Customer Assistant
5 months ago
**Work Pattern**:
**Friday 20:00-06:00**
**Saturday 20:00-06:00**
**£3 Unsociable Premium between the hour 22:00-06:00**
**Purpose**
- To deliver a great shopping experience for their customers, putting customers before task every time
- Champion new ways of working within stores through an open mindset and positive attitude
- Complete tasks and processes that deliver ‘best in town’ standards
- Serve and sell across all channels brilliantly well
- Be the voice of our customer to help us continually improve
**Key Accountabilities**
- Serve our customers efficiently and brilliantly well - on the shop floor and at service points
- Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy
- Skilled to utilise all digital tools and communication channels to do the job
- Share customer and colleague feedback to help us do things better
- Share knowledge and experience with colleagues to support others in building skill and confidence
- Own their own learning & development and proactively access digital learning solutions
- Know the daily sales targets, priorities, promotions & selling opportunities
- Have great product knowledge to sell and recommend our products and services
- Proactively engage with customers to understand their needs and make recommendations
- Understand the store priorities and their part to play
- Complete tasks with pace and in line with SOPs
- Minimise cost and waste through good process practice
- Follow safe and legal working practices
**Key Capabilities**
- Understands how M&S operates,it’sstrategy, future and the role they play
- Committed to delivering excellent work fast with great attention to detail
- Open to and acts on feedback, asking for this regularly
- Sets performance objectives for self in conjunction with line manager and in line with business plans
- Takes accountability for planning and managing own work efficiently to ensure objectives are met
- Is curious and asks questions to challenge the status quo - ask why the company does things the way it does things
- Effective at communicating their intentions to others; ensures communication is clear and simple
- In control of their own reactions and considers how to share their perspective to create better reaction for team
- Copes well with change and work challenges and recovers quickly from its impact
- Builds positive relationships by being a good listener and getting to know people by establishing a connection
**Technical Skills/ Experience**
- Contributing to store sales and cost control
- Work across the store to get things done right first time within timescales
- Comprehensive knowledge of customer shopping channels
- Good level of product knowledge and services across the store
- Up to date knowledge of the commercial operation and brilliant basics
- Understand customer needs and spot selling opportunities
- Adapting to change
- Good Knowledge of VM principles
**Key Relationships and Stakeholders**
- Customers
- Colleagues
- Store Leadership
- BIG
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
STOCKTON ON TEES, NORTH YORKSHIRE, ENGLAND;
Teeside Park
-
Customer Assistant
6 months ago
Stockton-On-Tees, United Kingdom McColl's Retail Group Full time**Customer Assistant** **We’re currently looking for enthusiastic and engaging people to join our Store team. If you have experience as a Customer Assistant, and want to move into a role that will offer you an opportunity to step up and lead a store in the Store Manager's absence, this could be a great position for you.** Here at McColl’s, we pride...
-
Customer Assistant
6 months ago
Stockton-on-Tees, United Kingdom M&S Full time**All the details** Customer Assistant - Clothing, Home & Beauty - Teesside **Temporary Position** Work Pattern WEEK 1 & 2 - Sun 10.00-14.00 Wed 16.00-20.00 Fri 16.00-20.00 **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our...
-
Customer Assistant
6 months ago
Stockton-on-Tees, United Kingdom M&S Full time**All the details** Customer Assistant - Clothing, Home & Beauty - Teesside **Temporary Position** Work Pattern WEEK 1 - Sun 12.00-16.00 Wed 14.00-18.00 Thurs 16.00-20.00 Fri 14.00-18.00 WEEK 2 - Sun 12.00-16.00 Wed 14.00-18.00 Thurs 14.00-18.00 Fri 14.00-18.00 **Purpose** To deliver a great shopping experience for our customers, we are looking for...
-
Customer Assistant
5 months ago
Stockton-on-Tees, United Kingdom Lidl Full timePart Time Summary £11.40 up to £12.30 per hour - This isn’t stacking shelves. This is feeding families. This role is for 20 hours per week. As a Customer Assistant at Lidl, no shift is the same and you get out what you put in. Starting at 5am some days to set up the store bakery for the day or finishing at 11pm on others to close the store and ensure...
-
Customer Services Assistant
1 month ago
Stockton-on-Tees, United Kingdom CV-Library Full timeCustomer Services Assistant Stockton On Tees (Hybrid Working) £25,078 - £26,583 6 Month Fixed Term - 35 Hours per week We are looking for a driven, flexible, and agile Customer Services Assistant who will work within our Customer Services Team on a 6 month fixed term contract. As the first point of contact for customers, you will have...
-
Customer Care Assistant
6 months ago
Stockton-On-Tees, United Kingdom Bridge of Hope Full time** My client based in Stockton is looking for a Customer Care Assistant to join their team on a temp to perm basis.** **Main Duties** - Organise and set up computerised and hard copy files and documents for upcoming developments - Logging warranty issues from pre-snags, home demonstrations and handover of properties - Liaise with site and subcontractors and...
-
Customer Services Assistant
1 month ago
Stockton-on-Tees, United Kingdom North Star Housing Group Full time6 Month Fixed Term - 35 Hours per week What are we looking for? We are looking for a driven, flexible, and agile Customer Services Assistant who will work within our Customer Services Team on a 6 month fixed term contract. As the first point of contact for customers, you will have excellent communication skills, be highly organised and have a keen eye...
