Customer Assistant

3 months ago

StocktononTees, United Kingdom Marks & Spencer Full time

wed 21:00-06:00
Thursday 21:00-0600
Friday 21:00-06:00

Thursday 21:00-06:00
Friday 21:00-06:00
Saturday 21:00-06:00

**Purpose**
- To deliver a great shopping experience for their customers, putting customers before task every time
- Champion new ways of working within stores through an open mindset and positive attitude
- Complete tasks and processes that deliver ‘best in town’ standards
- Serve and sell across all channels brilliantly well
- Be the voice of our customer to help us continually improve

**Key Accountabilities**
- Serve our customers efficiently and brilliantly well - on the shop floor and at service points
- Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy
- Skilled to utilise all digital tools and communication channels to do the job
- Share customer and colleague feedback to help us do things better
- Share knowledge and experience with colleagues to support others in building skill and confidence
- Own their own learning & development and proactively access digital learning solutions
- Know the daily sales targets, priorities, promotions & selling opportunities
- Have great product knowledge to sell and recommend our products and services
- Proactively engage with customers to understand their needs and make recommendations
- Understand the store priorities and their part to play
- Complete tasks with pace and in line with SOPs
- Minimise cost and waste through good process practice
- Follow safe and legal working practices

**Key Capabilities**
- Understands how M&S operates,it’sstrategy, future and the role they play
- Committed to delivering excellent work fast with great attention to detail
- Open to and acts on feedback, asking for this regularly
- Sets performance objectives for self in conjunction with line manager and in line with business plans
- Takes accountability for planning and managing own work efficiently to ensure objectives are met
- Is curious and asks questions to challenge the status quo - ask why the company does things the way it does things
- Effective at communicating their intentions to others; ensures communication is clear and simple
- In control of their own reactions and considers how to share their perspective to create better reaction for team
- Copes well with change and work challenges and recovers quickly from its impact
- Builds positive relationships by being a good listener and getting to know people by establishing a connection

**Technical Skills/ Experience**
- Contributing to store sales and cost control
- Work across the store to get things done right first time within timescales
- Comprehensive knowledge of customer shopping channels
- Good level of product knowledge and services across the store
- Up to date knowledge of the commercial operation and brilliant basics
- Understand customer needs and spot selling opportunities
- Adapting to change
- Good Knowledge of VM principles

**Key Relationships and Stakeholders**
- Customers
- Colleagues
- Store Leadership
- BIG

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

STOCKTON ON TEES, NORTH YORKSHIRE, ENGLAND;
Teeside Park

  • Customer Assistant

    3 months ago

    Stockton-On-Tees, United Kingdom McColl's Retail Group Full time

    **Customer Assistant** **We’re currently looking for enthusiastic and engaging people to join our Store team. If you have experience as a Customer Assistant, and want to move into a role that will offer you an opportunity to step up and lead a store in the Store Manager's absence, this could be a great position for you.** Here at McColl’s, we pride...

  • Customer Assistant

    3 months ago

    Stockton-on-Tees, United Kingdom M&S Full time

    **All the details** Customer Assistant - Clothing, Home & Beauty - Teesside **Temporary Position** Work Pattern WEEK 1 & 2 - Sun 10.00-14.00 Wed 16.00-20.00 Fri 16.00-20.00 **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our...

  • Customer Assistant

    3 months ago

    Stockton-on-Tees, United Kingdom M&S Full time

    **All the details** Customer Assistant - Clothing, Home & Beauty - Teesside **Temporary Position** Work Pattern WEEK 1 - Sun 12.00-16.00 Wed 14.00-18.00 Thurs 16.00-20.00 Fri 14.00-18.00 WEEK 2 - Sun 12.00-16.00 Wed 14.00-18.00 Thurs 14.00-18.00 Fri 14.00-18.00 **Purpose** To deliver a great shopping experience for our customers, we are looking for...

  • Customer Assistant

    3 months ago

    Stockton-on-Tees, United Kingdom Lidl Full time

    Part Time Summary £11.40 up to £12.30 per hour - This isn’t stacking shelves. This is feeding families. This role is for 20 hours per week. As a Customer Assistant at Lidl, no shift is the same and you get out what you put in. Starting at 5am some days to set up the store bakery for the day or finishing at 11pm on others to close the store and ensure...

  • Customer Assistant

    4 weeks ago

    Stockton-on-Tees, Stockton-on-Tees, United Kingdom Marks and Spencer Full time

    All the detailsCustomer Assistant - Bureau De Change - Teesside Park Temporary Position - 22 hours per week Work Pattern WEEK 1 & 2 - Sun Tues Wed Sat Travel Money Purpose To deliver a great experience for your customers across Travel Money and other services, putting customers before task every time Champion new ways of working within stores through...

  • Customer Care Assistant

    3 months ago

    Stockton-On-Tees, United Kingdom Bridge of Hope Full time

    ** My client based in Stockton is looking for a Customer Care Assistant to join their team on a temp to perm basis.** **Main Duties** - Organise and set up computerised and hard copy files and documents for upcoming developments - Logging warranty issues from pre-snags, home demonstrations and handover of properties - Liaise with site and subcontractors and...

  • Customer Assistant

    3 months ago

    Stockton-on-Tees, United Kingdom M&S Full time

    **All the details** **Mary street operations advisor, part time/temporary, 24 hours** **WEEK 1 & 3** **SUN - 1515-2115** **MON - 1515-2115** **TUES - 1515-2115** **THUR - 1615-2215** **WEEK 2 & 4** **SUN - 1515-2115** **TUES - 1515-2115** **THUR - 1615-2215** **SAT - 1515-2115** **Purpose** Your job purpose is to deliver an exceptional customer...

