Executive Assistant

6 months ago

Stockport, United Kingdom Elite Search Group Ltd Full time

_Unleash your potential and join one of the best car leasing companies in the North West Holding immediate one stage interviews and start dates If you are looking to join a successful, well established business who invest in their staff, please read on..._

**Salary Up To - £30,000 basic.**

**Location - Stockport**

**Hybrid Working - post probation**
- **Executive Assistant to Managing Director**_

The following is a detailed job description, for those who carry out the role of Executive Assistant to Managing Director within the business.

**Responsibilities & Duties**

▪ Always represent the company in a professional manner.

▪ Ensure products and services are sold in a compliant manner.

▪ Work within the guidelines of the Financial Conduct Authority.

▪ Understand and operate within the framework of the BVRLA (British Rental and Vehicle Leasing Association).

▪ Treat Customers Fairly.

▪ Work towards set targets and goals.

▪ Work with the highest level of integrity, and confidentiality.

▪ Make and receive telephone calls, including (but not exclusive too) to existing customers, assisting the Director(s) in identifying buying signals, and future buying patterns.

▪ Answering incoming calls in a professional manner.

▪ Updating and operating the company’s System.

▪ Managing the whole life customer cycle. Including immediate follow up, active follow up during life of the agreement, and the renewal of the vehicle.

▪ Ensure customer correspondence is sent to the customer, as instructed.

▪ Manage and operate certain specific fleet customer tasks, including (but not exclusive too) Driver Licence Checking, Fleet Management Software, or Internal Spreadsheets where appropriate.

▪ Build and maintain customer relationships.

▪ Provide high levels of customer service.

▪ Operate and respond to Director(s) queries and questions in an agreed timescale.

▪ Understand and resolve customer queries. Responding in a timely manner and managing items such as Contract Extensions, End of Contract Purchase Prices, Customer requested Mileage Amendments, and Early Terminations.

▪ Work with our Manufacturer/Dealer to find appropriate stock for the customer as instructed by Director(s).

▪ Operate and understand our leasing company systems. Obtain the best price for the customer by using these systems efficiently.

▪ Transfer the best available price for the client, into the System.

▪ Obtain a signed customer order form where appropriate.

▪ Obtain a fully completed customer finance proposal where appropriate, incorporating all necessary data protection requirements.

▪ Transfer the customer finance proposal into the appropriate finance company system, accurately.

▪ Obtain a finance decision and advise the customer of the finance company’s decision (where appropriate). Obtain additional information, where appropriate, from the customer and transfer this to the finance company. (if instructed)

▪ Prepare a fully completed customer file, for transferring the deal to our administration team. The file will include a Signed Customer Order, a Fully Completed Customer Finance Proposal, an Administration Fee receipt (where applicable), a Finance Approval.

▪ Maintain good relationships with suppliers, customers, staff and management.

▪ Manage customer expectations.

▪ Work closely with other departments, to maintain a smooth customer experience.

▪ Manage customer complaints, in line with company complaints procedure.

▪ Personal development. Keeping up to date with changes to legislation, with product knowledge including vehicles, finance products, tax changes and general market analysis.

**Qualifications and Skills**

▪ Excellent communication skills

▪ Customer and commercially focused

▪ Strong attention to detail is a must.

▪ Solid organisational skills, able to multi-task and prioritise workload.

▪ Proven experience in stakeholder and customer management

▪ Adaptable, willingness to learn new processes and tasks

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00-£30,000.00 per year

**Benefits**:

- Canteen
- Casual dress
- Company events
- Company pension
- Free parking
- On-site parking
- Transport links

Ability to Commute:

- Stockport, Greater Manchester (required)

Work Location: In person

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