Housing Options Officer

1 week ago


Hertford, United Kingdom East Herts Council Full time

**Job Ref**
- HOO1608

**Location**
- Hertford

**Function**
- Housing and Health

**Salary**
***
- £25,611 - £27,508 including local weighting pro rata

**Status**
- Part Time

**Type**
- Permanent

**Hours**
- 30

More details

Housing Options Officer
Grade 4, £25,611 - £27,508 pro-rata (inclusive of local weighting), Part-time (30 hours per week), permanent. Based at our Wallfields offices in Hertford. Closing date is Sunday 3rd September at 5pm.
The Role:
East Herts Council is looking to recruit a hardworking, capable individual with the ability to support potentially vulnerable clients to join our strong housing team.
In this exciting and rewarding role you will join the team responsible for the daily running of the Council’s housing register and Choice Based Lettings system. You will help assess the eligibility and priority of households for social housing and nominations to available accommodation in line with our Housing Register and Allocations Policy.
You will need to have excellent customer service skills to answer and deal with telephone and written enquiries from customers. You will provide explanations and clarification of housing policy and procedures and give general advice and guidance.
What we are looking for:

- Excellent oral and written communication skills;
- Excellent interpersonal skills and ability to relay complex information clearly and with empathy;
- A commitment to high standards of customer care;
- An ability to adopt a methodical and meticulous approach;
- Strong IT skills including a working knowledge of Excel, Word, Outlook and a preferred knowledge of Locata;
- Preferably recent experience of working in housing allocations, either for a Local Authority or a Registered Social Landlord.

How to apply
For an informal discussion regarding the role, please contact either Sean Corcoran - Housing Needs Manager or Ruth Nudd, Options and Nominations Officer, on 01279 655261.
Closing date is Sunday 3rd September 2023 at 5pm.
EHC is an equal opportunity employer committed to embracing a diverse and inclusive work environment. We aim to attract and retain the best people regardless of their gender, marital/parental status, ethnic origin, nationality, age, background, disability, sexual orientation and gender identity


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