Technical Administrator

7 days ago


Cardiff, United Kingdom Aldermore Bank PLC Full time

Let us tell you a bit about us

We’re a nimble and ambitious financial services specialist. Backing people to fulfil life’s hopes and dreams; delivering the most compelling customer experience across Banking and Motor Finance.

We are a UK-based financial services specialist that supports our customers across a range of products and services. Aldermore Group was formed by bringing together two very successful businesses, Aldermore Bank and MotoNovo Finance, under the First Rand umbrella.

We thrive upon saying “yes” to our customers. We respect the ingenuity of entrepreneurs and their startups; we give first-timers a leg-up onto the property ladder; we open up the lending market to many; and thousands of customers chose Motonovo Finance every week to buy their next car, van or motorbike.

This is where you come in. We are on a journey. A journey defined by a destination; to deliver on our purpose.

Feel like being part of

As a Technical Administrator you will proactively assist the Dealer Services Manager in providing a professional service to dealers, brokers and account managers, controlling effectively and efficiently the day-to-day operations, adhering to Company procedures and standards at all times. Setting up and maintaining new and existing dealers, installing pricing, creating and maintaining products and services, managing all related administration tasks in a professional manner. Liaise with all necessary departments to provide assistance to dealers, brokers and account managers in order to deliver a reliable and efficient service

This role will be based in our Cardiff office however, you will be able to work a blend of both home and office each week. You’ll be made to feel part of your new team by your Line Manager, and colleagues through regular contact and virtual interaction.

What would your day look like?

Provide dealers and brokers with an efficient service in a professional, enthusiastic and knowledgeable manner at all times in order to maintain and develop customer relationships and to promote MotoNovo Finance and perform to agreed service levels in line with dealer requirements whilst liaising closely with the all departments to deliver exceptional service.

Undertake the setting up and ongoing maintenance of new and existing dealers including reviewing the Dealer Qualification Document and pricing model, conducting business and director/proprietor searches, ensuring relevant mandated

Ensure that prompt and regular communication and support is maintained between all internal and external parties to ensure seamless and consistent service levels are maintained at all times, reporting exceptional matters to line management

Maintain all systems-based records in an accurate and timely manner, e.g. undertake the administration of dealer incentive schemes duties, predominantly Dealer Hub and MotorV8, manning the designated ”Helpdesk” function, issuing documentation and the setting up and maintenance of records.

Assist in the documentation of offer, variation and termination letters, ensuring they are compliant in accordance with Company procedures, agreed terms and conditions and produced in an accurate and timely manner

Ensure all plans and campaigns are set up accurately and in a timely manner. Investigate and resolve data integrity issues and other anomalies on IT based systems to a satisfactory conclusion reporting exceptional matters to line management.

Conduct formal reviews of dealer quality, oversight of dealer FCA Licences, ensuring all dealers are compliant and correctly licensed, act upon Equifax Portfolio alerts relating to any detrimental financial data relating, reporting all anomalies.

Undertake the periodic review of Distribution Support accounts, analysing data and referring reviews to field sales management.

Undertake monthly invoicing and billing of dealers Quote and Propose finance calculators, liaising with the third party supplier and processing cancellations where applicable.

Maintain all dealer records in an accurate and timely manner ensuring data integrity is maintained at all times and assist with any commission adjustments and dealer debit backs in order to ensure potential losses are minimized or negated.

Undertake the administration and payment of dealer incentives, e.g. commissions, Distribution Support, MV8.

Assist the Dealer Services Manager Assistant Manager & Team Leaders with staff training, development and providing cover in their absence

Assist in the collation of management information, as requested.

Maintain a comprehensive and up to date knowledge and understanding of MotoNovo Finance products and services, providing accurate information and proactively promoting them where appropriate

Maintain an up-to-date knowledge of regulatory and legislative information related to MotoNovo Finance products and services (e.g. ICOB, FCA Rules, Money Laundering, Data Protection, etc.) as advised by Line Management. Ensure all Money Laund



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