Direct Payments Team Leader

6 months ago

Northampton, United Kingdom West Northamptonshire Council Full time

About the role
This is an exciting opportunity to join the busy and thriving Direct Payments team As the Direct Payment Team Leader you will lead the team to meet our targets and service delivery objectives while delivering quality customer service to our customers and stakeholders.

You will be an enthusiastic, empathetic and dynamic team player who embraces change and empowers their empowers their team to develop and provide high performance

What will you be doing?
On a day to day basis, you will:

- Manage the performance of a team of seven. they consist of Admin, Officers and a Senior Administrator.
- Monitoring and ensuring the team follow the correct processes and a maintain focus on the service objectives
- Ensure you and the team are meeting all deadlines
- Provide training to your team and to colleagues
- Supervise and appraise staff
- Chair team meetings and attend meetings for service developments
- Work closely and communicate well with senior management, social care, financial operations and health colleagues, customers.
- Deal with complaint and complex queries and provide solutions and direct for the team.
- Empower your team to succeed

About you

Ensure the Contracts and customers account reconciliations are processed and authorised in a timely manner.

To manage the flow of work for the service in a professional, customer focused and efficient manner utilising a combination of people, process and technology.

Improve service performance, financial efficiencies and meet targets in line with overall directorate and corporate objectives through allocation of work and effective staff management.

About us
We're a new council, following one of the largest shake-ups in local government reform in recent history. As a new authority, we're embarking on an exciting journey to deliver exceptional services for our residents, customers and communities.

Our vision at West Northamptonshire Council is 'to make West Northants a great place to live, work, visit and thrive'. We truly stand by this and work hard every day to make this a reality. Our corporate values, THRIVE, stand for: Trust, High Performance, Respect, Innovate and Empower, they underpin everything we do and how we deliver services.

At West Northants Council, it's about our people. People who thrive with ambition, bubble with new ideas, demand better ways of working, caring about every detail, and who never shy away from a challenge. Our culture is a gateway for new experiences. A place to forge new opportunities. To empower you in your career and unite you with like-minded people.

When potential is unlocked, talent thrives.

Choose a career that offers you a true sense of achievement, fills you with pride and challenges you in a positive way, every day.

**West Northants Council, where careers thrive.**

Our benefits
We offer a wide range of benefits to our employees, these include:

- **Generous annual leave entitlement** starting at 28 days annual leave per year, 29 days for senior managers (pro rata, depending on how many hours per week you work), plus bank holidays. An additional 5 days, linked to continuous service, and ability to purchase up to 6 weeks additional leave per year.
- **Cycle to Work** scheme.
- **Local Government Pension Scheme plus immediate life cover** (3 times your annual salary from day one) and ill-health protection.
- **Employee discounts** with local and national retailers, days out, finance, health and beauty, travel and eating out plus lots more.
- **Car Lease scheme**:

- **Professional subscriptions / registration** - if your job description requires that you are registered with or are a member of a professional body, WNC will pay for your professional subscription or membership fees
- **Employee Assistance Programme** - We have an employee support programme run by Health Assured, an independent, external organisation. Health Assured is available for you and your immediate family members, 24 hours a day, 7 days a week, 365 days a year and includes telephone counselling, legal advice, bereavement support and medical information.
- **Ongoing training and development** opportunities.
- **Our West Ways of Working **- We want our workforce to thrive, and we equip our employees with the right technology to support hybrid and collaborative working, on or off site, depending on the role.
- **Making a difference** - If you want to use your skills and experience with an organisation that are genuinely invested in making a difference, are committed to improving people's lives, and whose success has a direct impact on the wellbeing of your family, friends and people in your local area, then West Northamptonshire Council is the place for you.

  • Direct Payments Officer

    1 week ago

    Northampton, United Kingdom West Northamptonshire Council Full time

    About the role To provide an effective, customer focused support service to direct payment service users and Adult Social Care colleagues through effective use of systems and processes to deliver an efficient service. Be a key contact for colleagues and service users for queries and manages more complex issues when required. To ensure an integrated approach...

