Head of Operations- Food Production

7 months ago


East Acton Station, United Kingdom wagamama Full time

**the role |**

we’ve got an exciting opportunity for an experienced head of operations to join our team here at wagamama. this on-site role is based in our central production unit in east acton where you will oversee + lead the production of gyoza + sauces for our 160+ site restaurant estate

**key responsibilities I**
- to oversee daily operation of the central production unit, ensuring full compliance with H&S + F&S regulations + standards
- partnering with director of food production, setting + driving site strategy making sure this is lived + breathed
- to deliver leadership, support & development of the team; currently up to 50 individuals across two production areas + support functions (hr, technical, engineering, accounts, goodsin + h&s)
- develop sound & efficient production processes to meet 100% order fulfilment, growth expectations + the quality standards required by our restaurants & brand
- to provide, as required, daily/weekly/monthly updates to the director of food production
- control production costs including labour costs, ingredient usage + wastage
- support director of food production with site’s p&l & capex budget
- ensure completion of weekly +/or monthly stock takes by supervisors and store staff

**the experience + personal attributes we are looking for |**
- preferably 5 years’ experience as an operations manager, general manager or factory manager level in either fresh, frozen or ambient processing
- engineering/facilities management background and/or experience + understanding of equipment + maintenance is essential
- strong H&S + F&S acumen
- experience in implementing lean manufacturing processes within the factory
- been involved in brc audits
- experience with supply to retailers is desirable
- approachable with excellent people skills + able to manage a large team
- able to work flexibly according to the needs of the business (weekends + nights as when required)
- hands-on approach + attitude

**the perks + quirks |**
- a competitive annual salary
- discretionary 20% bonus opportunity per year
- wagamama food allowance
- private healthcare
- pension contribution
- 25 days holiday + all bank holidays
- various discount across retail, hospitality + leisure

**the wagamama way |**

**kaizen,** meaning ‘good change’, is the philosophy that sits at the core of who we are. it shapes every dish we create and pushes us to find better ways in all we do. our food, how we think, how we work,** it has to be fresh**. committed to **championing change** in both our communities + the impact on the planet

three whole decades of acting different, we don’t conform, we celebrate difference. appreciating **personality over perfection**. welcoming everyone and their unique story to our benches. we **promise **to have your back. working together to build close bonds of trust + support. creating safe spaces where we can have real conversations with open hearts + open minds

all we ask is for you to dish up what makes you different

**be you, be wagamama**

wagamama is proudly part of disability confident



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