  • Customer Assistant

    3 months ago

    Stockton-on-Tees, United Kingdom Marks & Spencer Full time

    Working Pattern: Sunday 12:00-16:00 Tuesday 16:00-20:00 Wednesday 16:00-20:00 Friday 16:00-20:00 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete tasks and processes that deliver ‘best in...

  • Customer Assistant

    3 months ago

    Stockton-on-Tees, United Kingdom Marks & Spencer Full time

    Sunday 08:00-17:00 Saturday 10:00-14:00 Thursday 16:00-20:00 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete tasks and processes that deliver ‘best in town’ standards - Serve and sell...

  • Customer Assistant

    3 months ago

    Stockton-on-Tees, United Kingdom Marks & Spencer Full time

    **Sunday 11:00-15:00** **Monday 16:00-20:00** **Wednesday 16:00-20:00** **Friday 16:00-20:00** **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete tasks and processes that deliver ‘best in...

  • Customer Assistant

    3 months ago

    Stockton-on-Tees, United Kingdom Marks & Spencer Full time

    **Work Pattern**: **Friday 20:00-06:00** **Saturday 20:00-06:00** **£3 Unsociable Premium between the hour 22:00-06:00** **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete tasks and processes...

  • Customer Assistant

    3 months ago

    Stockton-on-Tees, United Kingdom Marks & Spencer Full time

    Sunday 14:00-18:00 Wed 16:00-20:00 Sat 13:00-22:00 Sunday 14:00-18:00 Mon 18:00-22:00 Fri 13:00-22:00 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete tasks and processes that deliver...

  • Customer Service Assistant

    3 months ago

    Stockton-on-Tees, United Kingdom Certas Energy UK Ltd Full time

    We currently have an opportunity for a Sales Assistant to work **24 **hours a week in our outlet at **Bradbury**. **What we are looking for..** - No experience necessary as full training will be given - A good appreciation of customer service - Hardworking and reliable - Polite and professional **Interested? What is in it for you**: - The salary for this...

  • Customer Service Assistant

    3 months ago

    Stockton-on-Tees, United Kingdom Certas Energy UK Ltd Full time

    We currently have an opportunity for a Retail Sales Assistant to work **16 **hours a week in our outlet at **Bradbury** **What we are looking for**: - A good appreciation of customer service - No experience necessary as full training will be given - Hardworking and reliable - Polite and professional **Interested? What is in it for you**: - Option to join...

  • Customer Service Assistant/supervisor

    3 months ago

    Stockton-on-Tees, United Kingdom Admiral Slots - Luxury Leisure Full time

    **Job Role: Customer Service Assistant/Supervisor, Stockton** **Hours per week: 30 hours per week** **Hourly rate: £11.50 - £13.50 per hour** **Shift pattern (if applicable): Must be fully flexible Monday to Sunday to work a range of day, afternoon, evening, overnight and weekend shifts.** **If working between the hours of 11pm and 6am, you will...

  • Customer Service Assistant

    2 months ago

    Stockton-on-Tees, United Kingdom Certas Energy UK Ltd Full time

    We currently have an opportunity for a Retail Sales Assistant to work 16 hours a week in our outlet at BradburyWhat we are looking for:A good appreciation of customer serviceNo experience necessary as full training will be givenHardworking and reliablePolite and professionalInterested? What is in it for you:Option to join our Simply Health plan, which...

  • Customer Assistant

    3 weeks ago

    STOCKTON-ON-TEES, United Kingdom MARKS&SPENCER Full time

    Customer Assistant - Cafe - Teesside Temporary Position Work Pattern WEEK 1 - Tues 08.00-15.00 Fri 08.00-15.00 Sat 08.00-15.30 WEEK 2 - Sun 09.00-16.00 Tues 08.00-15.00 Fri 09.00-16.30 Purpose To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and...

  • Customer Assistant

    3 weeks ago

    STOCKTON-ON-TEES, United Kingdom MARKS&SPENCER Full time

    Customer Assistant - Backstage - Teesside Over 18's only Permanent Position Work Pattern WEEK 1 - Mon 06.00-14.00 Tues 06.00-14.00 Fri 16.00-00.00 Sat 11.00-19.00 WEEK 2 - Sun 14.00-22.00 Mon 04.00-12.00 Thurs 16.00-00.00 Fri 14.00-22.00 Purpose To deliver a great shopping experience for our customers, we are looking for colleagues who put customers...

  • Customer Assistant

    2 weeks ago

    Stockton-on-Tees, United Kingdom Lidl Full time

    Customer Assistant (Full Time) Location Store - Yarm Road TS18 3RU Stockton on Tees Contract Full Time Experience Level Entry Level Employment Area Store Reference Number 461442 Summary £12.40 - £13.35 per hour | shifts | 30-35 days' holiday (pro rata) | 10% in-store discount | Pension schemeEveryone who works at Lidl brings something unique to...

  • Customer Assistant

    2 weeks ago

    Stockton-On-Tees, United Kingdom Lidl Full time

    Customer Assistant (Full Time) Location Store - Yarm Road TS18 3RU Stockton on Tees Contract Full Time Experience Level Entry Level Employment Area Store Reference Number 461442 Summary £12.40 - £13.35 per hour | shifts | 30-35 days' holiday (pro rata) | 10% in-store discount | Pension schemeEveryone who works at Lidl brings something unique to...