Nhs 111/999 Call Handler

3 months ago

Newcastle upon Tyne, United Kingdom NHS Professionals Full time

**Job Introduction**

**Competitive Salary: £22,816 - £24,336 per annum**

**Plus Unsociable Hours Enhancements**
- **All-day Saturday (12-12): Time plus 35% And any week day after 8pm and before 6am**:

- **Sundays and Public Holidays (Midnight-Midnight): Time plus 69%**

Are you ready to embark on a meaningful career where you can make a real difference in people's lives? Join our dedicated team as a 111 Call Handler and play a vital role in the healthcare system. We offer competitive compensation, a range of benefits, and the opportunity to be part of a supportive work environment.

**Key Benefits**:

- **Participation in the NHS Pension Scheme**:

- **35 days of annual leave (inclusive of Bank Holidays, pro-rata)**:

- **Access to occupational health and counselling support services**:

- **Free parking at most Trust sites**:

- **Opportunities to join staff networks (LGBTQ+, BAME, Disability, and Women's networks)**:

- **Blue Light Card discount scheme**:

- **Cycle to work scheme**

**Main Responsibilities**

As a 111/999 Call Handler, you'll be using the NHS Pathways system to provide essential assistance to callers facing a wide spectrum of health issues, from minor concerns to life-threatening emergencies. This challenging yet rewarding role requires a diverse skill set, including the ability to handle stress, show empathy, and remain compassionate in emotionally charged situations. You'll work flexible shifts, ensuring a balanced work-life schedule.

**Communication and Relationship Responsibilities**:

- Provide high-quality, safe, and clinically effective healthcare over the telephone using clinical decision system software.
- Assist patients in managing their condition at home when appropriate.
- Act as a liaison between callers and third parties in critical or concerning situations.
- Ensure that every patient contact is conducted professionally, with clear, evidence-based advice and referrals.
- Utilise advanced listening and communication skills, even in challenging and emotional circumstances.
- Use complex communication skills, including language support services when necessary.

**Analytical and Judgmental Responsibilities**:

- Assess the severity of patients' symptoms and select appropriate courses of action following established protocols.
- Identify and respond to emergency situations promptly, mobilising necessary resources.
- Escalate complex or high-risk cases to senior clinical staff as needed to maintain patient safety.
- Employ critical thinking skills to identify and mitigate potential risks.
- Address gaps in patient information or data by seeking clarification or additional information.
- Maintain accurate and timely records of patient interactions and assessments.
- A drive and passion for making a positive impact on people's lives.
- Personal resilience to thrive in a high-pressure environment.
- The ability to work effectively both as part of a team and independently.
- Fast and accurate typing skills.
- A good standard of education or equivalent experience.
- The ability to remain composed under pressure.
- Strong problem-solving skills.
- Excellent interpersonal skills and a natural sense of empathy.

**Rota Requirements**:
Our operations centres operate 24/7, 365 days a year, offering full-time, part-time, and flexible shift options to accommodate your needs. Please review the shift requirements below to ensure they align with your preferences. Note that you will be expected to work Bank Holidays, including Christmas, with additional days added to your holiday allowance.

**Rota Patterns Available**:

- 14 to 20 hours (weekends only or evenings & weekends).
- 16 to 20 hours (morning and evening, part-time; Monday-Friday only).
- 20 hours per week (over 5 days).
- 30 hours per week (shift work, including nights and weekends).
- 37.5 hours per week (shift work, including nights and weekends).

**Join us in this essential role, where your dedication and skills will contribute to the well-being of countless individuals and become a valued member of our team and help us deliver exceptional healthcare services.**

**Job Types**: Full-time, Part-time, Permanent

**Salary**: £22,816.00-£24,336.00 per year

Expected hours: 16 - 37.5 per week

**Education**:

- GCSE or equivalent (required)

**Experience**:

- customer service: 2 years (required)

Work Location: In person

Reference ID: NHSP30-12

  • 111 Call Handler

    3 months ago

    Newcastle upon Tyne, United Kingdom NHS Professionals Full time

    Job Introduction **Job Introduction** As a 111 Call Handler, you can expect a competitive base salary of £22,816 - £24,336 with the potential to earn up to £28,000 per annum. Additionally, you will receive unsocial hours enhancements, earning a shift bonus for all hours worked between 8pm and 6am Monday-Friday, and all-day Saturday, which translates to...