  • Senior Payments Officer

    1 week ago

    Northampton, United Kingdom West Northamptonshire Council Full time

    About the role To provide an effective, customer focused support service to Providers and Adult Social Care colleagues through effective use of systems and processes to deliver an efficient service. Is a key contact for colleagues and service users for queries and manages more complex issues as required. To ensure an integrated approach the Payments Team...

  • Procurement and Payments Specialist

    1 day ago

    Northampton, Northamptonshire, United Kingdom Austin Fraser Full time

    Accounts Payable Team Leader Job DescriptionWe are seeking an experienced Accounts Payable Team Leader to join our client's team. As a key member of the finance department, you will be responsible for overseeing and managing a small accounts payable team.Your primary focus will be on ensuring the accurate processing of invoices, managing payment workflows,...

  • Team Leader

    5 days ago

    Northampton, United Kingdom Atlas Hotels Group Ltd Full time

    **Live Your Best Life** **Hours**:40 hours across 5 days per week** **Salary**:£10.79 Per Hour** **Atlas Hotels** is hiring a **Team Leader** right now at the **Holiday Inn Express Northampton - South **. Have you got previous experience of leading a team in a customer service environment? Great! It doesn’t need to be in hotels - if you join our...

  • Accounts Payable Team Leader

    1 month ago

    Northampton, United Kingdom CV-Library Full time

    Morgan McKinley, Northern Home Counties is proud to be working with an exciting client, looking for a Accounts Payable Team Leader. Job Opportunity: Accounts Payable Team Leader Location: Hybrid/Remote Working Hours: 37.5 hours per week (Monday to Friday) Salary: up to £35,000 pa About the Role: We are seeking an experienced Accounts Payable Team...

  • Team Leader

    6 months ago

    Northampton, United Kingdom Atlas Hotels Full time

    **Hours**: 40** hours across 5 days per week** **Salary**:£11.87 per hour** **Atlas Hotels** is hiring a **Team Leader** right now at the **Holiday Inn Express Northampton** Have you got previous experience of leading a team in a customer service environment? Great! It doesn’t need to be in hotels - if you join our friendly, enthusiastic and guest...

  • Payment Specialist

    3 days ago

    Northampton, United Kingdom Pareto Law Full time

    **Barclaycard - Payment Specialist (FTC 12 months)** Location: Northampton Ref: J12002:EM:PS:SB **Salary**: £23,000 Sector: Finance - Payment Solutions With roots tracing back over 300 years and with offices across 60 countries, Barclaycard retain historical precedent and a global presence that sets them apart from other graduate employers. Facilitating...

  • Payment Specialist

    7 days ago

    Northampton, United Kingdom Pareto Full time

    **Barclaycard - Payment Specialist (FTC 12 months)** Location: Northampton Ref: J12002:EM:PS:SB **Salary**: £23,000 Sector: Finance - Payment Solutions With roots tracing back over 300 years and with offices across 60 countries, Barclaycard retain historical precedent and a global presence that sets them apart from other graduate employers. Facilitating...

  • Payment Specialist

    6 months ago

    Northampton, United Kingdom Barclays Full time

    **Payment Specialist** **Northampton** As a Barclays Payment Specialist, you will be joining the Business Payments division, focused on new client acquisition as well as existing client growth/loyalty & retention, offering both Issuing & Acquiring solutions via proprietary and digital channels. In this role, you will have the opportunity to engage with SME...

  • Team Leader

    7 months ago

    Northampton, United Kingdom The Flavour Trailer Full time

    **Join Us as Team Leader for our Hardingstone Site!** Are you a motivated and experienced leader looking for a new challenge? We are currently seeking a dynamic individual to fill the position of Team Leader at our Hardingstone site. If you are passionate about leading a team to success, ensuring operational excellence, and fostering a positive work...

