Night Reception Supervisor

6 months ago


Exeter, United Kingdom Courtyard by Marriott Full time

Job Overview:
**Responsibilities**:

- Manage and supervise all overnight hotel operations
- Ensure the safety and security of guests and the premises during the night
- Handle guest inquiries, requests, and complaints promptly and professionally
- Monitor and respond to any emergencies or incidents that may arise during the night
- Conduct regular rounds of the hotel to ensure all areas are secure and well-maintained
- Assist with check-ins or check-outs for late-night arrivals or early departures
- Coordinate with other departments to address any issues or special requests from guests

**Requirements**:

- Previous experience in a hospitality environment, preferably in a hotel setting
- Excellent communication skills with fluency in English; additional fluency in another language is advantageous
- Strong customer service skills with a focus on guest satisfaction
- Ability to handle stressful situations calmly and efficiently
- Proficient in phone etiquette and handling guest inquiries over the phone
- Availability to work night shifts, including weekends and public holidays

Join our team as a Night Supervisor and be part of a dynamic hospitality environment where your skills will contribute to creating memorable guest experiences.

Pay: £14.31 per hour

Expected hours: 40 per week

**Benefits**:

- Canteen
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Free parking
- Life insurance
- On-site gym
- On-site parking

Schedule:

- Night shift

Work Location: In person



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