Receptionist / Front of House

6 months ago

Manchester, United Kingdom Jones And Co. Styling Opticians Full time

**About us**

Our goal is to transform how people feel about independent eyewear We help people look good and feel good in glasses, and make good decisions about their eyewear and eyecare. We are also a internationally respected flagship store that provide training and inspiration for other independent opticians in the UK, Europe and US through our sister company Optical Success Academy.

**UK’s Leading Independent Boutique Opticians Seeking Customer-Service Obsessed, Style-Loving Team Member**

Are you a people-person? Do you love getting to know clients and customers every day? Do you get a buzz out of delivering true 5-star personal service? And do you have an interest in style, fashion or design? If, so this could be the perfect role for you

**What’s this job really about?**

The purpose of this role is to make our clients feel special and build great realationships with them. They come to us because they want to look good and feel good in glasses. And you will be the first smiling face they will see when they walk in or call on the phone. We have a team of amazing opticians that help them choose glasses and your role is make sure all of our clients are being wowed and having an incredible customer experience with us at all times

**It includes**
- Welcoming new clients, getting to know them and their preferences and starting a great, long-term relationship between them and us.
- Getting to know regular clients on a first-name basis, providing personal service, and making them feel special.
- Talking with clients about their interests, eyewear, style, and finding points of connection with everyone as an individual.
- Being a barista (or mixologist) Serving amazing teas, coffees, Pimms, beers, or prosecco to our clients. A good drink is part of the Jones And Co. experience
- Looking after the appearance of the practice retail environment throughout the day and making sure the way the practice looks is a wow for clients.
- Effortlessly managing several clients in the practice at the same time, making sure everyone is being looked after and made to feel special. Being the perfect host
- Running the day like a well-oiled machine. Keeping the appointment book, client arrivals, customer experiences, and team members organised and co-ordinated so every client has a ‘wow’ experience with us.
- Having great initial conversations on the phone with potential new clients and regular clients when they call and booking them in to see us.

**Who will I be working with?**

Jones And Co. Styling Opticians is a successful boutique practice in Manchester city centre. Because of our growth we are currently looking to add an ambitious, like-minded, front-of-house team member to our current superstar team. If you’ve ever dreamed about what it would be like to be part of a high performing team that gets spectacular results and has fun in the process, then you should act quickly.

If you haven’t yet found the environment and people that bring out the best in you, and you want to be part of something big, something you can be proud of, then you’re the kind of person we’re looking for.

**This role is perfect for you if;**

** **You have an eye for style, design or fashion. You appreciate style and design

** **You love to make personal connections with clients, whether that’s on the phone or on the shop floor.

** **You get a buzz from being on the shop floor, interacting with clients, and getting involved in the day-to-day tasks that happen in a boutique business to create an exceptional experience for customers

** **You are skilled at communication, emotional intelligence, understanding customer perceptions, building personal relationships, delivering an experience, and handling any situation with finesse.

** **You’re a team player - you love working with a team of people who have the same high standards you have. You’ll help out and do whatever it takes to deliver an exceptional experience to a client.

** **You’re not interested in “only getting your wages”, but in developing your skills and your career, and making a positive contribution to a business and the community it serves.

** **You understand what it means to be a hard worker and are able to withstand the pressures of a fast-paced, deadline-driven work environment.

** **You pay attention to the details - our clients demand the highest standards and that is why they choose us.

** **You are confident and communicate confidently to reassure clients that they are in capable hands.

** You are articulate, able to communicate clearly.

** You are able to give world class service, and are genuinely interested in building strong and enjoyable relationships with clients.
- This is the ideal position for someone who wants to continue to learn, and expand his/her abilities.

**What will I need in order to be considered for this opportunity?**

- A positive and enthusiastic attitude with 'no excuses' is absolutely essential to thrive in

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