Customer Services Executive

3 weeks ago


Marlow, United Kingdom Softcat Full time

**Would you like to kick start your career in a supportive, collaborative and innovative company?**

**Do you enjoy working as part of an enthusiastic, passionate, and collaborative team?**

**Join our Customer Services Team**

You'll be joining Softcat's Customer Services Team in our Marlow Head Office. The Customer Services teams primary focus is to manage the returns process from start to finish and to assist with rectifying customer billing issues for set Sales Teams. You will be working in a busy and friendly team, with a great working atmosphere.

**Success. The Softcat Way.**

There's a uniqueness to Softcat - what we do, how we do it and why we do it. That's because we help customers to use technology to succeed, by putting our employees first. We give everyone the chance to step up and show how much they can achieve. We succeed when all our people succeed.

**Be part of a team that enables business growth**

We are looking for a Customer Services Executive to complement the existing team, and to act as a support to our customers and sales teams. The main purpose of the role is to take responsibility for the day to day organisation and smooth running of the returns process.

As Customer Services Executive, you'll be responsible for:

- Requests for return and or credits
- Obtaining Returns Authorisation from Supplier
- Issuing Softcat Returns Authorisation to customer
- Arranging collection of goods from customer
- Returning goods back to supplier
- Logging all return details onto the system

**What we need from you**
- Someone who is highly organised with high attention to detail
- Excellent Time Management Skills
- Someone not afraid to roll their sleeves up and work hard
- Have an excellent telephone manner
- Excellent communication and administration skills
- You must be proficient in Microsoft Office (Word, Excel & Outlook) and have excellent analytical and numerical

**Work in a way that works for you**

We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

- Hybrid working - 3 days in the office and 2 days working from home
- Working flexible hours - flexing the times you start and finish during the day
- Flexibility around school pick up and drop offs

**Working with us**

Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background.

**Join us**
- As part of our commitment to supporting, attracting and retaining the best diverse talent, Softcat is proud to partner with organisations like WORK180, My G Work and Black Young Professionals. Work 180 endorse employers that demonstrate on-going support for women at work, including offering benefits and policies that best support female employees. My G Work support us in our aim of attracting more LGBTQ+ talent. The BYP network support us in diversifying our talent pool by tapping into the black professional community._



  • Marlow, United Kingdom Techtronic Industries - TTI Full time

    Techtronic Industries (UK) Limited is part of the global TTI group, who are world leaders in cordless technology, manufacture and sell power tools across the world. TTI UK distributes Milwaukee and Ryobi products through a variety of channels to retail customersand end users. TTI UK continues to grow in an established and stable market. We are currently...


  • Marlow, United Kingdom Trinity Resource Solutions Full time

    We have an exciting opportunity available with our market leading client based in Marlow. They are looking for experienced customer service professionals to join their fun and friendly team.    Benefits: 25 days annual leave plus Bank holidays Hybrid working (on completion of probation) Private Medical and Dental Insurance (single cover), on successful...


  • Marlow, United Kingdom Trinity Resource Solutions Full time

    We have an exciting opportunity available with our market leading client based in Marlow. They are looking for experienced customer service professionals to join their fun and friendly team.  Benefits:25 days annual leave plus Bank holidays Hybrid working (on completion of probation) Private Medical and Dental Insurance (single cover), on successful...


  • Marlow, United Kingdom Bucks & Berks Recruitment PLC Full time

    An exciting opportunity has arisen to join our client, a leading organisation, in Marlow, home to some of the most well known brands in the UK!Fantastic benefits, lovely working hours - 9am - 5pm Mon to Fri, plus 25 days holiday and private medical.We are looking for someone confident, customer focused and enthusiastic with previous office based customer...


  • Marlow, United Kingdom Trinity Resource Solutions Full time

    Are you a Customer Service Agent who is looking for a new and exciting opportunity to join a growing retail brand? Our client due to growth are looking for a Customer Service Agent to join them on a permanent basisIf you're looking for a company with great benefits and culture - then please apply!This leading international power tools company are looking for...


  • Marlow, Buckinghamshire, United Kingdom Techtronic Industries - TTI UK Full time

    Techtronic Industries (UK) Limited is part of the global TTI group, who are world leaders in cordless technology. TTI manufacture and sell power tools across the world. TTI UK distributes Milwaukee and Ryobi products through a variety of channels to retail customers and end users. We continue to grow in an established and stable market. We have a new B2B...


  • Marlow, United Kingdom Softcat Full time

    **Would you like to kick start your career in a supportive, collaborative and innovative company?** **Do you enjoy working as part of an enthusiastic, passionate, and collaborative team?** **Join our Asset Intelligence team** The Asset Intelligence Team provides services that follow the same general strategy - We take complex information such as asset...

