Senior Team Leader

4 weeks ago


Edinburgh, United Kingdom Marston Holding Limited Full time

Vacancy ID:

- 031684
- Town:

- Edinburgh
- Closing Date:

- Salary:

- £32,627-
- Professionalism - Achieving the Highest Standards-
- Accountability - ownership and responsibility of our actions-
- Respect - For each other and customers-
- Transparency
- open in the way we engage and do business-
- Innovation - Enthusiasm for new ideas and technologies- The role of the Senior Team Leader is to lead and motivate the On-street Team Leaders and to support the Assistant Client Account Manager in all aspects of the day-to-day operations. Ensure team members have a full understanding of KPIs (Key Performance Indicators) attached to the service provided to ensure achievement of business objectives.- What you'll be doing-
- To manage, motivate and ensure commitment of staff through effective leadership-
- Identify any needs for development/improvement by monitoring staff performance via KPI (Key Performance Indicator), observation, and auditing of work-
- Improve performance and ensure the development of each Team Leader through effective coaching, training, and the setting of SMART objectives-
- Develop the knowledge and competencies of the Team Leaders by identify development areas and address any poor performance by effective performance management techniques-
- Ensure an effective level of communication with staff through team briefings, the use of monthly1-2-1 meetings, coaching, objective setting, training, and performance management.-
- Effectively communicate and share ideas with fellow Senior Team Leaders to collectively make decision-
- Carry out 6 monthly performance reviews with your Team Leaders on a one-to-one basis as part of the performance management cycle-
- Deal with any health and safety issues relating to all staff within your designated base-
- Be responsible for some financial budgets and expenditure through ordering of uniform, stationary and Building maintenance- Who we are looking for-
- Ability to manage and supervise a team of colleagues-
- Ability to analyse KPIs to manage performance-
- Experience of handling difficult situations whilst interacting with others (members of public, customers, colleagues)-
- Effective communication and organisational skills-
- Good understanding and use of Microsoft Office Applications-
- Maintain a motivational and proactive approach at all times-
- Adaptable to change and innovative ideas-
- Flexible to meet business requirements-
- Excellent planning, time management and organisational skills-
- Team player, both as a member and a leader-
- Ability to remain focused and decisive when working to specified targets in a pressured environment.- What we give you-
- 25 days annual leave plus bank holidays-
- Pension scheme-
- Training and Development-
- Discount Scheme-
- Employee Assistance Programme


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