-
Customer Assistant
6 months ago
Stockton-on-Tees, United Kingdom M&S Full time**All the details** **Mary street operations advisor, part time/temporary, 24 hours** **WEEK 1 & 3** **SUN - 1515-2115** **MON - 1515-2115** **TUES - 1515-2115** **THUR - 1615-2215** **WEEK 2 & 4** **SUN - 1515-2115** **TUES - 1515-2115** **THUR - 1615-2215** **SAT - 1515-2115** **Purpose** Your job purpose is to deliver an exceptional customer...
-
Customer Assistant
6 months ago
Stockton-on-Tees, United Kingdom Marks & Spencer Full timeWorking Pattern: Sunday 12:00-16:00 Tuesday 16:00-20:00 Wednesday 16:00-20:00 Friday 16:00-20:00 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete tasks and processes that deliver ‘best in...
-
Customer Assistant
6 months ago
Stockton-on-Tees, United Kingdom Marks & Spencer Full timeSunday 08:00-17:00 Saturday 10:00-14:00 Thursday 16:00-20:00 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete tasks and processes that deliver ‘best in town’ standards - Serve and sell...
-
Customer Assistant
6 months ago
Stockton-on-Tees, United Kingdom Marks & Spencer Full time**Sunday 11:00-15:00** **Monday 16:00-20:00** **Wednesday 16:00-20:00** **Friday 16:00-20:00** **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete tasks and processes that deliver ‘best in...
-
Customer Service Assistant
5 months ago
Stockton-on-Tees, United Kingdom Certas Energy UK Ltd Full timeWe currently have an opportunity for a Retail Sales Assistant to work **16 **hours a week in our outlet at **Bradbury** **What we are looking for**: - A good appreciation of customer service - No experience necessary as full training will be given - Hardworking and reliable - Polite and professional **Interested? What is in it for you**: - Option to join...
-
Customer Service Assistant/supervisor
6 months ago
Stockton-on-Tees, United Kingdom Admiral Slots - Luxury Leisure Full time**Job Role: Customer Service Assistant/Supervisor, Stockton** **Hours per week: 30 hours per week** **Hourly rate: £11.50 - £13.50 per hour** **Shift pattern (if applicable): Must be fully flexible Monday to Sunday to work a range of day, afternoon, evening, overnight and weekend shifts.** **If working between the hours of 11pm and 6am, you will...
-
Sales Assistant
4 weeks ago
Stockton-on-Tees, Stockton-on-Tees, United Kingdom EG Group Full timeRole OverviewWe are seeking a friendly and dedicated Sales Assistant to join our Cooplands bakery team in Stockton-on-Tees. As a Sales Assistant, you will be responsible for providing outstanding customer service, engaging with customers, and preparing our much-loved products.Key ResponsibilitiesDeliver a fast and friendly service to customersPrepare and...
-
Sales Assistant
7 days ago
Stockton-on-Tees, Stockton-on-Tees, United Kingdom EG Group Full timeCompany Overview">We are Cooplands Bakery, a leading provider of high-quality baked goods and refreshments. Our team is dedicated to delivering exceptional customer service and ensuring that every customer leaves our store feeling happy.">About the Role">We are seeking a friendly and dedicated Sales Assistant to join our welcoming bakery team. As a Sales...
-
Customer Service Assistant
4 weeks ago
Stockton-on-Tees, Stockton-on-Tees, United Kingdom Next Full timeJob Summary:We are seeking a skilled and enthusiastic individual to join our Christmas Support Team as a Customer Service Assistant. As a key member of our sales floor team, you will be responsible for providing exceptional customer service and ensuring a seamless shopping experience for our customers.About the Role:The ideal candidate will have excellent...
-
Customer Service Assistant
5 months ago
Stockton-on-Tees, United Kingdom Certas Energy UK Ltd Full timeWe currently have an opportunity for a Retail Sales Assistant to work **24 **hours a week, covering the Night Shift at our **Bradbury Service Station **outlet. **What we are looking for**: - A good appreciation of customer service - No experience necessary as full training will be given - Hardworking and reliable - Polite and professional **Interested?...
-
Night Customer Assistant
5 months ago
Stockton-on-Tees, United Kingdom Shell Garages Full time**PLEASE FULLY READ THE FOLLOWING AND JOB DESCRIPTION BEFORE APPLYING.**: - **Successful applicant (s) will require two references and DBS check.**: We are looking for a colleague to work sixteen hours night shift a week in Shell Thornaby Wood. Due to the flexibility requirement this role is not suitable for students. Typical shifts (10pm-6am) including...
-
Night Customer Assistant
6 months ago
Stockton-on-Tees, United Kingdom Shell Garages Full time**PLEASE FULLY READ THE FOLLOWING AND JOB DESCRIPTION BEFORE APPLYING.**: - **Successful applicant (s) will require two references and DBS check.**: We are looking for a colleague to work Thirty two hours night shift a week in Shell Thornaby Wood. Due to the flexibility requirement this role is not suitable for students. Typical shifts (10pm-6am)...
-
Sales Assistant
4 weeks ago
Stockton-on-Tees, Stockton-on-Tees, United Kingdom EG Group Full timeRole OverviewAs a Sales Assistant at Cooplands Bakery, you will be responsible for delivering exceptional customer service and providing a warm welcome to our customers. Your role will involve engaging with customers, preparing products, and maintaining a clean and welcoming store environment.Key ResponsibilitiesProvide outstanding customer service and...