  • Customer Service B2B

    4 weeks ago


    Marlow, United Kingdom Page Personnel - UK Full time

    Leading business in the Consumer Goods and Technology sectors - Opportunity to develop an grow your own role and responsibilities **About Our Client**: **Customer Service Adviser - Marlow**: The Customer Services Advisor provides first line support to customers through direct customer contact over the telephone, via webchat and team mailboxes. The Customer...


  • Marlow, United Kingdom S4 Personnel Ltd Full time

    **Ref: 3441** **Job Title: eCommerce Customer Service** **Salary: £24,000** **Location: Marlow** If you have telephone and eCommerce Customer Service experience this is a great opportunity to work for a well-respected employer in Marlow. Our client is looking for someone with experience of B2C customer service, resolving complaints and taking and...


  • Marlow, United Kingdom Trinity Resource Solutions Full time

    Key Responsibilities: - Deal directly with customers either by telephone, electronically or face to face - Manage all customer orders as per the internal SOP's and customer vendor compliance - Handle and respond efficiently to all general and order specific customer enquiries - Provide pricing and delivery information - Obtain and evaluate all relevant...


  • Marlow, United Kingdom S4 Personnel Limited Full time

    **Ref: 3440** **Job: Customer Services Agent** **Location: Marlow** **Salary: £21,000 - £24,000** **Main Responsibilities**: - Handle and respond efficiently to all general and order specific customer enquiries (such as availability and pricing queries) - Log details of enquiries, comments and complaints and details of actions taken - Communicate and...


  • Marlow, Buckinghamshire, United Kingdom Trinity Resource Solutions Full time

    Are you a Customer Service Agent who is looking for a new and exciting opportunity to join a growing retail brand? Our client due to growth are looking for a Customer Service Agent to join them on a permanent basis If you're looking for a company with great benefits and culture - then please apply!This leading international power tools company are...


  • Marlow, Buckinghamshire, United Kingdom Trinity Resource Solutions Full time

    Are you a Customer Service Agent who is looking for a new and exciting opportunity to join a growing retail brand? Our client due to growth are looking for a Customer Service Agent to join them on a permanent basis If you're looking for a company with great benefits and culture - then please apply!This leading international power tools company are looking...


  • Marlow, United Kingdom Trinity Resource Solutions Full time

    E-Commerce Customer Services Agent - Operations Team Key Responsibilities: - Deal directly with customers either by telephone or electronically via internal Contact Centre Solution and CRM systems - Manage all direct customer orders as per the internal sales order process - Handle and respond efficiently to all general and order specific direct customer...


  • Marlow, United Kingdom Lynx Recruitment Ltd Full time

    **Business Development Executive - Marlow - Hybrid** **£45,000 + Uncapped Commission OTE - £65,000+** IT Sales experience is essential. I am currently recruiting for a well-known, IT Security specialist within the security and network industry who are looking for a Business Development Executive/Manager to join their team based in Marlow. I am looking...


  • Marlow, United Kingdom Chiltern Recruitment Ltd Full time

    Our client a family run company in Marlow are seeking a**French** speaking Customer Service Administrator this is a minimum 4-month contract. Immediate start 4th January 2023. **Key Responsibilities** - Daily contact with existing customers - Generating enquiries from customer contact calls - Providing proactive customer outreach - Updating contact details...


  • Marlow, United Kingdom Ciphr Full time

    **Location** Hybrid, remote and Marlow office based **Vacancy Type** Permanent/Full Time **Job Summary** **We currently have an exciting opportunity for an experienced IT customer service analyst to join our 1st Line Technical Customer Service team.** We are all about people at Ciphr. Our values are trust, drive, authenticity, and accountability. We...


  • Marlow, United Kingdom Ciphr Full time

    **We currently have an exciting opportunity for an experienced IT customer service analyst to join our 1st Line Technical Customer Service team.** We are all about people at Ciphr. Our values are trust, drive, authenticity, and accountability. We want you to bring your authentic self to work giving you the space to be yourself whether that is creative,...


  • Marlow, United Kingdom Softcat Full time

    **Would you like to kick start your career in a supportive, collaborative and innovative company?** **Do you enjoy working as part of an enthusiastic, passionate, and collaborative team?** **Join our Microsoft Azure Team** **Success. The Softcat Way.** There's a uniqueness to Softcat - what we do, how we do it and why we do it. That's because we help...

  • Event Executive

    1 month ago


    Marlow, United Kingdom Softcat Full time

    **Are you passionate about events?** **Do you enjoy working as part of an enthusiastic, passionate, and collaborative team?** **Join our Marketing team** The story of Softcat is one driven by an unprecedented ‘people first' culture that celebrates talent, champions potential, and delivers customer-centric technology solutions that support business...