Operations Tech Administrator
4 months ago
Ensuring an excellent customer service is provided at all times. You will be required to take responsibility for technical queries in the team and analyse and reduce Operational losses.
Day to Day Tasks:
- Technical issues relation to the product they administer
- Attending meetings to keep up to date with projects
- Printing and posting letters (biggest workload, not paperless)
- Ad hoc (phone skills)
Key Responsibilities:
- Day to day enquiries are handled in an attentive manner and are resolved to the satisfaction of the enquirer, Seeking guidance, where necessary.
- Written responses are composed and produced in a structured manner, providing full explanation of issues
- Provide technical guidance on the complex issues/queries. Including supporting other teams within Wealth Operations.
- Continuous review of procedures/processes to ensure they remain effective and compliant.
- Take responsibility for investigating and resolving customer complaints in a timely manner. Ensure preventative actions are implemented where necessary.
- Build and maintain professional relationships with Stakeholders
- Loss data is analysed. Suggest process improvements and drive implementation
- Queue SLAs within tolerance. Escalate any concerns with not achieving SLAs.
Knowledge & Experience
- Knowledge of tech issues/products/ Investments
Job ID IDIBU-23035
- ABOUT COMPANY
- Talent Solutions TAPFIN in partnership with HSBC
- London, United Kingdom
Accounting & Finance
At the heart of ManpowerGroup, TAPFIN (Talent Solutions) is the managed service provider (MSP) working in partnership with HSBC. We leverage a blend o...
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