Business Support Officer

1 month ago

Reading, United Kingdom NHS England Full time

The role is part of a regional admin hub and flexible resourcing pool supporting senior managers across the South East. The admin hubs were set up during New NHSE England programme to create an environment where administration and business management services are professionalised, with a minimum standard of service to be expected to those they support.

The hubs enable a joint and consistent response to existing and upcoming regional priorities. The key objectives of the hubs are:
Resources are shared more effectively across functional directorates, including minimum standards around ‘office cover’ by promoting more purposeful and consistent use of the Region’s Estates portfolio.

The hubs provide peer to peer support, shared learning and provide cross cover during planned and unplanned absence.

Offers development opportunities for staff with training and shadowing opportunities and are great opportunity for personal and professional growth.

**The are currently three hubs and as listed below**:
Nursing / Medical / Public Health

Performance and Improvement / Strategy and Transformation

Workforce, Education and Training / RD Office / Commissioning / Finance

The post holder will work as part of a team delivering an efficient and effective Business Management Support Service in the South East Region in line with the job description.

**Key responsibilities will include**:
- **Planning and Organising**: Ensuring the Chair and Team are properly supported to arrange and run meetings including managing documentation for meetings and events, preparation of agenda, minutes of meetings, tracking actions and timeframes as appropriate. Outcome required: Delivery of successful and productive meetings which facilitate delivery of outcomes agreed.

**Service Improvement**: Assist with identifying opportunities to improve services, setting up and managing effective business processes to facilitate smooth running of the directorate/team. Working closely with other team members to improve current practices and achieve the best possible outcomes.

**Communication**: Ensuring appropriate and timely responses to all relevant correspondence, draft routine responses and ensure correspondence is accurate and delivered in a timely manager. Communicating information including briefings and reports to managers and project leads, handling confidential and sensitive information.

In April 2023, NHS England, NHS Digital, and Health Education England merged to create a new, single organisation to lead the NHS in England. This new NHS England is designed to create a simpler, smaller, high performing, organisation that leads the NHS more effectively and is a better place to work. Speaking with one voice to the service.

The new NHS England board have set out the top-level purpose for the new organisation to lead the NHS in England to deliver high-quality services for all, which will inform the detailed design work and we will achieve this purpose by:
Enabling local systems and providers to improve the health of their people and patients and reduce health inequalities.

Making the NHS a great place to work, where our people can make a difference and achieve their potential.

Working collaboratively to ensure our healthcare workforce has the right knowledge, skills, values and behaviours to deliver accessible, compassionate care

Optimising the use of digital technology, research, and innovation

Delivering value for money.

Colleagues with a contractual office base are expected to spend, on average, at least 40% of their time working in-person.

The post holder will work as part of a team in delivering an efficient and effective Business Management Support Service.

**Key Responsibilities include**:
**Planning and Organising**: Ensuring the Chair and team are properly supported for meetings and events which deliver productive outcomes. Preparing agendas, RAID logs and minutes, working with the team to follow up actions and ensure they are delivered within agreed timeframes.

**Service Improvement**: Assist in setting up and maintaining effective business processes to facilitate the smooth running of the hub/team. Identifying new opportunities to improve services and working with colleagues across the hubs to implement.

**Analysis and Judgement**: Act as a contact point for teams, dealing with and responding effectively to complex queries including handling confidential and sensitive information on behalf of senior managers.

**Communication**: Supporting effective communication and stakeholder management internally and externally, acting as administrative lead for all incoming issues to the team mailbox and dealing with them within agreed timescales.

You can find further details about the job, organisational structure, recruitment
profile, expected outcomes and benefits information in the attached Job Description
and other supporting documents
Secondments

Applicants from within the NHS will be offered on a secondment basis only

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