Customer Service Advisor

3 weeks ago


Knaresborough, United Kingdom HMCAS PLC Full time

Due to continued growth HMCA are looking for Customer Service Advisors to join our supportive team.

Role responsibilities for the Customer Service Advisor include
- Handing both incoming and outbound calls from customers, providing information on a range of products and benefits
- Listening and interpreting information given, open questioning and summarising / recapping to establish next steps
- Sending out quotations and following up
- Operating within a Financial Conduct Authority regulated environment
- Logging all information on internal CRM system and use of MS Office (Outlook, Word, Excel)
- Working as part of a close and supportive Enquiry Line Team and the wider organisation
- Previous telephony customer service
- Ability to build rapport over the phone with proven listening and strong communication skills
- Positive attitude and self-motivated
- IT literate and confident with MS Office

The working hours are Monday - Friday 9.00am - 5.00pm with an hour for lunch. Car parking is available and the office is located in central Knaresborough less than 5 minutes from Knaresborough bus and train stations.

Work remotely
- No

**Salary**: From £24,000.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Life insurance
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Yearly bonus

Work Location: In person


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