Reception Team Member

7 months ago


Luton, United Kingdom Lighthouse Hotel Management Full time

**Reception Team Member, Courtyard by Marriott, Luton Airport, Bedfordshire, United Kingdom**:
Are you an experienced hospitality professional who loves helping people? Do you have excellent customer service skills and a passion for ensuring guests have a great time? If so, we have an exciting opportunity for you to join our Reception Team at Courtyard by Marriott at Luton Airport, Bedfordshire.

**About the Role**:
We are looking for a passionate Reception Team Member to join our team on a temporary, part-time basis. This is a pivotal role within our business which requires excellent customer service, communication and organisational skills. Your main duties will include:

- Greeting guests and providing them with information about the hotel and its services.
- Answering guests’ questions about the hotel, its services, and the local area.
- Checking in and out guests efficiently and accurately.
- Ensuring all paperwork is accurately completed and updated.
- Processing payments and resolving any billing issues.
- Providing a high level of customer service at all times.

**Requirements and Qualifications**:

- Previous experience in a similar role in the Catering & Hospitality industry.
- Excellent customer service and communication skills.
- Strong organisational, problem-solving and time management skills.
- Ability to work under pressure and remain calm in challenging situations.
- Ability to work independently and as part of a team.
- Flexibility to work shifts, including evenings and weekends.

**Benefits**:
We offer a competitive salary of £11.44 per hour, with additional benefits such as:

- Flexible working hours.
- On-the-job training and development.
- Opportunities for career progression.
- Discounts on hotel stays and services.

**How to Apply**:


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