnel looking to develop within an amazing brand and the world’s biggest travel company get in touch with us today! See where your journey can take...

  • Hotel Reception Supervisor

    3 weeks ago

    Exeter, United Kingdom Courtyard by Marriott Full time

    EXPLORE OUR VERY BIG WORLD We are looking for an ambitious, dedicated and service-oriented Hotel Reception Supervisor to join the team at Courtyard, Sandy Park, Exeter. If you are a passionate Front Office Personnel looking to develop within an amazing brand and the world’s biggest travel company get in touch with us today! See where your journey can take...

  • Night Reception Supervisor

    2 weeks ago

    Exeter, United Kingdom Courtyard by Marriott Full time

    Job Overview: **Responsibilities**: - Manage and supervise all overnight hotel operations - Ensure the safety and security of guests and the premises during the night - Handle guest inquiries, requests, and complaints promptly and professionally - Monitor and respond to any emergencies or incidents that may arise during the night - Conduct regular rounds of...

  • Hotel Reception Night Supervisor

    4 weeks ago

    Exeter, United Kingdom Courtyard by Marriott Full time

    **Courtyard, Sandy Park, Exeter **is hiring warm, out-going, authentically amazing people who are looking for a place to work that inspires them, challenges them and makes them proud to come to work. A place where service comes from the heart, not from a handbook. A place that delivers a never-ending theatrical performance that continuously delights and...

  • Night Reception Supervisor

    5 days ago

    Exeter, Devon, United Kingdom Courtyard by Marriott Full time

    Job Overview:Responsibilities: Manage and supervise all overnight hotel operations Ensure the safety and security of guests and the premises during the night Handle guest inquiries, requests, and complaints promptly and professionally Monitor and respond to any emergencies or incidents that may arise during the night Conduct regular rounds of the hotel to...

  • Museum Visitor Services Assistant

    1 week ago

    Exeter, United Kingdom Exeter City Council Full time

    **About you**: You will be articulate and friendly and enjoy working in a busy, visitor-fronted Reception point. Excellent customer service & visitor engagement comes naturally to you, as well as an ability to operate digital booking/communication systems. Energy, reliability, and a strong administrative focus are key qualities to bring to the role as you...

  • Cleaning Supervisor

    2 weeks ago

    Exeter, United Kingdom Bidvest Noonan Full time

    **Location: 1 Ikea Way, Exeter EX2 7RX. Ikea Exeter** **6 or 5 days of 7. Hours can be between 36 and 40 a week, Preferred start time is between 5am and 6.30am.** **What makes Bidvest Noonan such a great place to work?** **Well, where do we start...** When you start at Bidvest Noonan, your career can go in any number of different directions. First of all,...

  • Medical Laboratory Assistant

    2 months ago

    Exeter, United Kingdom Royal Devon University Healthcare NHS Foundation Trust Full time

    To assist in the provision of the scientific service commitment of the laboratory in line with Trust objectives and commensurate with grade and responsibilities. To take receipt, check and prepare samples for analysis for the Departments of Clinical Chemistry, Haematology, Immunology and Blood Transfusion, under the direction of the Reception...

  • Accommodation Supervisor £12.50 P/hour

    4 weeks ago

    Exeter, United Kingdom Crealy Great Adventure Parks Full time

    We are looking for an Accommodation Supervisor to join a great team for our main season and assist in the responsibility for the cleaning and presentation of all of the holiday accommodation from Lodges to Glamping. Reporting directly to the Accommodation Manager, the Accommodation Supervisor will be responsible for delivering the highest standards of...

  • Receptionist

    3 weeks ago

    Exeter, United Kingdom Shipman Financial Planning Ltd Full time

    To provide a consistently excellent reception service for the Company including operating the switchboard, welcoming and directing visitors, and acting as a central information point. Opening incoming post and allocating to the relevant administrators. Perform reception duties in and efficient, professional and courteous manner. **Responsibilities** As the...

  • Facilities Coordinator

    4 weeks ago

    Exeter, United Kingdom Cathedral Appointments Ltd Full time

    **Competitive salary | Flexible working options | Exeter Based** Are you looking for the next step in your office career? Are you a natural team player, with strong communication skills? If so, this could be the perfect opportunity for you! We’re looking for an enthusiastic and organised individual to join a ProfessionalServices firm as Facilities...

  • Administrative Assistant

    2 weeks ago

    Exeter, United Kingdom PGL Training Full time

    **Brief overview of the role** A wonderful opportunity has arisen to become a Business Administration Apprentice for PGL Training, which is based in Exeter. This is an excellent opportunity to learn all aspects of an Administrative role. **Vacancy description** As an Apprentice your duties will include: - Prepare letters and documents - Answer the...

  • Facilities Supervisor

    5 days ago

    Exeter, Devon, United Kingdom Tate Full time

    Facilities and General Office Team LeaderExeter City Centre£27k - £30k plus excellent benefitsPrestigious Law Firm Are you looking for a busy role where you can use your experience within Facilities ? Would you like to be part of a highly successful company at their Exeter office ? Do you have excellent communication skills and a positive and proactive...

  • Night Supervisor

    4 weeks ago

    Exeter, United Kingdom Marriott International, Inc Full time

    **Job Number** 22213096 **Job Category** Finance & Accounting **Location** Courtyard Exeter Sandy Park, Sandy Park Way, Exeter, England, United Kingdom VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** Y **Position Type** Non-Management **Workplace Benefits**: Employee Parking Meals on duty Uniform The People’s...

  • Facilities Supervisor

    1 month ago

    Exeter, United Kingdom Tate Full time

    Facilities and General Office Team Leader Exeter City Centre £27k - £30k plus excellent benefits Prestigious Law Firm Are you looking for a busy role where you can use your experience within Facilities ? Would you like to be part of a highly successful company at their Exeter office ? Do you have excellent communication skills and a positive and...

  • Facilities Supervisor

    1 month ago

    Exeter, United Kingdom Tate Full time

    Facilities Team Leader Exeter City Centre £27k - £30k plus excellent benefits Prestigious Law Firm Are you looking for a busy role where you can use your experience within Facilities ? Would you like to be part of a highly successful company at their Exeter office ? Do you have excellent communication skills and a positive and proactive approach ? If...