  • Assistant Team Leader

    7 months ago

    Northampton, United Kingdom The Flavour Trailer Full time

    **Assistant Team Leader: 28 Hours a week - Must be able to drive & have access to a car** The Flavour Trailer is recognised as Northamptonshire's favourite burger, our food is so good we have won multiple awards for it. We serve delicious food in both Northamptonshire and Leicestershire seven days a week. We take pride in every detail from picking the very...

  • Customer Team Leader

    6 days ago

    Northampton, United Kingdom Coop Full time

    Retail Supervisor - Customer Team Leader Location: High Street, Long Buckby, NN6 7RE Pay: £10.45 per hour & amazing benefits. Contract: 25 hours per week + regular overtime, permanent, part time Full training given Working pattern: Varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be...

  • Customer Team Leader

    7 days ago

    Northampton, United Kingdom Coop Full time

    Retail Supervisor - Customer Team Leader Location: Upton Place, High Street, Northampton, NN5 4UX Pay: £10.45 per hour & amazing benefits. Contract: 20 hours per week + regular overtime, permanent, part time Full training given Working pattern: varied shifts including early mornings (store opening), late evenings (store closing) and weekends, to be...

  • Pharmacy Team Leader

    7 days ago

    Northampton, United Kingdom Superdrug Full time

    Our Northampton Hub is the future of Pharmacy, where all Online Prescriptions are distributed from. We are located above our Central Northampton Store within the Grosvenor Shopping Mall, which is open 7 days a week, Monday to Sunday. The Hub consists of 50 staff, working in a Fun, Busy and Interactive Environment. We are looking for a new Pharmacy Team...

  • Assistant Team Leader

    7 months ago

    Northampton, United Kingdom The Flavour Trailer Full time

    **Assistant Team Leader: 28 Hours a week - 4.30pm-9.30pm** **Must be able to drive & have access to a car** The Flavour Trailer is recognised as Northamptonshire's favourite burger, our food is so good we have won multiple awards for it. We serve delicious food in both Northamptonshire and Leicestershire seven days a week. We take pride in every detail...

  • Assistant Team Leader

    6 months ago

    Northampton, United Kingdom The Flavour Trailer Full time

    **Job description** **Assistant Team Leader: 28 Hours a week - 4.30pm-9.30pm, Thursday - Monday** **Must be able to drive & have access to a car** The Flavour Trailer is recognised as Northamptonshire's favourite burger, our food is so good we have won multiple awards for it. We serve delicious food in both Northamptonshire and Leicestershire seven days a...

  • Pharmacy Team Leader

    7 days ago

    Northampton, United Kingdom Superdrug Full time

    Our Northampton Hub is the future of Pharmacy, where all Online Prescriptions are distributed from. We are located above our Central Northampton Store within the Grosvenor Shopping Mall, which is open 7 days a week, Monday to Sunday. The Hub consists of 50 staff, working in a Fun, Busy and Interactive Environment. We are looking for a new Pharmacy Team...

  • Pharmacy Team Leader

    7 months ago

    Northampton, United Kingdom Superdrug Full time

    **This vacancy is for 39hrs/pw** **Why Superdrug?** Passionate about delivering exceptional Patient care? Are you a leader with a good head for business? Can you get the best out of people - even when you’re under pressure? As a Superdrug Pharmacy Team Leader, you’ll lead by example, you'll support the Pharmacy Manager to ensure all key operational...

  • Team Leader

    6 days ago

    Northampton, United Kingdom Clipper Logistics Full time

    Clipper Logistics is one of the leading retail fulfilment businesses in the UK. With ability and agility at our core, our cutting edge operations allows us to provide world class customer service to brands such as John Lewis, River Island, SuperDry and The NHS. We currently have an opportunity for a Team Leader available to join our Northampton 1 site (NH1)...

  • Digital Payments Specialist

    2 days ago

    Northampton, Northamptonshire, United Kingdom N Consulting Limited Full time

    Job OverviewN Consulting Limited seeks a seasoned Digital Payments Specialist to drive innovation in payment processing and card management platforms. This critical role bridges business needs and technical solutions, requiring a strong background in Payments and Cards domain.We are looking for a highly skilled professional with a minimum of 3–5 years of...