Autolend Recoveries Agent

**About Lendable
Lendable is on a mission to make consumer finance amazing**: faster, cheaper and friendlier.**

> We're building one of the** world’s leading fintech** companies and are off to a strong start:
> One of the** UK’s newest unicorns** with a team of just over 400 people

> Among the **top 10 fastest-growing** tech companies in the UK

>** Profitable** since 2017

> Backed by top investors including** Balderton Capital** and **Goldman Sachs**

> **Loved** by customers with the best reviews in the market (4.9 across 10,000s of reviews on Trustpilot)

So far, we’ve rebuilt the **Big Three** consumer finance products from scratch: loans, credit cards and car finance. We get money into our customers’ hands in minutes instead of days.

We’re growing fast, and there’s a lot more to do: we’re going after the two biggest Western markets **(UK and US)** where trillions worth of these are held by big banks with dated systems and painful processes.

**Join us if you want to**

> **Take ownership across a broad remit.** You are trusted to make decisions that drive a material impact on the direction and success of Lendable from day 1

> Work in **small teams of exceptional people**, who are relentlessly resourceful to solve problems and find smarter solutions than the status quo

> Build the **best technology in-house**, using new data sources, machine learning and AI to make machines do the heavy lifting

**About the role**

We're looking for a Recoveries agent to join our dynamic Collections team where you'll connect with customers facing financial challenges, listen to their stories, and offer tailored, affordable solutions. Your empathetic approach will ensure our customers feel supported and understood, creating payment plans that foster long-term financial stability. You'll also partner with our Recoveries team to manage vehicle collections efficiently, liaising with recovery agents and auction houses for timely recoveries.

**What you'll be doing**:

- Effectively **respond to inbound customer and third-party supplier **communications through multiple channels including debt collection agencies, recovery agents and auction houses.
- Evaluate customers’ financial circumstances to **determine their ability to repay** their arrears and **recommend appropriate solutions.**:

- Follow company policies and legal regulations regarding financial support practices, including **documenting all communication with customers** and updating account information accurately in the company's systems.
- Review potential accounts for placement with third-party suppliers and instruct appropriate suppliers accordingly.
- ** Issue Statutory Notices **to customers including Notices of Default and Termination, as well as regulatory notices on post-terminated accounts.
- Deal with accounts where the vehicle has been **seized** and **impounded**.
- ** Perform administrative tasks **to support internal and supplier operations, including training material preparation and other tasks as directed by management.
- Ensure that our customers are treated fairly at all times in line with **Consumer Duty.**:

- Support the wider team and take the lead in the Recoveries and Litigation Manager's absence.
- ** Stay up to date** on industry trends, regulations and best practices in financial support and recoveries.

**What you'll need to succeed**:

- Good understanding of **procedures, systems and processes **within the department.
- ** Logical and common sense approach** to evaluate situations and select appropriate solutions based on experience and an understanding of procedures.
- ** Strong prioritisation **skills, ability to organise and work independently.
- ** Resilient** and **calm** approach when faced with difficult situations.
- ** Takes responsibility **and demonstrates accountability to ensure high-quality output.
- Able to **adapt** **written** and **verbal** **communication** to an individual's needs.

**Your experience**:

- Be a** team player**, **flexible** and able to work on your own initiative.
- ** Strong interpersonal skills**, with the ability to establish effective working relationships at all levels.
- ** Excellent organisational skills** and **attention to detail **for maintaining accurate records and documentation.
- ** Demonstrates a sense of urgency **and good work ethic.
- ** Strong written **and **verbal** **communication** skills.
- ** Rapport building** with colleagues, customers and suppliers.Ability to work to deadlines.
- Problem-solving skills and the ability to operate comfortably in a **fast-paced and changing environment.**

**Life at Lendable (check out our **Glassdoor page**)**

> The opportunity to scale up one of the **world’s most successful **fintech companies.

>** **Best-in-class** compensation, including equity.

> You can work from home **every Monday and Friday **if you wish - on the other days we all come together IRL to be together, build and exchange ideas.

>** **Our