  • Health Advisor 111/999 Call Taker

    3 months ago

    Newcastle upon Tyne, United Kingdom North East Ambulance Service NHS Foundation Trust Full time

    We are expanding, come and grow with us! Do you have excellent listening skills, enjoy solving problems and genuinely want to make a difference in the lives of others? If so, join our army of life-savers as a Health Advisor taking 999 and 111 calls. Being a Health Advisor is challenging but very rewarding as you can directly help those most in need. You will...

  • Health Advisor 111/999 Call Taker

    3 months ago

    Newcastle upon Tyne, United Kingdom North East Ambulance Service NHS Foundation Trust Full time

    We are expanding, come and grow with us! Do you have excellent listening skills, enjoy solving problems and genuinely want to make a difference in the lives of others? If so, join our army of life-savers as a Health Advisor taking 999 and 111 calls. Being a Health Advisor is challenging but very rewarding as you can directly help those most in need. You will...

  • Health Advisor

    1 month ago

    Newcastle upon Tyne, United Kingdom North East Ambulance Service NHS Foundation Trust Full time

    Job summary We are expanding, come and grow with us! Do you have excellent listening and computer skills, enjoy solving problems and genuinely want to make a difference in the lives of others? If so, join our army of life-savers as a Health Advisor taking 999 and 111 calls. Being a Health Advisor is challenging but rewarding as you can directly help...

  • Alarm Call Handler

    3 months ago

    Newcastle upon Tyne, United Kingdom Verisure Services (UK) Limited Full time

    Alarm Call Handler Newcastle, NE12 8BU Salary : Starting at £23,000 increasing to £25,000 with role progression + up to £1,200 performance & attendance bonus Working Hours:  37.5 hours per week Shift Pattern:  Set schedules include 7am until 3:30pm (days) or 11:45am until 8:15pm and 1:30pm until 10pm (lates - rotational shift pattern)....

  • Nhs 111 Health Advisor

    3 months ago

    Newcastle upon Tyne, United Kingdom TotallyPLC Full time

    NHS 111 is available to patients 24 hours a day, 365 days a year, our teams help patients to get the right advice and treatment when they need it. Using specialised support systems, you will undertake health assessments to signpost patients to the most appropriate service to meet their needs. All successful applicants undertake a full 6-week training course...

  • 111 Health Advisor

    3 months ago

    Wath upon Dearne, United Kingdom Yorkshire Ambulance Service NHS Trust Full time

    IUC/111 Health Advisor Rotherham (Wath Upon Dearne) We are recruiting for 111 Health Advisors for our Rotherham Call Centre. This is an exciting time to join 111 and we have a variety of rota’s to choose from with training courses planned every month. You do not need any experience in healthcare as full comprehensive training will be provided, however...

  • Call Handler

    3 months ago

    Newcastle upon Tyne, United Kingdom iamproperty & iamsold Full time

    **WHO ARE WE?** **We’re innovators and we’ve made big changes in our industry!** Employing over 500 teammates across the country, we’re the UK’s largest property auctioneer, market leader in online auction and the pioneers of the UK’s first end-to-end onboarding and sales progression platform. **OUR PROMISE TO YOU** Working in our team, you...

  • Emergency Healthcare Dispatcher

    1 week ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom North East Ambulance Service NHS Foundation Trust Full time

    About Us North East Ambulance Service NHS Foundation Trust is a vital part of the healthcare system, serving a population of 2.6 million across Northumberland, Tyne & Wear, County Durham, and Tees. We are dedicated to providing safe, effective, and responsive care for all. Our Mission We go beyond simply transporting patients to hospitals. Our highly...

  • Call Handler/administrator

    5 months ago

    Newcastle upon Tyne, United Kingdom Saville Medical Group Full time

    Please see the attached job description for more information on the job role of Call Handler/Administrator.

  • 111 Clinical Advisor

    3 months ago

    Newcastle upon Tyne, United Kingdom Hallam Medical Full time

    **Hallam Medical are supporting a 111 service, based across Newcastle, requiring** **Pathways Trained 111 Clinical Advisors looking to undertake a weekend-specific role.** We look forward to hearing from NMC Registered Nurses and HCPC Registered Paramedics who are Pathways Trained to join the team of dedicated 111 Clinical Advisors. In this twilight role,...

