Call Centre Agent
3 weeks ago
A permanent Call Centre Agent is required for a family-owned company in Hertford that operates a national plumbing, heating & drainage engineers call-out service.
**Call Centre Agent Package**:
- A starting salary of £25,000 (reviewed after 6 months of service)
- 5 shifts per week with one weekend day required
- Optional overtime available
- Office-based role in Herford Town Centre
- Full training will be provided
- 20 days annual leave allowance
- Christmas shutdown
- Workplace pension scheme
**Call Centre Agent Duties**:
- Taking inbound calls, establishing the requirements and assigning an engineer to the job.
- Delivering quotes / final invoices to customers and taking payment over the phone.
- Providing prompt and efficient service to customers and assisting them on the journey from taking the call to completing of the job.
- Following set processes and guidelines to ensure all required actions are carried out to achieve the desired outcome.
**Call Centre Agent Requirements**:
- Excellent customer service, communication and organisational skills. (essential)
- Have a confident and enthusiastic manner. (essential)
- Enjoy being on the phone in a busy environment. (essential)
- Be reliable and trustworthy (essential)
- Ability to work well under pressure (essential)
- Ability to work a 9 hr shift with start times between 8am to 11am (essential)
- Previous experience in a call centre or customer service role (preferred)
- All training will be provided
**Job Types**: Full-time, Permanent
**Salary**: From £25,000.00 per year
Schedule:
- Day shift
- Monday to Friday
- Weekend availability
Work Location: In person
Reference ID: CLCNT34s2
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