Head of Merchant Services Sales

4 weeks ago

London, United Kingdom Lloyds Banking Group Full time

End Date

Wednesday 06 December 2023

Salary Range

£0 - £0

Agile Working Options

Hybrid Working

Job Description Summary

We’re looking for a new Head of Merchant Services Sales & Portfolio to join our Merchant Services business within Business & Commercial Banking. The role will report into the M.D. of Specialist Client Solutions, who runs all specialist sales teams including Trade, Invoice Finance, Asset Finance, Payments, Commercial Cards, Merchant Services and Markets, as well as having a dotted line into the Managing Director of Merchant Services. Merchant Services (MS) provides a diverse range of products and services to merchants from micro merchants to enterprise customers that want to accept payments via a mixture of channels including face to face, online and over the phone. Merchant Services has received significant investment under the Group Strategic Review demonstrating its strategic importance to LBG.

**Job Description**:
JOB TITLE: Head of Merchant Services Sales & Account Management

HOURS: Full-time

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites

We’re looking for a new Head of Merchant Services Sales & Portfolio to join our Merchant Services business within Business & Commercial Banking. You'll report into the M.D. Of Specialist Client Solutions, who runs all specialist sales teams including Trade, Invoice Finance, Asset Finance, Payments, Commercial Cards, Merchant Services and Markets, as well as having a dotted line into the Managing Director of Merchant Services. Merchant Services (MS) provides a diverse range of products and services to merchants from micro merchants to enterprise customers that want to accept payments via a mixture of channels including face to face, online and over the phone. Merchant Services has received significant investment under the Group Strategic Review demonstrating its strategic importance to LBG.

This is a national role where you'll be responsible for devising and implementing a strategy to ensure the effective delivery of targets (financial and non-financial) as well as cultivating a performance management culture across a team of 110+ specialist colleagues with expectations to grow the FTE further. You’ll assume overall responsibility and accountability for managing a national franchise field sales team, telephony based sales team, relationship management teams and specialist sales teams (incl. BNPL and E-Commerce) along with associated income, risks and deliverables. In addition, you’ll be responsible for the build out of a new national non-franchise sales team.

What you'll be doing:
- Taking ownership for fulfilling business plans by effectively leading a large merchant services national sales team tasked with ambitious growth targets- Leading the transition of the team up the value curve and increase the share of sales that are multi-product, including online payments, embedded finance and value added services etc- Building and maintaining a strong working relationship with Relationship Management colleagues to aid delivery and drive business lead flow- Developing lead generation capabilities required to achieve an ambitious growth plan- Being a strong advocate back into the organisation to ensure key enablers for merchant services sales are delivered across product, partnerships, marketing, compliance, credit risk, people and talent etc- Being a strong and senior leader contributing to the day to day running of the merchant services business as part of the merchant services leadership team- Providing thought leadership on tooling, MI, CRM and other tools/infrastructure required to scale a sales team- Working closely with senior leadership peers to support key areas such as targeting, lead generation, MI and GTM marketing strategies- Developing long term objectives and taking responsibility for implementing them- Participating in the development and delivery of the wider business strategy including focus areas such as value added services.- Ensuring focus on growing the skills and capabilities of an engaged, diverse workforce within own function / team and personally investing in own and others’ capabilities.- Collaborating with product partners and others to define, develop and deliver significant financial products and offers to ensure alignment with customer requirements.- Managing Risk, ensuring compliance to local and Group policies, and external governance.- Working with key Credit partners to make strategic changes to appetite and policy to contribute towards achieving our key financial objectives- Representing the organisation in a variety of industry and professional forums to promote the value of the company brand.

Why Lloyds Banking Group?

If you think all banks are the same, you’d be wrong. We’re an innovative, fast-changing business that’s shaping finance as a force for good. A bank that’s empowering its people to

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