  • 111 Health Advisor

    2 months ago

    Wath upon Dearne, United Kingdom Yorkshire Ambulance Service NHS Trust Full time

    Job summary IUC/111 Health Advisor Rotherham (Wath Upon Dearne) We are recruiting for 111 Health Advisors for our Rotherham Call Centre. This is an exciting time to join 111 and we have a variety of rota's to choose from with training courses planned every month. You do not need any experience in healthcare as full comprehensive training will...

  • Call Handler

    3 months ago

    Newcastle upon Tyne, United Kingdom iamproperty Full time

    **WHO ARE WE?** **Were innovators and weve made big changes in our industry!** Employing over 500 teammates across the country, were the UKs largest property auctioneer, market leader in online auction and the pioneers of the UKs first end-to-end onboarding and sales progression platform. **OUR PROMISE TO YOU** Working in our team, you have the freedom...

  • 111 Clinical Advisors

    3 months ago

    Newcastle upon Tyne, United Kingdom Totally Full time

    About the Role & Totally It's an exciting time to join Totally’s Urgent Care NHS 111 team. Our teams are compassionate and committed to the delivery of quality health services to our patients. Totally was established to support the NHS and ensure that patients could quickly access the healthcare they need. We partner with our healthcare commissioners...

  • 111 Clinical Advisors

    3 months ago

    Newcastle upon Tyne, United Kingdom Totally Full time

    About the Role... It's an exciting time to join Totally’s Urgent Care NHS 111 team. Our teams are compassionate and committed to the delivery of quality health services to our patients. Totally was established to support the NHS and ensure that patients could quickly access the healthcare they need. We partner with our healthcare commissioners across the...

  • Senior Clinical Advisor Band 6

    3 months ago

    Newcastle upon Tyne, United Kingdom NHS Professionals Full time

    Job Introduction Are you considering your next step in your clinical career and want to work in a supportive environment? We are looking for experienced clinicians to work full or part-time within our Integrated Urgent Care Clinical Assessment Service in order to assess and deliver care to patients across all age-groups, some with complex needs. You will...

  • Call Handler

    3 months ago

    Newcastle upon Tyne, United Kingdom iamproperty & iamsold Full time

    **WHO ARE WE?** **We’re innovators and we’ve made big changes in our industry!** Employing over 500 teammates across the country, we’re the UK’s largest property auctioneer, market leader in online auction and the pioneers of the UK’s first end-to-end onboarding and sales progression platform. **OUR PROMISE TO YOU** Working in our team, you...

  • Call Handler

    3 months ago

    Newcastle upon Tyne, United Kingdom Cybit Full time

    **Job Title**: Call Handler **Hours**: Full or part-time considered **Location**: Based from our Newcastle or Thatcham office with hybrid remote working flexibility. **Salary**: Up to circa £22,000 (full time equivelent) depending on skills & experience **Cybit**: Our success is people powered, and we're on a mission to work with the best. Rapid growth,...

  • Alarm Call Handler

    3 months ago

    Newcastle upon Tyne, United Kingdom Verisure Services (UK) Limited Full time

    **Alarm Call Handler** **Newcastle - NE12 8BU** **Salary**: £21,000 - £ 23,000 pa + up to £1,200 pa Performance & Attendance Bonus **Working Hours**: 37.5 hours per week **Shift Pattern**: Monday - Sunday between 7 am to 10pm, 5 on 2 off, must be flexible with shifts **Holidays**: 29 days’ annual leave including bank holidays, increasing to 31 days...

  • Alarm Call Handler

    2 months ago

    Newcastle upon Tyne, United Kingdom Verisure Services (UK) Limited Full time

    **Alarm Call Handler 19th Febuary Start** **Newcastle - NE12 8BU** **Salary**: £21,000 - £ 23,000 pa + up to £1,200 pa Performance & Attendance Bonus **Working Hours**: 37.5 hours per week **Shift Pattern**: Monday - Sunday between 7 am to 10pm, 5 on 2 off, must be flexible with shifts **Holidays**: 29 days’ annual leave including bank holidays,...