Customer Service Advisor
3 weeks ago
Due to continued growth HMCA are looking for Customer Service Advisors to join our supportive team.
Role responsibilities for the Customer Service Advisor include
- Handing both incoming and outbound calls from customers, providing information on a range of products and benefits
- Listening and interpreting information given, open questioning and summarising / recapping to establish next steps
- Sending out quotations and following up
- Operating within a Financial Conduct Authority regulated environment
- Logging all information on internal CRM system and use of MS Office (Outlook, Word, Excel)
- Working as part of a close and supportive Enquiry Line Team and the wider organisation
- Previous telephony customer service
- Ability to build rapport over the phone with proven listening and strong communication skills
- Positive attitude and self-motivated
- IT literate and confident with MS Office
The working hours are Monday - Friday 9.00am - 5.00pm with an hour for lunch. Car parking is available and the office is located in central Knaresborough less than 5 minutes from Knaresborough bus and train stations.
Work remotely
- No
**Salary**: From £24,000.00 per year
**Benefits**:
- Company pension
- Cycle to work scheme
- Life insurance
- On-site parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Yearly bonus
Work Location: In person
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